Everybody makes mistakes. I know I do. I don't know why some schedulers just won't admit it when they err. Some of them double down and make things worse.
Two recent examples:
Scheduler #1 told me to do one thing when the client made a mistake. During a later round in the same project, the client made the same mistake. When I asked the scheduler if they wanted me to handle it the same way they told me to before, they told me to do something completely different. To make things worse, they claimed the exact opposite thing was what they told me to do last time. Then, in yet another later round, the same mistake occurred. Since the scheduler had told me two different things before, I asked to clarify which way they wanted me to handle the mistake. They admonished me for asking again, and again claimed (falsely) that they had already told me twice how to handle the situation.
And yes, all previous communications were via email. So, I had everything in writing.
In another example, I applied for a shop. Scheduler #2 did not assign the shop until the next day, but they assigned the shop for the day before. To make things worse, they then sent me an email less than an hour later, warning me that shop was overdue and said I must submit the report by a certain time that day. When I emailed them back and pointed out that they assigned the shop just that morning and the shop date was for yesterday, they made things worse by not apologizing or even acknowledging their mistake. Instead, they sent me a terse email back, asking when I could do the shop.
So, in both of these examples, the schedulers erred and "corrected" me for my "mistakes," but would not admit they were the ones who erred or acknowledge that I did not do anything wrong.
I won't stop shopping for these schedulers but I will surely think twice if shops are borderline appealing.
Two recent examples:
Scheduler #1 told me to do one thing when the client made a mistake. During a later round in the same project, the client made the same mistake. When I asked the scheduler if they wanted me to handle it the same way they told me to before, they told me to do something completely different. To make things worse, they claimed the exact opposite thing was what they told me to do last time. Then, in yet another later round, the same mistake occurred. Since the scheduler had told me two different things before, I asked to clarify which way they wanted me to handle the mistake. They admonished me for asking again, and again claimed (falsely) that they had already told me twice how to handle the situation.
And yes, all previous communications were via email. So, I had everything in writing.
In another example, I applied for a shop. Scheduler #2 did not assign the shop until the next day, but they assigned the shop for the day before. To make things worse, they then sent me an email less than an hour later, warning me that shop was overdue and said I must submit the report by a certain time that day. When I emailed them back and pointed out that they assigned the shop just that morning and the shop date was for yesterday, they made things worse by not apologizing or even acknowledging their mistake. Instead, they sent me a terse email back, asking when I could do the shop.
So, in both of these examples, the schedulers erred and "corrected" me for my "mistakes," but would not admit they were the ones who erred or acknowledge that I did not do anything wrong.
I won't stop shopping for these schedulers but I will surely think twice if shops are borderline appealing.
