@BetteL wrote:

I am wondering why, ML Johnston, that you naturally paint the shopper in a bad light and the MSC in the right? Are you a Scheduler/Editor?

@MFJohnston wrote:

You will never be able to ascertain somebody's true intent for following this forum. An MSC owner might be coming with the intent of advising shoppers. Then, s/he runs across a message from a shopper who had just given them a really difficult time through phone and email (perhaps with profanity-laced insults) who continues to rant on the forum, disparaging the MSC, spewing outrageous falsehoods, and personally insulting the owner. Would not the MSC owner be justified in deactivating said shopper? Should the owner be banned from the forum for this? Personally, I don't think so. There is a level of professionalism that should be expected of all shoppers - both in their communications with MSC's and on public forums and natural consequences for those who cannot control themselves. (NOTE: I do not include truthful criticisms of MSC's in this.)

And, yes, this happens with some frequency here.

@BetteL wrote:

It certainly depends on what editors, schedulers, mgrs, MSC's come to this shoppers forum for. If they are reading and trying to find out how the shoppers' difficulties are, what their main issues are, and wants to know how they can help to make their jobs easier and performance better, it's a win-win. They can also answer questions if the discussion is going on the wrong track and issues are raised. However, if they are playing sleuth in trying to find out who are complaining and are penalizing them from their identifiable descriptions, then it is against the purpose of this forum. These practices should be banned by the moderator.

@maryanncostello wrote:

Also, I notice many posts drawn off topic and on a professional forum, this would be minimal.