@giannarama wrote:
When a shop gets rejected due to some kind of infraction but the report content is still good, does any of that information get sent to the customer?
For example, I just received word that the 5 perfectly fine standalone fueling stations I audited on Sunday (14 to 20 photos apiece) were invalidated because I wasn't supposed to shop them on a Sunday. Admittedly, the very first sentence in the guidelines said they shouldn't be shopped on a Sunday, but I didn't realize this until afterward. In my defense, they were assigned to me by the scheduler to be completed on a Sunday.
Besides the sting from the lost cash, I'm left wondering if the reports are transmitted to the client anyway? Do they benefit from my hard work that I won't get paid for? These fueling stations were in remote areas and it's highly unlikely they will get reshopped before the deadline, so I think it's reasonable to wonder if the data I provided will be used in spite of not being paid.
I guess I'm hoping to hear back that this doesn't happen, but I don't know for sure.
@giannarama wrote:
I'll admit right now that I'm seriously annoyed so that is coloring my mood at the moment, but I do have a legitimate question:
When a shop gets rejected due to some kind of infraction but the report content is still good, does any of that information get sent to the customer?
For example, I just received word that the 5 perfectly fine standalone fueling stations I audited on Sunday (14 to 20 photos apiece) were invalidated because I wasn't supposed to shop them on a Sunday. Admittedly, the very first sentence in the guidelines said they shouldn't be shopped on a Sunday, but I didn't realize this until afterward. In my defense, they were assigned to me by the scheduler to be completed on a Sunday. [End of quote]
Do you have any written proof, such as an email or screen shot, that the scheduler assigned it to be completed on a Sunday? Sometimes a scheduler can override the shop date requirements, particularly toward the end of the month when they need to get the shop done. Perhaps this is the case here and the scheduler didn’t inform the editor. If you have proof of this I would challenge the rejection.
@SteveSoCal wrote:
While it's possible these shops could have been assigned and approved for Sunday, and that information didn't get parlayed to editorial, most of the time when guidelines are not followed, the end client never hears about it.
If you were an MSC, would you want to go to your client and say, "Our contractor messed this up, but do you want it anyway?"
Most of the time, the shop gets reassigned to another evaluator who performs it within the specifications and that's the only shop the client sees.....
@kenasch wrote:
But if the scheduler made the error and assigned it for a Sunday, shouldn’t the MSC take responsibility and pay the shopper even if the client doesn’t accept the shop.