Chase Mortgage Phone Call Shops

Does anyone else have these shops? I've called the MSC a couple times already and I feel like I'm completely dense in not understanding how to get to the recorded phone call aspect.

Background: My OLD phone number was in my profile, so I updated it, but that wasn't until after I got awarded the shop.

So when I got to the page where you click on "Call," it seems as if you are supposed to get a call back to your phone number to prompt you to put a code in and have the phone begin to record the conversation.

But, in that screen, it's my old phone number. The MSC said that it's fine, I should just call the contact number and then put the code in.

I called the contact number and got the bank directly. No code/no recording....

Called the MSC just now; they are out for the weekend (that particular team) and I feel horrible because this is my 4th phone call now. I'm really not *that* dense. (Well...guess I am....lol)

Gah! It's me, I know. I'm missing something that is probably glaringly obvious. Anyone have any ideas?

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Which platform?

@nslinhar,

I'm not sure what you mean by platform unless you mean Sassie or Prophet??

It's neither of those

And nobody called me back today, so I will call again tomorrow.

The MSC might just think it's better to reassign....

With Sassie platform MSCs you typically dial an 866 area code phone number directly from your phone, then enter a 9 digit code followed by your shopper number to record the call. Occasionally it does not work.

With Prophet platform MSCs you typically dial an 877 area code phone number directly from your phone then enter 24 digit code to record the call. Occasionally it does not work.

With Shopmetrics platform MSCs you typically open you report, click something to the effect of "Call Me", your phone rings and you enter a 4 digit code to record the call. Occasionally it does not work.

There are a few boutique MSCs that use their own method, similar to all of the above. Occasionally they do not work.

I have had delay issues when updating my phone number and the platform taking its sweet time to respond.

I have immediately emailed my MSC contact when issues arise, and get an immediate, days delayed or no response. It depends on the MSC. You called the MSC, but I would suggest an email describing your issue. That might get a timely response.

@nslinhar,

Thank you so much. It's the "Call me" and 4 digit PIN.

It doesn't work

But the MSC told me, via phone, to just call the number for the contact

That doesn't record.

This shop pays $15, and it seems like I've already spent $15 worth of time and frustration. I still want to complete the shop, to protect my name....but it seems like it's becoming a fiasco

You are welcome.

If they say to call Chase directly, then I guess do that. No code needed, but no recording, also. So take good notes.

I agree with you completely on the time/frustration versus reputation with the MSC. However, if they cannot give you a straightforward answer then I would think your rep should stay entact.

Wait, I had a thought. If it is a Shopmetrics MSC, is the phone number that shows in the "call me" box different from that listed at the top of the report? The one at the top, if it is there, should be the actual location number. The one in the box might be the phone routing system number the MSC uses. You could try to call it (if its different) and see if you are prompted for the code?

I have literally made thousands of phone call shops and for the life of me do not think I have done Chase with a 4 digit code. I wish I could help more.

How did it go, Jill_L?

@nslinhar,

I'm very embarrassed to say that it did not go well. I'm sure that I will be booted off the rosters for that company :'(

It was a shop that was to be conducted over 7-10 days. So after my first call, they extended it another 10 days. But things still didn't work out. I called and had to wait a couple days for a call back. Talked to someone about the issues. Tried to do the shop again and couldn't get the thing to work out and called....so forth and so on. At the end, the MSC had not called me back for 3 days, and I didn't try to contact them, either. So the shop went unfilled/non completed

It became a major headache for me each day and something that kept hanging over my head. For $15. And the person who I talked to at the MSC said that other shoppers were having problems, too. At least that made me feel like I wasn't being "difficult."

That's too bad it was such a headache. Phone shops tend to take a left turn more often than in person shops, in my experience.

At least, unfortunately, other shoppers were having issues as well. Whether it was an issue with the MSC platform or the Chase phone system, someone will have data to use for corrections to problems. It quite possibly could have been the reason for the shop. I've done call shops where the sole purpose was to track hold times, menu options, disconnections and recorded messages received. Then report on how pleased or utterly frustrated I was with the system only. Not a drop of customer service. Talk about biting my tongue (sp?that word never looks right) on a report. I asked the scheduler if I could use *%$^^&*#! but she said no

Sounds like if others were having the same issues, you will be paid, though your hourly rate is cents rather than dollars

You did what you could. The unresponsive MSC is not your problem.

No payment; I never finished the shop. Never in the past have I ever just *NOT* done a shop, and I feel horrible about it.

But...deadline came and went, a couple times, and I just couldn't figure the whole thing out.

Thank you, though, for being someone to reach out to and bounce things off of during the stress of that shop

No problem!

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