What advice would you give when a company owes you well over $565 dollars and they will not respond to your repeated submission of the invoice, acknowledgment of that it has been received or a status update. Especially when you have sent an email to the scheduler and the accounting department each day for 3 weeks after the payment due date without a response. Also note that I sit side by side with another shopper who receives replies from the scheduler answering questions or with accounting for clarity, regarding assignments that need to be filled at the same time my emails are being ignored. We conducted this test to simultaneously send emails to both departments to see if this was an intentional, deliberate and conscious act of avoidance or the​ fact that they are not available or have not received your invoice. Please note that the emails are simply duplicate copies of the invoice along with a request to respond with a status of the payment.

I don't know what MSC this relates to, but the amount of money that you say is at risk is significant. My opinion is go over associates/employee's heads.

We need more information.

On March 1st, I performed three shops two for $200, and the other for $165. They were all shops that were left over from February and the scheduler was desperate to get them shopped. I accepted and completed the shops and reports before 11 pm that night knowing that the scheduler was under a deadline. The reports received a grading of 10, 9 9 respectively. Payment was due the first week of May. By May 7th when I did not receive payment or any notification that there was a payment delay, I sent an email inquiring about the status of the payment. I received an email from with scheduler with an apology and an assurance that the email would be forwarded to the accounting department and that they would stay on top of the problem. I have not heard anything since the email, despite the fact that by May 10th I resent the same email with the attached invoice and a subject line that read, please acknowledge that you have received this email and advise me on the status of the payment, when it will be processed and when it will be paid.
By March 25th, I solicited the help of a fellow shopper, to send an email to both the scheduler and the accounting department. She received email responses to specific questions from the scheduler and accounting for clarity, regarding assignments that need to be filled at the same time my emails are being ignored. We conducted this test to simultaneously send emails to both departments to see if this was an intentional, deliberate and conscious act of avoidance or the​ fact that they are not available or have not received your invoice.

When I was in that situation with Cirrus, I stalked them like a crazy ex-wife.

Does the MSC name start with an "M?" If so, check under the company section. There is a 5 page thread there. The owner of the MSC gives us an explanation.

LOL, "Like a crazy ex-wife". But what was the resolution? How long did it take to get paid? Who did you contact? What did you do and say?? Let me know I will follow it like a recipe. What bothers me more than the money is the blatant way that they are ignoring ALL for the Money and answering the fellow shopper within minutes of us both sending emails at the same time.
Wow getting way to caught up with this, it became personal. I faced this situation for much more money with one compand had to go to small claims court. Time consuming, I Quit and never turned back

An MSC whose name begins with an "M" did something similar to me. They neither rejected nor accepted my shop report. I called and called, each staff person said I would have to speak to a supervisor. They left message after message with the supervisor who would not call me back. All I could figure was that something they were hoping to get, they did not get in the results - their instructions and report questions were clear on that and they knew it. Instead of calling me, professional to professional, they ignored me and did not pay me. The next time the next round of shops came along, I noticed the instructions regarding that item had been changed.
All I can figure is unprofessionalism.
In your case, I would give up on further calls and send a written demand letter laying out the dates and facts. Send it with proof of receipt.



Edited 3 time(s). Last edit at 06/03/2018 06:50PM by BarefootBliss.

How would I achieve that, should I pull the companies Board?

Which MSC is not paying on time? It would I be immensely helpful for us to know.

Some people think the forum is to help find MSCs to work with when it is just as important to find out which we should not.

Nobody can give you definitive answers to your problem because you won't tell us the MSC.

Thanks for your advice. The District Attorney on the town was a student of my neighbors' brother when he was in law school. Small world. My neighbor and I are flying into town on Tuesday to confront the problem head-on. By the way, my neighbor is my sidekick shopper who has a trail of emails and phone calls that coincide with mine, where she received responses. SIX DEGREES OF SEPARATION.
Sometimes I am amazed how things work out.

Edited 1 time(s). Last edit at 06/03/2018 08:41PM by ALLFORtheSMONEY.

Very helpful thread. I’ll be sure to avoid or be cautious of this MSC.

You are flying to the city where the MSC is located over a 3 week overdue payment?

Why are you ignoring our questions?

The payment is three weeks out. Yes, that matters, but it is the fact that THEY (scheduler and accounting department) are ignoring my email with the invoice that requests, a response to the emails and an update. From what I am summarizing from a post three weeks is premature. So I will withhold the name of the MSC since it is apparent that three weeks does not fit into the time frame of taking extreme action.

Lisa
The reason I am flying into the city is that it will not cost me a dime and it can be handled expeditiously by an entity that can get questions answered that are apparently being ignored.
The payment is three weeks overdue. Yes, that matters, but it is the fact that THEY (scheduler and accounting department) are ignoring my email with the invoice that requests, a response to the emails and an update. From what I am summarizing from a post three weeks is premature. So I will withhold the name of the MSC since it is apparent that three weeks does not fit into the time frame of taking extreme action.

