Hello all (I am back),
I have a question re: the Five Guys shop requirement of standing by the cooking area, while our burgers and fries are being made, and not wandering off. I've found this a difficult requirement to keep fully (i.e., staying the entire cooking time) without looking suspicious.
When it is busy, it's not so bad, as the staff are often very hyper-focused on what they're doing and not noticing that I'm standing and staring at them. But, during less busy times, I feel like I stand out like a sore thumb. Most customers - I would say about 95% - will sit down and wait for their food. Every so often, I'll see another customer standing around the kitchen area to watching their food being made.
I am wondering how people perform this part of the shop without being overly conspicuous and looking suspicious. I had one employee ask me if I needed anything when he was making my burger and I was standing there watching him. There was only one other customer in the store that day. On another occasion, a manager making my burger kept looking up at me with prolonged direct eye-contact that was uncomfortable (this differs from the worker who occasionally looks up to glance my way and quickly goes back to doing what he or she was doing).
To break up the "staring sessions," I'll typically get my drink and place it on the table. I'll also get some condiments ready. But those actions only take up a relatively minuscule amount of time. And then I'm back to staring at them.
If workers know that shopper reports detail their cooking procedures and only a handful of individuals stand and watch them cook for an extended period of time, would that not give them a good idea of who is a shopper? Any way that we can avoid detection and still make the requisite shop report observations?
I have a question re: the Five Guys shop requirement of standing by the cooking area, while our burgers and fries are being made, and not wandering off. I've found this a difficult requirement to keep fully (i.e., staying the entire cooking time) without looking suspicious.
When it is busy, it's not so bad, as the staff are often very hyper-focused on what they're doing and not noticing that I'm standing and staring at them. But, during less busy times, I feel like I stand out like a sore thumb. Most customers - I would say about 95% - will sit down and wait for their food. Every so often, I'll see another customer standing around the kitchen area to watching their food being made.
I am wondering how people perform this part of the shop without being overly conspicuous and looking suspicious. I had one employee ask me if I needed anything when he was making my burger and I was standing there watching him. There was only one other customer in the store that day. On another occasion, a manager making my burger kept looking up at me with prolonged direct eye-contact that was uncomfortable (this differs from the worker who occasionally looks up to glance my way and quickly goes back to doing what he or she was doing).
To break up the "staring sessions," I'll typically get my drink and place it on the table. I'll also get some condiments ready. But those actions only take up a relatively minuscule amount of time. And then I'm back to staring at them.
If workers know that shopper reports detail their cooking procedures and only a handful of individuals stand and watch them cook for an extended period of time, would that not give them a good idea of who is a shopper? Any way that we can avoid detection and still make the requisite shop report observations?