What do you want as shoppers? Favorites, Perks, Bonuses?
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I can't believe you were the first person to point that out. THANK YOU.@spicy1 wrote:
Can you edited the "wants" to "want" in the topic question? I can't take it anymore!
Can you edit the "edited" to "edit?" LOL
@spicy1 wrote:
Can you edited the "wants" to "want" in the topic question? I can't take it anymore!
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Treat me with Respect. That is by far #1
Whenever I see the words "Super Easy" on a shop - I know it is anything but because the "Super Easy" shops have already been gobbled up by those who know it is "Super Easy." When I see the words "Super Easy" to me that is nothing more than a scheduler saying: "This job is anything but 'Super Easy' but we put 'Super Easy" on the visit so we can sucker those who have never done it into doing it."
DON'T LIE TO ME AND SAY SOMETHING IS "SUPER EASY" WHEN WE BOTH KNOW IT IS NOT!
Whenever I see the words "Super Easy" on a shop - I know it is anything but because the "Super Easy" shops have already been gobbled up by those who know it is "Super Easy." When I see the words "Super Easy" to me that is nothing more than a scheduler saying: "This job is anything but 'Super Easy' but we put 'Super Easy" on the visit so we can sucker those who have never done it into doing it."
DON'T LIE TO ME AND SAY SOMETHING IS "SUPER EASY" WHEN WE BOTH KNOW IT IS NOT!
How about 24 hours to submit the assignment? Seriously, some MSC's demand 8 or 12 hour windows...what's wrong with a few more hours?
My biggest pet pevs about mystery shopping is not being able to read the full guidelines and not knowing the store names. I don't like to cancel shops once I have accepted or requesting them, but I need to know the name of the store. We aren't allowed to shop at company that we or family have worked for, but how do we know if we don't know the name of the store. So many of them just say "retail." That is absolutely no help. Reading the guidelines are crucial for me. I don't know if the fee is enough if I don't know how much work is involved. I saw one fast food shop that wanted a full sentence for each question, "The employee made eye contact with me. The employee smiled. The employee asked for my order., etc. etc." There is no way I would do that for $10 or less, but I didn't know before I accepted and had to cancel.
I mostly do fast casual restaurants. What attracts me to certain shops is
- Convenience for me, for things like location, window of time
- High pay and reimbursement, and of course a decent bonus if I'm helping you out. The reimbursement should be realistic; many just cover the cheapest thing on the menu.
- Short waiting time between shops. 30 days is great.
- Freedom for me to order what I want.
- No ridiculous requirements. You want me to blend in but then ask me to turn down money-saving combo? You expect me to time things down to the second and take pictures while in full view of employees? You want me to simultaneously pay my bill, time the transaction, describe the cashier, remember exact words, observe cash-handling, use my app, and pick up my pager, receipt, cup and personal belongings, during a transaction that takes like 20 seconds? You require names of counter help who aren't required to wear name tags?
- Quick and easy reports. If it's multiple choice, have an option for Other or NA. Don't require 500 words for simple questions or limit me to 100 characters if you want a good report. Don't ask repetitive questions. I have one report that asks for "overall report of food quality" then 4 questions later asks for "report of overall food quality."
- Speed of payment is always good, but not gonna make or break it for me.
- Describe the shop sufficiently before I click Accept. If you hide the fact that I must buy expensive socks without reimbursement to take a yoga demo, I'm going to cancel.
- No tests or required instruction unless they're short and really necessary.
- Convenience for me, for things like location, window of time
- High pay and reimbursement, and of course a decent bonus if I'm helping you out. The reimbursement should be realistic; many just cover the cheapest thing on the menu.
- Short waiting time between shops. 30 days is great.
- Freedom for me to order what I want.
- No ridiculous requirements. You want me to blend in but then ask me to turn down money-saving combo? You expect me to time things down to the second and take pictures while in full view of employees? You want me to simultaneously pay my bill, time the transaction, describe the cashier, remember exact words, observe cash-handling, use my app, and pick up my pager, receipt, cup and personal belongings, during a transaction that takes like 20 seconds? You require names of counter help who aren't required to wear name tags?
- Quick and easy reports. If it's multiple choice, have an option for Other or NA. Don't require 500 words for simple questions or limit me to 100 characters if you want a good report. Don't ask repetitive questions. I have one report that asks for "overall report of food quality" then 4 questions later asks for "report of overall food quality."
- Speed of payment is always good, but not gonna make or break it for me.
- Describe the shop sufficiently before I click Accept. If you hide the fact that I must buy expensive socks without reimbursement to take a yoga demo, I'm going to cancel.
- No tests or required instruction unless they're short and really necessary.
I almost forgot: Info in html form is a lot easier to read on a phone than .PDF and please no .DOCs!
PLEASE tell me the character limit on the required overall summary at the end of the report. OMG, I had to scratch half of my summary and I am not verbose in writing! That could be considered a perk!
I know schedulers get many many emails a day but I like when if I have a quick question about the assignment and they email me back very quickly.
There were two different shops (different companies) that I did a while back and I did not see this mention in the guidelines so I emailed them and they replied back a couple of hours later.
There were two different shops (different companies) that I did a while back and I did not see this mention in the guidelines so I emailed them and they replied back a couple of hours later.
I'm the opposite. I strongly prefer PDFs over HTML.
@ShopWhisperer wrote:
I almost forgot: Info in html form is a lot easier to read on a phone than .PDF and please no .DOCs!
