iBROKE, uFIX

Curious about this inquiry shop...
Guidelines say to set-up appt, then cancel it. Then show-up in person despite canceling.
*What happens during the in-person visit?*
My phone is not broken or damaged. What's my reason for popping in?
Emailed the scheduler with this question, but no response so far.
Thanks.

Bilingual (Spanish<>English)

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I have only seen ones where the MSC ships you an actual broken phone to bring in and get fixed. This must be a different scenario.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

The only ones I've seen here are where you bring a device (phone, tablet, etc.) in to them that's actually needing service. It can be something as simple as needing a new battery or something more complex. Never have done one, though. Maybe they have several scenarios?

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

Edited 1 time(s). Last edit at 11/06/2019 12:34PM by BirdyC.

I have done this shop twice. You are suppose to leave your actual phone hidden and act as if you are just popping in to get some information. Then you are suppose to get info on fixing a very specific cell phone. There is also a specific scenario to follow if you are asked certain questions. Then report on what was said. Other than that, you are suppose to look for some branding in the store. I found it to be a pretty easy shop and in neither case did the associate think it was weird that I didn't have the cell phone on me (which is what I was worried about as well). Also, I am fairly certain that the client of this shop is not Ubreakifix but is instead the cell phone manufacturer.

There's one of these in my area that has been on the job board for like 3 weeks. For those that are good at requesting bonuses, what kind of language do you use when doing so? Now that I know what's involved, I wouldn't mind doing this for a few extra bucks.

swanderson states--Now that I know what's involved, I wouldn't mind doing this for a few extra bucks.

Bob comments--And shoppers wonder why fees are sooooooo low.

@shopperbob wrote:

And shoppers wonder why fees are sooooooo low.

It's currently $16 in my area. So $16 + some extra bonus requested = $20-25. Based on what the users here have said, that sounds like reasonable pay for the scenario. Am I missing something?

Edited 1 time(s). Last edit at 11/06/2019 04:25PM by swanderson.

swanderson inquires of Bob--Am I missing something?

Bob's reply--No. I am 77 and occasionally forget that stated words are not always literal. To my mind, a few bucks was $2 or $3. It was completely my error.

[Deleted]

Edited 1 time(s). Last edit at 11/06/2019 09:48PM by swanderson.

Bob meant your bonus offer was $2 to $3 higher than the given fee (a few dollars), which would be a sum of $18 or $19.

@gilbesta 's description is accurate.
Phone needing "repair" is not shown to employee. Specfic phone model provided in guidelines. Suggested scenarios: partner's phone or your work phone.
* First, take the certification quiz based on guidelines
* Make appt by phone or online (per guidelines)
* Cancel that appt
* In-person visit: photo of exterior, evaluate cust svc, listen for specific details during interaction, look for brand signage and tshirts

Thanks to all for your input. I accepted and will take care of this tomorrow.

Bilingual (Spanish<>English)

I wonder if different MSCs are doing these. In the one I see locally, you're supposed to bring a phone or other device of your own in to them after calling first to get information. My son's phone needs repair, so I'd like to try one, but I haven't seen one here in awhile.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

Update: I was able to get it bonused up to $36. I based my offer on the highest bonus I'd seen in previous rounds for other locations. After looking at the guidelines, it looks super easy!

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