@janalou wrote:
I was finally able to speak with my scheduler. The rule is no teller transactions. I had visions of the cops hauling me away because of shouting questions in the lobby. I did not know that they write notes on your account about your inquiries. That is excellent information. I'll know now to change the questions around.
that was the first time that happened to me after hundreds of visits. the thing is, in the past when i would do my prompt, it was always after they asked "is there anything else i can help you with?" by then, my account wasn't pulled up anymore, so they wouldn't be able to note it. for these visits, when you go in just to ask something, they pull your account up, so it's easy to note. it's probably just that particular question. just go with questions that won't have them asking to pull your account up.