Same here. I have 25 assigned to do before month end and cant get thorough the test. Of course the help email is being zero help. In the past the scheduler basically sent you the answers when you had this issue but i cant get through to anyone this time.
Same problem here. I emailed the "help" email and didn't receive a response. I asked a favorite scheduler for that scheduler's email. I emailed the appropriate scheduler - no response. I'm just putting my efforts elsewhere.