Should I be worried about Shake Shack's shops?
Be worried. You saw what happened to the other client, and what happened when California Tortilla changed MSCs.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Mis,
Do the shop requirements look the same? I've seen another company (no training needed) for SS for menu pics and customer counting. I haven't seen anything else. I wonder if it's regional?
It does sound to me like the client is a tough cookie with very specific requirements about pictures, contents, phrasing of questions and such. The email just received gives some hints to that.
Do the shop requirements look the same? I've seen another company (no training needed) for SS for menu pics and customer counting. I haven't seen anything else. I wonder if it's regional?
It does sound to me like the client is a tough cookie with very specific requirements about pictures, contents, phrasing of questions and such. The email just received gives some hints to that.
Evaluating and mailing packages since 1994. I am an undercover connoisseur of customer service, a master of disguise in the aisles, and a sworn enemy of subpar experiences. I blend in, observe, and report—because excellence should never be a mystery.
The bad MSC didn't give much details for the shop- the scheduler actually implied she didn't have many details at all, but they seem to be working closely with Shake Shack since they're signing up for training sessions at the same time and location as the good MSC is also holding training sessions, but they're paying half.
"Good" and "Bad" are incredibly subjective.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I hope the original mystery shopping company has this client. They are nice people, and I want to see them get back on track.
I can't name the companies involved, but believe me, the consensus on the bad MSC being a bad MSC is pretty universal.@bgriffin wrote:
"Good" and "Bad" are incredibly subjective.
If it's who I expect it is then yes. But the "good" MSC is not universally considered "good." I consider them quite average.
As a route shopper I generally am working for quite a few companies at a time. The "good" companies realize this. Some companies seem to think their shops are more important, which is fine. When their shops constitute $50 worth of work a month and the other companies $500, well, their shops are not more important.
Also sometimes they were rude.
As a route shopper I generally am working for quite a few companies at a time. The "good" companies realize this. Some companies seem to think their shops are more important, which is fine. When their shops constitute $50 worth of work a month and the other companies $500, well, their shops are not more important.
Also sometimes they were rude.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I have not gotten any communication about retraining and I am doing one tomorrow. Perhaps it is regional or has to do with when the particular shopper got their original training. But I may hear tomorrow or the next day. There are no easy to get to Shack Shacks for me so if it does go to a diff msc with lower pay I am off the list. It would seriously help my bottom line (of calories that is as I think the average meal I have had there has about 2000 calories so my bottom grows with every shop).
It could be the other company is doing some shorter type report for them or just trolling for new business and doing promo shops without telling the shoppers. That does not mean they will get the job.
It could be the other company is doing some shorter type report for them or just trolling for new business and doing promo shops without telling the shoppers. That does not mean they will get the job.
@sandyf wrote:
I have not gotten any communication about retraining and I am doing one tomorrow. Perhaps it is regional or has to do with when the particular shopper got their original training. But I may hear tomorrow or the next day. There are no easy to get to Shack Shacks for me so if it does go to a diff msc with lower pay I am off the list. It would seriously help my bottom line (of calories that is as I think the average meal I have had there has about 2000 calories so my bottom grows with every shop).
It could be the other company is doing some shorter type report for them or just trolling for new business and doing promo shops without telling the shoppers. That does not mean they will get the job.
I was part of the first wave of shake shack shoppers trained in New York City, here, so I imagine I'm also part of the first group being re-trained. Thankfully there are plenty of them and the shops pay really well (which is why I'm worried about the price dropping) so they're economical for me now, but they won't be at the price the second MSC is offering.
If the training session is at the same time and place as the other MSC, then there would have to be some kind of arrangement going on between the two companies. I had my Shake Shack training a little over a year ago. The owner of the MSC was the primary trainer.
There is something a bit strange going on this month though - they (the "good" MSC) are not scheduling anything for the last week of the month... (maybe someone needed a vacation!)
There is something a bit strange going on this month though - they (the "good" MSC) are not scheduling anything for the last week of the month... (maybe someone needed a vacation!)
@bgriffin wrote:
If it's who I expect it is then yes. But the "good" MSC is not universally considered "good." I consider them quite average.
As a route shopper I generally am working for quite a few companies at a time. The "good" companies realize this. Some companies seem to think their shops are more important, which is fine. When their shops constitute $50 worth of work a month and the other companies $500, well, their shops are not more important.
Also sometimes they were rude.
That's the first negative comment I have EVER heard about that MSC. Perhaps you didn't follow instructions and were reprimanded...
You haven't paid much attention here. There have been quite a few valid complaints over the 4 years I've been here from reputable shoppers.
