Have any of you had trouble with the Wells-Fargo online scheduling? I've been trying to do a shop for two weeks! This is one where you go online to make the appointment, but the W-F scheduling system is all screwed up. For days on end, it showed no appointments available at all. When I called to make the appointment, I couldn't reach a "live" person. The scheduler re-scheduled the shop for me, and finally, late last week, I was able to make the appointment online--which was confirmed on the screen. Today we're having a snowstorm, which is supposed to peak right when my appt. was scheduled for. (I have no problems driving in snow, being from western NY, but down here they have no clue how to deal with the roads, it gets icy, and folks down here don't know how to drive in this weather!).

Anyway, I called the branch to reschedule the appointment, and the banker told me she didn't see one scheduled for me for today. She said they're having problems with that online scheduling system and nobody knows when it'll be fixed. So... Good thing I didn't just show up there. I emailed the scheduler, and I hope she sees the email and extends the due date. It would be kinda weird if I had to cancel an appt. to replace a damaged debit card and didn't reschedule! LOL. "Oh, never mind, my cracked card still works."



Edited 1 time(s). Last edit at 02/22/2021 02:47PM by BirdyC.

@BirdyC wrote:

It would be kinda weird if I had to cancel an appt. to replace a damaged debit card and didn't reschedule! LOL. "Oh, never mind, my cracked card still works."

You could always say, "I need to reschedule for a better weather-day. But my cracked debit card still works if I order online from home, since I can just input the numbers". That wouldn't sound so weird.

I did a new savings account shop on Friday in SoCal. I made my appointment on Wednesday with no problem.

I ended up having to call my branch, too. The teller told me "Oh, that on-line stuff just really doesn't work." LOL!!!

I opened a new checking account. Showed up for my appointment and they had no record of it. Had to reschedule for another day, at a location requiring over 40 miles roundtrip. Yay Mileage Deductions is my mantra.

@CoolMusic wrote:

I opened a new checking account. Showed up for my appointment and they had no record of it. Had to reschedule for another day, at a location requiring over 40 miles roundtrip. Yay Mileage Deductions is my mantra.

Yup. Yet back in December when I did the account-opening shop, I had no trouble scheduling the appointment online, and someone at the bank called to confirm it ahead of time. I don't know what happened between then and now, but clearly the online system is broken!