cell phone company not allowing me to do phone shops

I have been doing phone mystery shops. I have been using my cell phone to do the phone mystery shops. The company I am contracted with to do the phone mystery shops has a specific number they want me to call to initiate the phone shops--it connects with me a computer that asks for a pin number and then it has me dial the number of the number of the store I am phone shopping.

Well, today I tried to do a phone mystery shop. My cell phone company gave me the message that I not allowed to call the number that the company I am contracted with want s me to use and told me I need to call my cell phone company's customer service number. It sounds like my cell phone company doesn't like me doing phone shops and I am only doing 20 phone shops a month at best and I get paid only $25 a month.

Has anyone ever had this problem with their cell phone company? If so, how did you handle it?

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More About Phone Shops

First, I would definitely email my MS scheduler to ask why that number may have restrictions on it. The number that I mean is the one that they have you call to initiate the recording. It may well be an issue with the MSC and that technology, rather than one between you and you carrier.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

Your cell provider does not care what number you call. Unless there is a billing issue on your account, in which case it would affect all your calls, it’s something on the MSC’s end. Or there’s a phone line down somewhere.
Email or call the MSC to let them know about the problem. They likely have an alternate number you can use for recorded calls.

What cell phone company service do you use? I have T-Mobile and if they told me that I would give them Ye- ole'heave-ho.

To make money, some services route calls to smaller phone companies that give a bigger cut of the exchange fee to the provider. It's the fault of the company the MSC selected to provide the phone service, not the MSC. Dated, but a good summary: [www.techdirt.com]

I tried T-Mobile for a week back in Jan but returned the stuff and canceled in less than a week. I had forgotten all about it until the other day when I was catching up on getting the various accounts right and I noticed that they were still taking the money out of one of my banks.. they had pulled two months worth of payments. Oh was I hot? Come to find out that they think that if I let the bill go by for over a month they get to keep the payment. Well, corporations may actually think they are people now that the Supreme Court has granted them that status but I say if you can not execute them then they are not really people.

@spicy1 wrote:

What cell phone company service do you use? I have T-Mobile and if they told me that I would give them Ye- ole'heave-ho.

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cell phone company not allowing me to do phone shops

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