@Capurato wrote:
I did a heavily bonused shop today which was marked invalid due to not being in the dining area 15 minutes or more.
The issue is that all dining areas are closed and it is takeout or delivery only. I emailed the MSC and am
waiting to hear back.
This virus is disrupting every industry. Stay stay everyone.
@Rho* wrote:
Five Guys features bins of peanuts for everyone and anyone to dig in and eat after everyone else has touch touch touched the peanuts.
@NinS wrote:
I’m looking at a Five Guys shop right now and there are no instructions about what to do if the location is serving food but the dining room is closed. The half fee only refers to visiting and finding out the location is closed, not the dining room. (I’ve never even heard of a Five Guys drive through.)
@sstsau wrote:
I faced the same issue with a bonused dine-in lunch shop yesterday (Tuesday). All restaurants in my area/city are prohibited from allowing dine-in...many have locked doors and only allow drive-thru, online, or delivery now. I called the Five Guys I was to shop in the morning to ask if they were open, and they said they allowed walk-in orders but no one could dine in. I tried contacting the MSC for instructions on how to proceed, but did not hear back via email. After finally reaching someone on the phone, the scheduler had to call me back because he needed to contact a supervisor (apparently they are working from home now to prevent social contact). He did reply shortly afterwards and I was told to report the location as closed and explain why.
I submitted my shop as a closed location (due to emergency, etc.) and explained the situation where I could. It is still currently in QC, so we'll see whether it is accepted. Either way, I didn't make my bonus fee. And there are no more Five Guys available on the job board (as of Monday).
I hope everyone is staying safe!
@NinS wrote:
I’m looking at a Five Guys shop right now and there are no instructions about what to do if the location is serving food but the dining room is closed. The half fee only refers to visiting and finding out the location is closed, not the dining room. (I’ve never even heard of a Five Guys drive through.)
@Capurato wrote:
@JASFLALMT wrote:
I am confused, lol!
About what?
@JASFLALMT wrote:
You aren't missing much currently with this MSC (if you missed them at all). They have very little going on.
@BuffaloNY101 wrote:
While no longer with the MSC who shops Five Guys , I do visit on my own on occasion. I have now visited twice this week due to the pandemic and NY states lockdown of no dine in at restaurants. You are allowed to walk in place order and take out at my local five guys. I did notice that they removed the free peanuts probably due to this Pandemic ( COVID-19).
Post removed as it breached the Forum guideline which states, "Do not reveal the mystery shopping companies and client in the same post." The client had been named in the title of the post. Please feel free to remove the name of the MSC and repost. - Mod