I did a shop earlier this year where it was a $65 reimbursement and a $450 fee.
When my payment arrived, it was sans $65 reimbursement.
It was something I would never have bought otherwise; something that could not be resold, and something I had no use for.
I asked where my $65 reimbursement was.
They said I agreed to do the shop for the $450 fee only.
Nope. Did not. Guidelines CLEARLY stated the $65 reimbursement.
I copied the guidelines and sent it to them with this question: "So, what I'm seeing is the contract binds ME, but not YOU?"
I got my $65. And a very, very nice apology.
JM2CW.