Yup, gotta be the same guidelines as I saw, spicy. Plain and clearly stated in the guidelines. Schedulers have better things to do than answer questions that are clearly written in the first couple of pages of the guidelines attached to your shop unless they are NOT clear...but that one certainly is.
And yup, scole1, shopper8 is right. Not a good idea to have your email address out there for everyone and their very odd uncle to see. Asking for trouble. You do realize that this is a public forum for shoppers who work with multiple MSCs, right? Whenever you have a question about a company's guidelines it would be helpful if you would refer to the particular company (but not the client in the same post or thread).