I have a Coyle restaurant shop tomorrow where if a manager does not automatically come to our table, we have to request them to come over. They suggest one possible reason is asking how to host an event there. Can anyone share any other ideas that would be easy to pull off?
Having friends and family members who have various types of food sensitivities / intolerances (gluten free, onions, green peppers, etc.) I have asked who to contact about what is safe to order the next time I dine there.
That is the part of the mystery shop that I dread the most. It does not feel natural to me, at all. Feels totally forced. I think in most cases it is a giveaway that you are the mystery shopper.
Maybe it's just where I'm from, but if you are calling/asking for a manager 95% of the time [probably more than that], it's not a good sign. It's not to "compliment the server" or "ask a question". It's to complain, complain, complain.
The ones I’ve done do not specify you have to call the manager to your table, just seek one out to ask a question. I do this on a trip to the restroom. Then I can ask any of the staff to speak to the Manager if I haven’t already figured out who they are. It’s easy to ask the Manager if they do private parties or a related question.
Edited 1 time(s). Last edit at 04/25/2021 03:57PM by kenasch.
Shopped a very yummy restaurant, (with a separate gelato visit next door). The regional manager of the location suddenly decided to have a very long, friendly coversation with me (over 20 mins.). I was so sure the waitress had outed me as a shopper ha ha. It was a pleasant, interesting coversation, but I sure felt like I was on stage.
Edited 1 time(s). Last edit at 04/27/2021 04:32AM by sbobgal.
My wife and I went out to eat an few months ago at a popular restaurant. After we eat, she asked for the manager.. My wife wanted to tell the manager, that our server did an excellent job and my wife wanted the manager to know.
My wife can not have gluten and my wife was asking about gluten free options
I've been in restaurant management, never in a shopped establishment. And let me tell you, people call the manager over to ask, say the dumbest, wildest, craziest, nicest, weirdest things.
Can you get my dog water? We don't like our table? And because I'm a woman, every man ever says "you're the manager?" Yup. Give it your best shot, sir. I've hear me it allllll.
If there’s a special one of us gets we’ll say “we really liked this special and hope it becomes a permanent part of the menu.” If there is no table tap and I have to request a manager for a neutral or positive question I make sure the server knows “everything is great, I just have a quick question for the manager” so it doesn’t seem like an ominous demand.