What Are The Known Reasons Clients End Mystery Shopping Programs?

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Shoptastic: chill out before you ruin the thread.
It is true that all questions asked in the report are there because the client wants them and they have their reasons. They may not be obvious to you or to us. I recently did couple of bank shops. The client didn’t care how emoloyees looked or how they greeted me or if they smiled. Shop and report were zoomed around very particular detail and they made it clear in the guidelines. I assume, once all emplyees are trained, the project will end.
Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

Kim
@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

I have a question about toggling, as I do not practice the act. If I toggle someone, their name still shows up but not their posted words, correct?
@shoptastic wrote:

Thanks for talking down to me like always. smiling smiley

While you have a good point, I think you're also not acknowledging that many shops probably do have frivolous observations. Or, are you saying that NEVER happens and all ms programs are designed perfectly and ALWAYS have awesome value to the clients?

I wasn't talking down to you, I was merely making a point. You seem to have a very difficult time viewing things from any perspective other than yours.

The person who pays the bill is who says an observation is important or not. Not me or you. I personally couldn't possibly care less if an observation has value to a client or not. It has value to me because they are paying me to make the observation.

There are reasons that a body stays in motion
At the moment only demons come to mind
@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.


Ding. Ding. Ding.
We have a winner!!

There are reasons that a body stays in motion
At the moment only demons come to mind
That is correct. And I can't remember the exact wording but there is an option to click to see the post if you desire.

@nslinhar wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

I have a question about toggling, as I do not practice the act. If I toggle someone, their name still shows up but not their posted words, correct?

Kim
@kimmiemae wrote:

That is correct. And I can't remember the exact wording but there is an option to click to see the post if you desire.

@nslinhar wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

I have a question about toggling, as I do not practice the act. If I toggle someone, their name still shows up but not their posted words, correct?

Much obliged.
@kimmiemae wrote:

That is correct. And I can't remember the exact wording but there is an option to click to see the post if you desire.

@nslinhar wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

I have a question about toggling, as I do not practice the act. If I toggle someone, their name still shows up but not their posted words, correct?

This answer is almost accurate but not quite. The person toggled's name does not show up. A small box appears each time that person posts that says MESSAGE HIDDEN - CLICK TO SHOW MESSAGE.

So if you have toggled multiple people, you will have no way of knowing which one posted, only that someone you toggled posted.

My question is: Why toggle other forum members if you are just going to click the message, read it, and respond anyway? What's the purpose in that? When people continue to respond to another poster, but say "I've toggled you," it makes me believe that either they have not really toggled the other poster or they are going to read that poster's posts anyway. By stating they have toggled someone and threatening to toggle someone else, they are clearly using the Toggle Option as an insult and as a threat. kimmiemae, kudos once again on your answer - I agree completely with " Please just block us all before you start your antics again."
I would not usually click to see the hidden message. However, if it appeared that the hidden message had engendered some startling response(s) I might look to see what evil might lurk hidden there.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
@roflwofl wrote:

@kimmiemae wrote:

That is correct. And I can't remember the exact wording but there is an option to click to see the post if you desire.

@nslinhar wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

I have a question about toggling, as I do not practice the act. If I toggle someone, their name still shows up but not their posted words, correct?

This answer is almost accurate but not quite. The person toggled's name does not show up. A small box appears each time that person posts that says MESSAGE HIDDEN - CLICK TO SHOW MESSAGE.

So if you have toggled multiple people, you will have no way of knowing which one posted, only that someone you toggled posted.

My question is: Why toggle other forum members if you are just going to click the message, read it, and respond anyway? What's the purpose in that? When people continue to respond to another poster, but say "I've toggled you," it makes me believe that either they have not really toggled the other poster or they are going to read that poster's posts anyway. By stating they have toggled someone and threatening to toggle someone else, they are clearly using the Toggle Option as an insult and as a threat. kimmiemae, kudos once again on your answer - I agree completely with " Please just block us all before you start your antics again."

My question is the exact same.
Oooh. Do I get chocolate??

@bgriffin wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.


Ding. Ding. Ding.
We have a winner!!

Kim
I worked at popular bar/restaurant a few years ago. If they had a mystery shopping program, they would have wanted to know if any employees were using cell phones within view of customers, and how quickly customers were greeted/seated. Those were the points they cared about and not much else. The bartenders could cuss someone out and the management wouldn’t have cared less. That’s just how their business model ran. If the floor was dirty, food was slow to come out, restroom mirrors smudged... they would not have cared. And it was still a busy, money making place.

Things that may ‘seem’ important just aren’t to some businesses.
Thanks for the clarification about toggling. It's been awhile since I saw that message. As for the second part, yes, I put it bluntly but considering the past posting history of the OP, it needs to be said like that.

@roflwofl wrote:

@kimmiemae wrote:

That is correct. And I can't remember the exact wording but there is an option to click to see the post if you desire.

