@gilbesta 's description is accurate.
Phone needing "repair" is not shown to employee. Specfic phone model provided in guidelines. Suggested scenarios: partner's phone or your work phone.
* First, take the certification quiz based on guidelines
* Make appt by phone or online (per guidelines)
* Cancel that appt
* In-person visit: photo of exterior, evaluate cust svc, listen for specific details during interaction, look for brand signage and tshirts
Thanks to all for your input. I accepted and will take care of this tomorrow.
Bilingual (Spanish<>English)