Help me figure this one out. I have a scheduler we'll call Mike who schedules 2-3 shops for me per week. He mails me the paperwork and I have 2 days to call the customer and set up an appointment to meet. There are several checkpoints to these projects so Mike is always in the loop:
1. As soon as I make the appointment, I log it in online with date and time.
2. Once I leave the customer, I call Mike and let him know whom I am leaving and/or leave a voicemail.
3. The same day, I fax part of the report to the number Mike gave me. He has mailed me the fax cover sheet I use.
4. I then input the rest of the report plus pictures online.
5. I mail him a hard copy of the paperwork plus my expense report via 2 day mail.
He called me 2 days ago and said, "I'm calling to remind you to visit Ms. Smith."
Me - I visited Ms. Smith last Thursday.The visit is complete.
Mike - When did you visit Ms. Smith ?
Me - Last Thursday. You should have her paperwork via mail.
Mike - Let me check. Oh, here it is.
2 hours later Mike sends me an email that says:
"Mike called Frodo and had to lvm for her to call both the customer and the site to do the meeting. Emailed Coordinator."
I'm like, WTF ? Not only was everything complete when he called but it's like he totally forgot our conversation. To make me more paranoid, he copies himself and I can't see which coordinator he sent it to. I don't even know who his supervisor is.
I immediately emailed him with the facts and of course, he ignored me. I called him and left a vm. He did not call me back. So I called him again this morning and asked him to clarify his email. He said I just wanted to document that I asked you to call. I asked him why he needed to do that after the visit was complete and he called me the day before ? I told him it sounded like he was making it look like he was chastising me for an already complete project. He says that's not what he meant. I told him I would like a response to the email stating that. I also reminded him that I faxed him the paperwork the day I completed the project. He says, I never check that fax machine. (So why does he mail me a fax cover sheet with that number on it ?)
He sent an email, separate from the original, thanking me for completing projects as required and to let me know he didn't need to know a piece of info I usually ask him if he wants when I leave a site. So when I call him 2-3 times a week and ask him if he wants to know X, all this time he could not open his mouth to say, Frodo, no, I don't need that info anymore ??
I really want to find out who his supervisor is and report the email and phone call. Should I or just let it go ?
I wouldn't be so suspicious of him if he didn't have some odd ways. He once berated me for letting the customer leave. I asked him how long were we supposed to sit there ? He says, Until I get back to you. Guess when he got back to me ? Several days later. That was totally ridiculous. I asked him to give me a time frame. I don't mind waiting an hour. I had waited an hour and 15 minutes with that customer. His time frame for waiting is 45 minutes.