@nslinhar wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.

I have a question about toggling, as I do not practice the act. If I toggle someone, their name still shows up but not their posted words, correct?

This answer is almost accurate but not quite. The person toggled's name does not show up. A small box appears each time that person posts that says MESSAGE HIDDEN - CLICK TO SHOW MESSAGE.

So if you have toggled multiple people, you will have no way of knowing which one posted, only that someone you toggled posted.

My question is: Why toggle other forum members if you are just going to click the message, read it, and respond anyway? What's the purpose in that? When people continue to respond to another poster, but say "I've toggled you," it makes me believe that either they have not really toggled the other poster or they are going to read that poster's posts anyway. By stating they have toggled someone and threatening to toggle someone else, they are clearly using the Toggle Option as an insult and as a threat. kimmiemae, kudos once again on your answer - I agree completely with " Please just block us all before you start your antics again."

Kim
Yay!!!

@roflwofl wrote:

YES. Yes, you get chocolate and you won the gold star of the day.

Kim
That's a good point. When I was new to mystery shopping and didn't know what shaped the guidelines, I wondered why for some mystery shops I had to observe A, B and C yet on some I had to note D and E. Didn't realize until reading the forum that different clients look for different things.

@Megs7521 wrote:

I worked at popular bar/restaurant a few years ago. If they had a mystery shopping program, they would have wanted to know if any employees were using cell phones within view of customers, and how quickly customers were greeted/seated. Those were the points they cared about and not much else. The bartenders could cuss someone out and the management wouldn’t have cared less. That’s just how their business model ran. If the floor was dirty, food was slow to come out, restroom mirrors smudged... they would not have cared. And it was still a busy, money making place.

Things that may ‘seem’ important just aren’t to some businesses.

Kim
@Megs7521 wrote:

I worked at popular bar/restaurant a few years ago. If they had a mystery shopping program, they would have wanted to know if any employees were using cell phones within view of customers, and how quickly customers were greeted/seated. Those were the points they cared about and not much else. The bartenders could cuss someone out and the management wouldn’t have cared less. That’s just how their business model ran. If the floor was dirty, food was slow to come out, restroom mirrors smudged... they would not have cared. And it was still a busy, money making place.

Things that may ‘seem’ important just aren’t to some businesses.

Sounds like you worked at a place called Dick's. Their business model was their staff to be just that to customers. Dicks.

How would the business model of a strip club fit into this topic?
@kimmiemae wrote:

Oooh. Do I get chocolate??

@bgriffin wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.


Ding. Ding. Ding.
We have a winner!!

Well I *did* do a chocolate shop yesterday and have another one scheduled today...….

There are reasons that a body stays in motion
At the moment only demons come to mind
Haha! Perfect timing. I have to confess. One of my coworkers is on vacation this week and I am doing a report for him. I wrote down all of the elements I had to report on and where to find the info. My notes were 3 pages long! So I wrote on the top of the first page - Get chocolate before attempting this report! He left a big chocolate bar on my desk before he left.

I haven't seen the Gertrude Hawk shops in a while but I do get emails for the swiss chocolatier - I love how they put that in the emails. I coooould sign up to do one. smiling smiley

@bgriffin wrote:

@kimmiemae wrote:

Oooh. Do I get chocolate??

@bgriffin wrote:

@kimmiemae wrote:

Don't think he really cares. Please just block us all before you start your antics again.

@shoptastic wrote:

I think I'll be blocking you soon too, bgriffin. Just a heads-up.


Ding. Ding. Ding.
We have a winner!!

Well I *did* do a chocolate shop yesterday and have another one scheduled today...….

Kim
My .2 cents replying to Bar audits... audits regarding clients interested in carding anyone that looks under 30, timing for getting receipt and watching for incorrect "pours" are most important. I get carded when buying booze at Ralph's, where everyone knows me, it's most important for the client. Our job is to see what we're told and report it. The reasons belong to the client.
Bar owners are now responsible for a person with a few too many, being underage and having an accident.
We (of course) don't know if it's a phony ID, but their trying. Speaking of chocolate, Kimmie, Valentines Day is around the corner

Don't cry because it happened, smile because it's over....
@MikiNV wrote:

Shoptastic: chill out before you ruin the thread.
It is true that all questions asked in the report are there because the client wants them and they have their reasons. They may not be obvious to you or to us. I recently did couple of bank shops. The client didn’t care how emoloyees looked or how they greeted me or if they smiled. Shop and report were zoomed around very particular detail and they made it clear in the guidelines. I assume, once all emplyees are trained, the project will end.

If I remember correctly, you were a sideline provocateur in a previous thread of mine (saying you were "getting popcorn" - or something like that - during an emotionally difficult phase for me in a thread with some disagreements that did not involve yourself, no?).

