yes, I have seen my comments being taken seriously.
My biggest stickler for shops (kinda dumb I guess) is major potholes in the parking lot. I have a lower clearance vehicle and I am sorry, I have seen pot holes big enough to do serious damage to my car.
I do at least 2 (sometimes 3) home improvement shops every month. Its a small chain in my area. The reports take forever, but the pay is decent ($32 a shop for not very much traveling).
I more or less complained about a pothole, which was right as you came off the highway into their parking lot. More or less, it was unavoidable to not hit (I seriously complained about it). About 3 weeks later, I saw them putting up cones to fix the hole. Same chain different location, I complained about a huge on in their driveway, unfortunately, I have not been back to see if they fixed it yet or not.