@ceasesmith wrote:
Clients generally end MS programs because they don't perceive value for the investment.
@HelenaNOLA wrote:
In my area a couple of companies dropped the MS company and went with another company. One of the companies, a high end restaurant with an easy report was looking if certain servers and bartenders were stealing. Once a few shops were done on each of the targets the client stopped the shop because either they found the person trustworthy or they fired them for stealing.
@ceasesmith wrote:
Clients generally end MS programs because they don't perceive value for the investment.
@shoptastic wrote:
@ceasesmith wrote:
Clients generally end MS programs because they don't perceive value for the investment.
Yeah. It could be the shop was designed poorly too.
Some shops ask for what seem to be silly observations that don't seem helpful, while omitting stuff that I guess I'd want to know about my workers if I was the owner.
@jrich wrote:
One client that moved to the receipt feedback survey program is Dairy Queen (at least in my southeast area). Maybe it's cheaper for them since it's likely a pay-per-use type system. That's just a guess. I mean, who really does surveys on a receipt, then keeps the receipt with whatever code on it for free food?
@sestrahelena wrote:
But most you have to buy something to get the "free" thing which makes it NOT free.
@LindaK wrote:
In my area Applebee’s, Chili’s stopped their prograns entirely. Chili’s stopped when they put the machines on the tables. Most of the bank shops are gone. 99% of all types of shops do not do mystery shopping anymore, and the ones who do never change anything, so why do they bother? There is a casual restaurant chain here where the cook cannot make asteak the right way to save his life. Why hadn’t he been fired? Mgmt doesn’t care that customers continue to get bad food. It’s unbelievable. Now, when I eat out as a regular customer I always report things to corporate. All legitimate and real.
@WeimLover wrote:
On the client side, we dropped our shopping program when each department was forced to tighten belts. It was an easy way to cut out a ton of expense, keeping our survey program and not causing any job loss internally. We’ve been bought (again) and our new company uses shoppers, but it remains to be seen if the newly acquired locations will get the program back. I sure hope so! Good shoppers are my eyes when I can’t be everywhere at once. But, as a shopper myself, I have high expectations for the reports and believe our shoppers make a fair amount for the effort. I have no clue who shops our new parent company or what those reports look like...I don’t want to waste budget money on something of little value.
@sestrahelena wrote:
But most you have to buy something to get the "free" thing which makes it NOT free.
I filled out one of those a few years back. At the end of the form I was directed to the MSC. I wound up getting paid to shop them. (It didn't last long but then I was asked to be on a panel of taste-testers for new products.) Back to your point: I would guess the results depend on how vigilant the regional managers are about reading them. It could become just another thing to do that gets prioritized to zero. If the client is actually paying someone then the argument could be made that it gets prioritized much higher.@bestofbothworlds wrote:
Several clients in my area have taken to adding an area on each receipt asking for comments on "How are we doing".
@shoptastic wrote:
Some shops ask for what seem to be silly observations that don't seem helpful, while omitting stuff that I guess I'd want to know about my workers if I was the owner.
@greenelight2go wrote:
I frequently take advantage of the receipt survey freebies.
@bgriffin wrote:
@shoptastic wrote:
Some shops ask for what seem to be silly observations that don't seem helpful, while omitting stuff that I guess I'd want to know about my workers if I was the owner.
That's because you fail to understand that there are many reasons companies mystery shop, and I would guess less than half the time it's for the reasons you assume.
@shoptastic wrote:
@bgriffin wrote:
@shoptastic wrote:
Some shops ask for what seem to be silly observations that don't seem helpful, while omitting stuff that I guess I'd want to know about my workers if I was the owner.
That's because you fail to understand that there are many reasons companies mystery shop, and I would guess less than half the time it's for the reasons you assume.
Thanks for talking down to me like always.
While you have a good point, I think you're also not acknowledging that many shops probably do have frivolous observations. Or, are you saying that NEVER happens and all ms programs are designed perfectly and ALWAYS have awesome value to the clients?