You don't know me, and it appears you are new here. I have been a full time professional shopper for several years and while I have certainly made my fair share of mistakes I don't have a problem owning up to them. That was not the case with this company and perhaps you shouldn't make ASSumptions......
You don't know me, and it appears you are new here. I have been a full time professional shopper for several years and while I have certainly made my fair share of mistakes I don't have a problem owning up to them. That was not the case with this company and perhaps you shouldn't make ASSumptions......
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
@Misanthrope wrote:
I can't name the companies involved, but believe me, the consensus on the bad MSC being a bad MSC is pretty universal.
I can think of several MSCs which are widely considered "bad." Perhaps you could provide some broad clues? What platform does it use: Clientsmart, iSS, Prophet, Sassie, Shopmetrics, proprietary? Is it a large or small firm? Is it based in the US? Are its reports narrative intensive or largely quantitative?
@bgriffin wrote:
You haven't paid much attention here. There have been quite a few valid complaints over the 4 years I've been here from reputable shoppers.
You don't know me, and it appears you are new here. I have been a full time professional shopper for several years and while I have certainly made my fair share of mistakes I don't have a problem owning up to them. That was not the case with this company and perhaps you shouldn't make ASSumptions......
Very true. The current MSC is fine if their schedulers really like you. If they don't like you they treat you like garbage. They also treat their own people like garbage, but that's another issue entirely. Kinda not surprised to see a change. The current MSC has had a lot of problems in the last year or so.
@MariettaGuy wrote:
There is something a bit strange going on this month though - they (the "good" MSC) are not scheduling anything for the last week of the month... (maybe someone needed a vacation!)
From what my scheduler told me, this month the client has some internal quarterly deadline that falls in the last week of the month so they want all their mystery shops done before then, it doesn't seem to be from the MSC's end.
Edited 1 time(s). Last edit at 02/09/2018 03:08PM by Misanthrope.
@Misanthrope wrote:
@MariettaGuy wrote:
There is something a bit strange going on this month though - they (the "good" MSC) are not scheduling anything for the last week of the month... (maybe someone needed a vacation!)
From what my scheduler told me, this month the client has some internal quarterly deadline that falls in the last week of the month so they want all their mystery shops done before then, it doesn't seem to be from the MSC's end.
Yes, that is what they said. But that was not the case last year in February (only "special mention" back then was different purchase requirements for 2/1-2/6 and 2/7-2/28). My assignment back then was for 2/17 through 2/25.
Things change.@MariettaGuy wrote:
@Misanthrope wrote:
@MariettaGuy wrote:
There is something a bit strange going on this month though - they (the "good" MSC) are not scheduling anything for the last week of the month... (maybe someone needed a vacation!)
From what my scheduler told me, this month the client has some internal quarterly deadline that falls in the last week of the month so they want all their mystery shops done before then, it doesn't seem to be from the MSC's end.
Yes, that is what they said. But that was not the case last year in February (only "special mention" back then was different purchase requirements for 2/1-2/6 and 2/7-2/28). My assignment back then was for 2/17 through 2/25.
Just when you think your 100+ companies are enough, you find out Shake Shack is shopped and you've never seen it offered or hinted at.
Back to finding more companies!
Back to finding more companies!
@Jennniferml wrote:
Just when you think your 100+ companies are enough, you find out Shake Shack is shopped and you've never seen it offered or hinted at.
Back to finding more companies!
The fact that you require in-person training to shop it should help you narrow down who the MSC is.
I have my Shake Shack training this week, so I hope the company isn't in the middle of changing MSCs.
Happiness is not a goal; it is a by-product. Eleanor Roosevelt
I came on with this company only a few months before their super large client canceled their program (they finally offered online training!!). I’ve only done these a few times as well (the SS is pretty new in my area) and I’d hate to lose another company! Hopefully this is a one and done sort of thing. They are generous with pay and reimbursement amounts even though I don’t get to choose my items most of the time.
Edited 1 time(s). Last edit at 02/13/2018 02:04PM by ShopSouthTexas.
Doing what I can to enhance the life of my family! I LOVE what I do 
Edited 1 time(s). Last edit at 02/13/2018 02:04PM by ShopSouthTexas.
I just heard that shake shack plans to open 30 more locations nationwide this year. Hopefully they will open one closer to my house although I guess having 3 that are "only 6-10 miles away" which is 1.5 hours of driving LA style I should not be so greedy and let some of you have these new shops in your town.
I did my re-training a few days ago and I don't think anyone from the second MSC was there, nor did they mention anything about the payment being reduced.
I also did my training, but I don't think anyone from the MSC was there, just Shake Shack trainers and managers. First training a few years back I remember the MSC being there too.
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