When the guidelines and scheduler confilct which do you follow?

I have a shop today, Sunday. The guidelines say: "5) If you do not have a target to shop, you can only shop the location between 9am and 4pm any day Monday thru Saturday" The shop is due today, Sunday. I e-mailed the scheduler and told them the guidelines show Monday to Saturday. Should I do the shop today, on Sunday. They answered back....shops are date sensitive. They didn't say yes or no....so what do you do?

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I would not do the shop without further clarification. Email the scheduler again, with "CLARIFICATION NEEDED" and reiterate your dilemma, also requesting that if the shop can't be done on Sunday, you need to do it next week after Christmas or have it canceled. Otherwise you might be doing a shop today that you won't get paid for.

@JASFLALMT wrote:

I would not do the shop without further clarification. Email the scheduler again, with "CLARIFICATION NEEDED" and reiterate your dilemma, also requesting that if the shop can't be done on Sunday, you need to do it next week after Christmas or have it canceled. Otherwise you might be doing a shop today that you won't get paid for.

I asked about doing the shop tomorrow, on Monday. The only answer I get is shops are day sensitive. I notice on the guidelines the dates for the shop are 12/22 to 12/23 (Saturday to Sunday). I was out of town on Saturday. I think just to be safe, I won't do the shop.

Edited 1 time(s). Last edit at 12/23/2018 06:15PM by johnb974.

I would doubt most MSCs want shops conducted on either Christmas eve or Christmas Day (most, anyway). Send the scheduler an email stating that since it's Sunday, you either need a date change or for them to cancel the shop.

I wouldn't do the shop, either.

I HATE when e-mail replies don't answer my question!

Sure looks to me like the shop can NOT be done today.

Good luck, and let us know how it turns out.

I recently had an experience where I followed the instructions to a tee as it was a new shop for me. The client did not agree and said they were asking something else (I printed it out and I'm right). I gave them what the instructions asked for but somewhere they got printed incorrectly. I don't know if I should move on, but I put in a lot of work and report was not accepted.. Instructions said to ask server if they sell souvenirs, which I asked and was told, no but they have them next door. The client wanted (said scheduler) a yes or no answer, nothing else.
Couldn't they have taken the latter part out after discussing it with me.....I know this a very difficult MSC, I used to work with them and stopped, but they had a nice paying job in Vegas so I took it and once again bambazzled.
I did well in Vegas, but still losing 50.00 over this doesn't seem fair.

Live consciously....

Yes or No would be if they had Radio buttons. By having a comment box, you provided what the server actually said. And, yes they clearly said "no." If your report was rejected over this, probably not a MSC you need to work with again. I would not let this go.

@Irene_L.A. wrote:

I recently had an experience where I followed the instructions to a tee as it was a new shop for me. The client did not agree and said they were asking something else (I printed it out and I'm right). I gave them what the instructions asked for but somewhere they got printed incorrectly. I don't know if I should move on, but I put in a lot of work and report was not accepted.. Instructions said to ask server if they sell souvenirs, which I asked and was told, no but they have them next door. The client wanted (said scheduler) a yes or no answer, nothing else.
Couldn't they have taken the latter part out after discussing it with me.....I know this a very difficult MSC, I used to work with them and stopped, but they had a nice paying job in Vegas so I took it and once again bambazzled.
I did well in Vegas, but still losing 50.00 over this doesn't seem fair.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

There are so many factors, such as the MSC, the scheduler, the guidelines in question, etc. I once had to deal with a set of ambiguous guidelines from an MSC known for its iffy guidelines. I asked the scheduler for clarification and she would not give me a clear answer. So, I refused to do the shop. She gave me a negative citation. I have had quite a few frustrating interactions with this scheduler over the years. I quit working for the company because it just was not worth it to me to deal with the nonsense.

Fortunately, schedulers are usually helpful when there are questions about shop guidelines.

Fortunately most schedulers have a decent command of the English language and actually can read and respond to ALL of your questions in your emails. Many do not, which is annoying. Asking 3 questions (that are numbered for clarity) in an email and getting 1 or 2 of them answered is very irritating.

Oh, and today I got an email from a scheduler in regards to a shop with a bonus added...the subject line had the $ sign after the number (5$). I thought it was a typo, but when I opened the email, the $ sign was placed after the number in the body of email as well.

On this shop they did change the date. I was able to do it.

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When the guidelines and scheduler confilct which do you follow?

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