I signed up to do my first PO shop and chose the date of 01/04/2017 in the range 01/01/-01/07/2018. On 01/03 I was feeling really bad and went to a local "Minute Clinic" and was diagnosed officially with the flu and sent home bed. I immediately emailed the MSC and explained and asked if I could reschedule or if I needed to cancel. I received a reply the next day saying I had to contact the scheduling company directly to make any changes. I did that the next day. I sent the scheduler a copy of my original email, plus and explanation that I did not realize I was supposed to contact her first.
Fast forward until today. I have not heard back from anyone. I get an email saying my report is past due and must be submitted by noon Eastern time today 01/09/2018 or I will be given a citation for not contacting anyone and possibly dropped from company. Of course I immediately emailed again. Looked for contact phone number, can't find one.
My question is: I can get up, get dressed and do the shop this afternoon, but does anyone with experience with this MSC and scheduling company know the likelyhood of it being accepted?