*****SORRY - That was nixkit***** Sorry, sorry MikiNV!!!!!

I pretty much just block people who've been disrespectful to me in the past and continue to show "harshness" towards me like:

1.) only commenting when there is something negative to say
2.) always liking others' comments which are rude or negative toward me

People who don't fit that category have nothing to worry about and I think everyone would agree this is reasonable and probably would block others based on those criteria as well. I no longer feel bad about it, as I used to in the past, because as someone told me "you're a good person, that's why you feel bad...these people have no feelings or sympathy and won't return the kindness you show and will just take it as weakness, while continuing to laugh at and mock you...." (paraphrase)

Yup, I'm just standing my ground now. Not going to take any nonsense or rudeness from anyone and don't care if I block you and never talk to you again (*not you, specifically, just saying in general). People are GROWN adults here and know better.

If you're fair and respectful with me - you will get the same back. If not - I'll just block and never talk to you again. smiling smiley

re: your thoughts

I think bgriffin made a good point (even if his tone isn't nice) that sometimes the purpose of a shop's observations aren't always obvious and there can be good reasons for it that we're just not aware of.

That's a good point. OTOH, it's too broad of a statement, b/c it likely excludes instances where maybe a shop is just SIMPLY BADLY DESIGNED. I'm sure that DOES happen too every now and again.

Also, I was thinking of shops with a few seemingly frivolous questions in a sea of otherwise good ones. Sometimes it's not the whole shop that is problematic, but just a few questions that could be worded better or excluded in favor of other observations that could be more helpful. For sure, I could be missing something, as bgriffin said, that the client wants to know. But, just as easily, it could just be not a great shop and could use improvement in the design department. That's all I was saying. No more, no less

Edited 1 time(s). Last edit at 02/07/2019 05:50PM by shoptastic.
^^^kimmiemae - I have you blocked from a long time ago. I don't ever rread your comments - just a heads up.
@Megs7521 wrote:

I worked at popular bar/restaurant a few years ago. If they had a mystery shopping program, they would have wanted to know if any employees were using cell phones within view of customers, and how quickly customers were greeted/seated. Those were the points they cared about and not much else. The bartenders could cuss someone out and the management wouldn’t have cared less. That’s just how their business model ran. If the floor was dirty, food was slow to come out, restroom mirrors smudged... they would not have cared. And it was still a busy, money making place.

Things that may ‘seem’ important just aren’t to some businesses.

I think I know a few of those types of places.

Definitely wouldn't bring me back personally (I'm a clean freak). smiling smiley
@MikiNV wrote:

Shoptastic: ...


@shoptastic wrote:

If I remember correctly, you were a sideline provocateur in a previous thread of mine (saying you were "getting popcorn" - or something like that - during an emotionally difficult phase for me in a thread with some disagreements that did not involve yourself, no?).

*****SORRY - That was nixkit***** Sorry, sorry MikiNV!!!!!

I'm so sorry. Just quoted myself above, because I completely mixed you up with someone else! That was totally unfair and I profusely apologize greatly!!!

Edited 5 time(s). Last edit at 02/07/2019 05:56PM by shoptastic.
If I'm blocked then why do you keep replying to me. And please, I don't need a heads up because I don't care if you block me or not. Just do it.

@shoptastic wrote:

^^^kimmiemae - I have you blocked from a long time ago. I don't ever rread your comments - just a heads up.

Kim
This bears repeating. So spot on.

@roflwofl wrote:


My question is: Why toggle other forum members if you are just going to click the message, read it, and respond anyway? What's the purpose in that? When people continue to respond to another poster, but say "I've toggled you," it makes me believe that either they have not really toggled the other poster or they are going to read that poster's posts anyway. By stating they have toggled someone and threatening to toggle someone else, they are clearly using the Toggle Option as an insult and as a threat. kimmiemae, kudos once again on your answer - I agree completely with " Please just block us all before you start your antics again."

Kim
@kimmiemae wrote:

If I'm blocked then why do you keep replying to me. And please, I don't need a heads up because I don't care if you block me or not. Just do it.

@shoptastic wrote:

^^^kimmiemae - I have you blocked from a long time ago. I don't ever rread your comments - just a heads up.
Would this be a threat...just asking.

Don't cry because it happened, smile because it's over....
Honestly, Irene, I have no doubt that she will start saying worse stuff than this because she has in the past. And the mods will take care of it. I'm going to have some chocolate and a latte! Want to join?

@Irene_L.A. wrote:

@kimmiemae wrote:

If I'm blocked then why do you keep replying to me. And please, I don't need a heads up because I don't care if you block me or not. Just do it.

@shoptastic wrote:

^^^kimmiemae - I have you blocked from a long time ago. I don't ever rread your comments - just a heads up.
Would this be a threat...just asking.

Kim
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