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Disgusting Five Guys Milkshake Preparation - This Was Different from All Other Stores

October 25, 2019 08:33PM
There is a store in my area (one of 9 within a 30 mile radius) that makes milkshakes without ice and in which the vanilla is "yellow"-ish.

It's VERY runny and tastes gross. I asked the about it and the worker said they've been making them this way for a while. I told them NO OTHER Five Guys makes their shakes like this, as they are thick and have ice. He said this is they way their store makes them.

Are FGs not supposed to make their food the same for all stores? This person said there was a "powder shake mix" of some sort I think.

I'm in an area with many FGs and I've shopped almost all of them (I think 7 of the 9). I don't think I've ever had a runny (like pure liquid practically and no thickness), yellow vanilla shake before. Is this normal in your area?

Edited 1 time(s). Last edit at 10/25/2019 08:35PM by shoptastic.
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More About Five Guys Mystery Shopping
October 26, 2019 03:55AM
Mine have always been consistently disgusting! I buy vanilla ice cream and make them at home.
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October 26, 2019 07:29PM
have found them to be TOO SWEET and often I like them thicker than what I get.
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October 27, 2019 02:17AM
My one milkshake there was excellent, very thick, could eat it with a spoon.....store gets an A rating from health dept., as all our restaurants are rated, never saw one without an A........would pay for their shake on my own.

Live consciously....
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October 27, 2019 09:29PM
I thought milk shakes are supposed to be made with ice cream and milk...well, except McDonalds... My 5 guys shops recently have been without the milkshake option, so I have not had one in over a year. But for $5.50 each, I would think they are supposed to have ice cream. Hopefully they aren't charging $5+ for whatever concoction you got.
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October 28, 2019 01:06AM
None of the Five Guys in my area have runny milkshakes. Everytime I have gotten them, they have been white and thick.
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October 28, 2019 01:48AM
@catlassy wrote:

have found them to be TOO SWEET and often I like them thicker than what I get.

Are you adding whipped cream? I usually skip that. But, I've noticed the wc does sweeten it a ton.

I personally think FG has the best milkshakes. They use natural fruits in them (real chunks) and they are usually thick (ground ice).

Just this one location wasn't and I believe the worker said the used a "powder shake mix." Also, no ground up ice - that part he confirmed to me.

That's why I wondered wasn't there some sort of mainstreaming/standardization of food across franchises? How can one store have such a different process (assuming they do)?

Edited 2 time(s). Last edit at 10/28/2019 01:49AM by shoptastic.
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October 28, 2019 02:43AM
So I looked up 'Nutrition & Allergen Information' for Five Guys and found two listed ingredients for the basic shakes-- Five Guys Shake Base' and 'Whipped Cream'. Potential add-ins are listed separately in a separate category. Hmm.
'

My garden in England is full of eating-out places, for heat waves, warm September evenings, or lunch on a chilly Christmas morning. (Mary Quant)
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