As you can see, there are as many varied responses as there are shoppers. It really boils down to courtesy and common sense. Treat the shoppers--who, by accepting and conducting your shops are likely providing YOUR paycheck--with respect. Pay a fair fee, issue clear guidelines, allow at least 24 hours to submit the report, and pay on time. Respond immediately to shoppers' requests for assistance, just as you expect that shoppers respond immediately to editors' requests for clarification. Treat the shoppers as the professionals that we are. Do not write guidelines as if they will be read by a poorly-behaved third-grader. Do not use huge fonts with dire warnings, such as, "IF YOU DO NOT DO ALL OF THESE THINGS, YOU WILL NOT BE PAID." This is a two-way street effort, and we need each other to be successful.
Just pay when you say you are going to pay. I do love the holidays when some MSCs will pay weekly. But that would be a nightmare for an MSC year round and costly. Bonus $$. I will consider any shop for the right price. I gravitate to friendly and helpful schedulers. Ones that appreciate me and my time. Trust me I am not an idiot so if I ask a question then the instructions were not clear. Just answer me or direct me to where I can find an answer. Christmas bonus! I'd love it if my regular MSC's would send me a gift certificate or small gift, could be with your company's logo! No one does Christmas bonuses anymore it seems. Just some thoughts.
I've gotten a few urgent emails from schedulers in the last week that just make me scratch my head. If you want me to go to your website and self-assign, INCLUDE A LINK. Don't make me type on my phone. Even if you only want me to reply via email, include a link so I can read more about the shop.
And everyone please, figure out how word wrap works, because I can't stand to horizontal scroll.
And everyone please, figure out how word wrap works, because I can't stand to horizontal scroll.
Not sure how much this was mentioned in the first three pages, but flexibility is big for me. I’ll give up a couple dollars if I have a multiple day window to schedule around.
Fair pay is important too. Don’t make me write 5 long narratives for $10. I’ll do it for $75 though.
Fair pay is important too. Don’t make me write 5 long narratives for $10. I’ll do it for $75 though.
I'm a day route shopper, now. My routes normally involve a 3+ hour drive to get to the far flung areas. Don't ask me to go to the far flung area for one shop unless the bonus is close or over $200. It isn't going to happen. I will gladly work with you devising routes that benefit both of us. I will send periodic updates throughout the day, because you the scheduler trusted me to do my work as I promised. And I want you to have confidence in my professionalism.
Be available if a shop goes wonky! I'm rarely in a position time wise or mileage that I can sit around and make a second attempt. Texas is huge and to be honest I make better time on my rural routes than I can in San Antonio or Austin.
I realize schedulers get every excuse in the book from shoppers who reschedule or flake. Learn who your dependable shoppers are. Then, give the dependable shoppers some slack when life happens. I live in flash flood country. My driveway has been covered with 2 ft of water more times than I can count. Normally, the mess only lasts a day, believe me even if I was stupid enough to jeopardize my car and life, the end of my road is blockaded by DOT. If an ice storm happens, I may need a week depending on where I'll drive for you and when the blockade is removed from my road. My car not getting up the hill of my driveway is a moot point.
Pay & bonuses, be fair. Report times, be fair; don't ask me to submit a report within 6 hours when you know I'm driving 200 miles one way to get to the first evaluation.
When you pay me isn't that big a deal, as long as it shows up when promised. Don't make me chase it down or go through hoops to submit an invoice for my work. If my work is approved, make sure your accounting department follows up and pays me. I prefer direct deposit, but I can live with PayPal.
But when it comes down to the nitty gritty for me, as a day route shopper who mainly shops far flung rural areas, I need a scheduler that I can get hold of when shops goes wonky. I may need more hand holding when I finally venture into video.
Be available if a shop goes wonky! I'm rarely in a position time wise or mileage that I can sit around and make a second attempt. Texas is huge and to be honest I make better time on my rural routes than I can in San Antonio or Austin.
I realize schedulers get every excuse in the book from shoppers who reschedule or flake. Learn who your dependable shoppers are. Then, give the dependable shoppers some slack when life happens. I live in flash flood country. My driveway has been covered with 2 ft of water more times than I can count. Normally, the mess only lasts a day, believe me even if I was stupid enough to jeopardize my car and life, the end of my road is blockaded by DOT. If an ice storm happens, I may need a week depending on where I'll drive for you and when the blockade is removed from my road. My car not getting up the hill of my driveway is a moot point.
Pay & bonuses, be fair. Report times, be fair; don't ask me to submit a report within 6 hours when you know I'm driving 200 miles one way to get to the first evaluation.
When you pay me isn't that big a deal, as long as it shows up when promised. Don't make me chase it down or go through hoops to submit an invoice for my work. If my work is approved, make sure your accounting department follows up and pays me. I prefer direct deposit, but I can live with PayPal.
But when it comes down to the nitty gritty for me, as a day route shopper who mainly shops far flung rural areas, I need a scheduler that I can get hold of when shops goes wonky. I may need more hand holding when I finally venture into video.
Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!
A Life!
But simple, well written guidelines will suffice.
But simple, well written guidelines will suffice.
I'd like to be able to read a scheduler's email and determine how much the assignment actually pays without having to click on another link.
If you take the time to send out an email that reads, "Urgent Shop With Big Bonus", then please take the time to inform your shoppers just how big a bonus it is, and, this should go without saying, how much the shop pays. This goes double if you text me.
If you take the time to send out an email that reads, "Urgent Shop With Big Bonus", then please take the time to inform your shoppers just how big a bonus it is, and, this should go without saying, how much the shop pays. This goes double if you text me.
If you text me for the first time, please identify yourself and the company you are with. I work with many MSC and getting a text saying you need clarification on my shop, doesn't really tell me much.
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