[monteneyelearning.org]

...... It’s still 3 weeks late. There’s nothing useful for us reading this unless an MSC is identified. What’s the point of this thread without it? Just for laughs and giggles?

Considering this whole thread started with how to pursue the issue, yes it is a little premature to go to another city. For the billionth time, nobody here can give you advice or suggest an easier way to handle the situation without knowing the MSC.

I didn't know that it is necessary to identify an MSC when there is an issue, but now that I know, I will refrain from asking a question that I felt was a general procedure question.
And for the first or billionth time, I will not identify the MSC until more time has elapsed and if I return unpaid. But I doubt that I will be empty-handed when I return.
Now that I understand, my questions will be few and far between.

Thanks,​ I'm good.

I would send a letter certified mail before traveling to the city.... There is no guarantee that you will even get inside to talk to anybody if you just show up at an address.

Tarantado & Lisa
Consider the situation solved and that no further advice is needed. Thanks to a helpful private message from a forum member who was able to give me some options that did not require me to divulge the MSC.
PROBLEM is solved.

@ALLFORtheSMONEY wrote:

I didn't know that it is necessary to identify an MSC when there is an issue, but now that I know, I will refrain from asking a question that I felt was a general procedure question.
And for the first or billionth time, I will not identify the MSC until more time has elapsed and if I return unpaid. But I doubt that I will be empty-handed when I return.
Now that I understand, my questions will be few and far between.

Thanks,​ I'm good.

@Hospitality Detective wrote:

Tarantado & Lisa
Consider the situation solved and that no further advice is needed. Thanks to a helpful private message from a forum member who was able to give me some options that did not require me to divulge the MSC.
PROBLEM is solved.

oooooooops

Looks like someone didn't notice which account they were logged in as.

“Resolved” to me means “paid” in a situation like this.... Your post is seven minutes after the OP’s last post on a Sunday afternoon....

That does not add up.

@Hospitality Detective wrote:

Tarantado & Lisa
Consider the situation solved and that no further advice is needed. Thanks to a helpful private message from a forum member who was able to give me some options that did not require me to divulge the MSC.
PROBLEM is solved.

I wasn’t going to be so blunt....

@bgriffin wrote:

@ALLFORtheSMONEY wrote:

I didn't know that it is necessary to identify an MSC when there is an issue, but now that I know, I will refrain from asking a question that I felt was a general procedure question.
And for the first or billionth time, I will not identify the MSC until more time has elapsed and if I return unpaid. But I doubt that I will be empty-handed when I return.
Now that I understand, my questions will be few and far between.

Thanks,​ I'm good.

@Hospitality Detective wrote:

Tarantado & Lisa
Consider the situation solved and that no further advice is needed. Thanks to a helpful private message from a forum member who was able to give me some options that did not require me to divulge the MSC.
PROBLEM is solved.

oooooooops

Looks like someone didn't notice which account they were logged in as.

HD, Cirrus processes payments 3 months after the shop is submitted, and they pay a month later after you contact them.

That being said, I emailed the scheduler and editor I had contact with, as well as everyone listed on their website. I was always professional, asking for the status of my payment. Eventually, I got crickets. When I chalked it up to a loss, I was paid 4 months after the shop.

They are a ten foot pole company for a reason.

@Hospitality Detective wrote:

LOL, "Like a crazy ex-wife". But what was the resolution? How long did it take to get paid? Who did you contact? What did you do and say?? Let me know I will follow it like a recipe. What bothers me more than the money is the blatant way that they are ignoring ALL for the Money and answering the fellow shopper within minutes of us both sending emails at the same time.
Wow getting way to caught up with this, it became personal. I faced this situation for much more money with one compand had to go to small claims court. Time consuming, I Quit and never turned back

The reason that I am flying there is that I fly for free. Besides, I will not be trying to get access to the office. We will get into the office. I appreciate your help it is easier for me to go then to construct a demand letter and send a certified letter. For an average situation, I agree three weeks and a letter would suffice but it is not the fact that I have not been paid the $565.00 that is three weeks overdue FACT of them intentionally avoiding me. But I truly appreciate​ your suggestion.

Thanks, I can wait 4 months to be paid BUT I will not wait for anyone to simply reply and state that it will be 4 months or 4 years.

BG, I noticed he was now posting under two different names and couldn't figure out why.

In answer to the question about some "basic procedure," of course there isn't. We all work with hundreds of companies who have their own policies. Nothing is one size fits all.

You don't have to come to my defense I am good. They are not attacking me they are just passionate and have been doing this for years. But thanks for stepping in and I did not get a suggestion from anyone on this site to take this route.

I’m not sure what the point of traveling to the city would be.... it’s premautre to file in small claims court - doing so could prolong payment if they are planning on paying you. Moreover, a certified letter can be used in court to show prof that you have attempted to collect before filing. Though it feels like it to us, $565 is not a lot of money.



Edited 1 time(s). Last edit at 06/03/2018 09:58PM by MFJohnston.