I ordered two of the same dish! Will I be reimbursed?
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If you don't do what the guidelines say, you're likely not going to get reimbursed. It's all or nothing, so you won't get a partial reimbursement. Learn from your mistake. You can also just explain what happened in the report and sometimes they will be forgiving, but don't expect it.
It is super important to order as specified in the guidelines. I re-read the key points b4 heading to the shop, to avoid errors. I hope the client cuts you some slack and you are paid, but do not expect it to happen again. You'll be ok. There are worse mistakes to make.
We have all been there in one way or another. Swallow the loss and move on. It is the sort of thing that, once done, you will never do again. As my Mama used to say, "Education can be expensive."
You might want to email the scheduler, admit the mistake, apologize and offer to re-shop. That sort of professional approach is usually well received in this business, even if the scheduler is not at liberty to permit a re-shop.
You might want to email the scheduler, admit the mistake, apologize and offer to re-shop. That sort of professional approach is usually well received in this business, even if the scheduler is not at liberty to permit a re-shop.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Thanks for the reply! Is it worth emailing the scheduler first? I don't want to spend hours writing the report for nothing. Or should I take the gamble and write it? So annoyed with myself!
I made that mistake twice during my first 6 months of shopping. Yeah, slow learner here. Once the shop was rejected and I was not paid or reimbursed, but I was given the opportunity to do the shop over, which I did. I expected not to be paid because the guidelines were very clear about ordering two DIFFERENT entrees. I was pleased to be given the opportunity to go back and do it right. The other time, the MSC subtracted the cost of one of the meals and reimbursed me for the other meal and paid the fee. I was thrilled that the MSC paid most of it and only penalized me for the duplicate meal I ordered. I finally learned and I haven't done it again.
Fairy,
If it was me I would submit the report so that they know that you actually did the shop and are not trying to "cover up" for having missed it altogether. Then, immediately email the scheduler.
If it was me I would submit the report so that they know that you actually did the shop and are not trying to "cover up" for having missed it altogether. Then, immediately email the scheduler.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
I'd be happy to do it again, but I genuinely don't have any time this month as I'm doing overtime at work. If you have to redo a shop, how does that work? Does it mean you have to do the shop twice, but still only get reimbursed for one?
From Walesmaven: "You might want to email the scheduler, admit the mistake, apologize and offer to re-shop. That sort of professional approach is usually well received in this business, even if the scheduler is not at liberty to permit a re-shop"
Absolutely.
However, I would e-mail the scheduler BEFORE doing the report. I agree with OP, I wouldn't want to do all that work if I was not going to be paid.
Edited 1 time(s). Last edit at 09/19/2018 02:49PM by ceasesmith.
Absolutely.
However, I would e-mail the scheduler BEFORE doing the report. I agree with OP, I wouldn't want to do all that work if I was not going to be paid.
Edited 1 time(s). Last edit at 09/19/2018 02:49PM by ceasesmith.
You actually don't HAVE to redo a shop. If you are not paid or reimbursed for the first (rejected) shop, you may be allowed to redo it or the MSC may want another shopper to redo it. If you complete the redo correctly, you get paid and reimbursed for that one. Generally, the MSCs want a redo shop to be done immediately because most locations are shopped on a regular basis. If the shop is scheduled for September completion, the MSC would likely want it completed in September.
No, you don't HAVE to. But it's the professional, responsible thing to do to OFFER to reshop it, if the reschedule date fits into your schedule.
In that case, that you cannot reshop, I would e-mail the scheduler and apologize for my mistake and just state that you are sorry, but you are not available to reshop the location this month.
In that case, that you cannot reshop, I would e-mail the scheduler and apologize for my mistake and just state that you are sorry, but you are not available to reshop the location this month.
Thank you all for your replies! I messaged the coordinator, explained what happened, apologised and offered to redo the shop next month. I also asked if I would be reimbursed were I to submit the report, providing all other guidelines were met. She replied with a vague but possibly promising 'It is okay. Please submit'.
I'll update you all in due course!
I'll update you all in due course!
@quovatis wrote:
If you don't do what the guidelines say, you're likely not going to get reimbursed. It's all or nothing, so you won't get a partial reimbursement. Learn from your mistake. You can also just explain what happened in the report and sometimes they will be forgiving, but don't expect it.
Umm, it's not 'all or nothing'.... In the end, it'll depend on the MSC and what flexibility they may have to see if their client would accept this kind of mistake or not. It doesn't hurt to inquire since the work's already been done and expenses have been spent for the shop. If they say 'no,' just move on and learn from it. If they say 'yes,' then awesome; just learn from your mistakes!
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
What they said. Explain what happened, submit the report, and hope for the best.(I was given a partial payment, which was generous, fair and gracious.) Even if you are not paid, you will show that you take responsibility for yourself and are willing to make the best of whatever happened. That might be good for your shopper reputation, and it absolutely would be better than the alternatives.
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
Hi everyone, just an update; I was lucky enough to be both paid and fully reimbursed for this evaluation! Thank you all for your advice and input, it was much appreciated 
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