What bothers me are the ones who use names like "scheduler for X (msc name) @ y.com. And have several of those , one for each MSC that they might schedule for. It makes them sound like employees when they are outside schedulers. I recently had to ask an MSC project manager whether or not the (highly unprofessional) scheduler who had no idea about how to find out the answers to my urgent questions, was actually an employee. Once I found out that they were not, and had not even sought the MSC's guidance concerning my question, the project manager AND the MSC's director of scheduling, and I had a serious chat about the problems that I had encountered. The managers overrode the shop rejection and promptly authorized $100 payment to me. Three days later, that was in the bank. This was VERY recent.
btw, they also told me that whenever they have a slow day, they both check the forum posts about their MSC and their major competitors.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.