Cancelling a Shop
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I only canceled two shops in the past 5 years and few thousand of shops. I immediately realized I was double boooked and got back to the scheduler within five minutes.
How many times have schedulers canceled on me? I understand that clients pull the plug sometime. I understand, even when the shops were at a distance and I scheduled lower paying piggy backs to make the trips worth while.
Schedulers are not so forgiving, even if you get back to them within five minutes of accepting the shops.
How many times have schedulers canceled on me? I understand that clients pull the plug sometime. I understand, even when the shops were at a distance and I scheduled lower paying piggy backs to make the trips worth while.
Schedulers are not so forgiving, even if you get back to them within five minutes of accepting the shops.
Let's put into the equasion that many MSC's have a delete link for shoppers to self cancel with no questions asked. Shoppers cancel, shops are cancelled, to need to give an exact place Kitty got the injury is crazy...sounds like she's in school and can't be trusted. The fact is if she felt she could not do the shop, and gave 48 hours notice, that should be sufficient. Making her feel she did something wrong is immature and unprofessional. Let's have trust and realize if Kitty was a good shopper for this MSC, the shop should have been re-scheduled and no more needed to be done. I find this MSC a little needy of this shopper and not able to re-schedule, therefore throwing her into a tizzy.
edited to add....I get numerous emails to help out on a shop that was flaked on, I am (like tonite) doing last minute shop, put my plans aside and they are lifting the rotation to get it done on a few hours notice, so, when a shopper gives reasonable notice or has good reason, why come down on them and tell schedulers not to hire them.....
Edited 1 time(s). Last edit at 05/20/2011 08:08PM by Irene_L.A..
edited to add....I get numerous emails to help out on a shop that was flaked on, I am (like tonite) doing last minute shop, put my plans aside and they are lifting the rotation to get it done on a few hours notice, so, when a shopper gives reasonable notice or has good reason, why come down on them and tell schedulers not to hire them.....
Live consciously....
Edited 1 time(s). Last edit at 05/20/2011 08:08PM by Irene_L.A..
Why should anyone have to give a cancellation reason? I mean, if you really have to cancel, then cancel! There's no "hard" cancels or "soft" cancels, right?
I don't give a reason. It's really none of their business. I don't do it often, and no one has ever asked. I also am guessing I don't deal with Laurie, or whatever her name is.
I don't give a reason. It's really none of their business. I don't do it often, and no one has ever asked. I also am guessing I don't deal with Laurie, or whatever her name is.
Then with cancellations so high you must LOVE this forum, where we strongly discourage shoppers from doing a cancellation without a compelling reason, and that is NOT just that they had a better offer! But it also says a lot about the mindset of schedulers in dealing with shoppers who are probably viewed as unprofessional rather than as colleagues. Mystery shopping is based on so darn much trust--we are the ones doing the driving and laying out the $$$ on site from our own pocket to meet YOUR needs--so it would be nice to have a little respect rather than being treated as a flakin' statistic.
I think proesesssional shoppers are amazing.
I think proesesssional shoppers are amazing.
Have any of you on this thread been a scheduler before?
Laurie please go find something else to do because nothing you say will justify your actions. You were called out on your bullshit, Point Blank Period. Shouldn't you be somewhere scheduling or something. I hope the person who started this thread files a complaint and takes this issue to the highest power possible.
Lauri,
I have been a been both a full time scheduler and a full time shopper.
As a scheduler, I would have been severely reprimanded for my behavior if I sent out a combative email as you did, and even more so for defending that behavior on a public forum.
I have been a been both a full time scheduler and a full time shopper.
As a scheduler, I would have been severely reprimanded for my behavior if I sent out a combative email as you did, and even more so for defending that behavior on a public forum.
Laurie1111 Wrote:
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> Have any of you on this thread been a scheduler
> before?
Yes. And I wasn't really interested in cancellation reasons. Canceling rather than flaking was appreciated by me.
I only talked to a few other schedulers and unless there was a huge problem with a shopper (or a great shopper we were recommending) we really didn't share much information. This was all within one company and not across companies.
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> Have any of you on this thread been a scheduler
> before?
Yes. And I wasn't really interested in cancellation reasons. Canceling rather than flaking was appreciated by me.
I only talked to a few other schedulers and unless there was a huge problem with a shopper (or a great shopper we were recommending) we really didn't share much information. This was all within one company and not across companies.
I'm a little stunned reading this. Clearly, kittybratt posted here because she was upset by the response. And, I don't blame her.
Laurie, whether it was your intention or not, your post seemed threatening, rather than helpful. IMHO, it would have been more appropriate for you to ask kittybratt if she would like you to notify other schedulers on her behalf, rather than to take it upon yourself without asking. And where was the offer to have her contact you when she was ready to resume work, so you could contact the schedulers you planned to tell she could NOT work?
The part that really got my goat was this: "I will let them know you hurt your ankle so bad you can't do any shops, if even mental with no physical involved." "Even if mental"???? Um, she hurt her ankle, not her brain. THAT part really seemed like you were trying to punish her for canceling your shop, by preventing her from getting any at-home work while she was recuperating.
Edited 1 time(s). Last edit at 05/22/2011 01:49AM by nicelytwicely.
Laurie, whether it was your intention or not, your post seemed threatening, rather than helpful. IMHO, it would have been more appropriate for you to ask kittybratt if she would like you to notify other schedulers on her behalf, rather than to take it upon yourself without asking. And where was the offer to have her contact you when she was ready to resume work, so you could contact the schedulers you planned to tell she could NOT work?
The part that really got my goat was this: "I will let them know you hurt your ankle so bad you can't do any shops, if even mental with no physical involved." "Even if mental"???? Um, she hurt her ankle, not her brain. THAT part really seemed like you were trying to punish her for canceling your shop, by preventing her from getting any at-home work while she was recuperating.
Edited 1 time(s). Last edit at 05/22/2011 01:49AM by nicelytwicely.
Shoppers thank you for all your support and comments. Additional thanks to all of you who sent their personal own pm to me.
We support you 100% Kitty,they try to hold us to high standards of professionalism but often times need to look in the mirror themselves.
Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain
I hope you filed a complaint on that scheduler. This issues need to be addressed to the highest power. It's funny that Laurie is now trying to play the victim. Im so sick of people like her who think because they are in a certain position they can be rude to people. Your better then me because had that happen to me I would of had to call her up on the phone and tell her about herself. ...Moving on
We all support you 100%.
(Edited because some people cant understand a figure of speech)
Edited 1 time(s). Last edit at 05/25/2011 01:43AM by GregP.
We all support you 100%.
(Edited because some people cant understand a figure of speech)
Edited 1 time(s). Last edit at 05/25/2011 01:43AM by GregP.
I don't really see the point of badgering someone to tears.
Laurie was disrespectful, but can't understand or admit what she did was wrong. End of story!
I know everyone tends to get a bit hot under the collar when their livelihood is threatened, but let's keep it in perspective. This is MSing, and we are all underpaid...including the schedulers. Lives are not at stake, just $5 or $10.
Laurie was disrespectful, but can't understand or admit what she did was wrong. End of story!
I know everyone tends to get a bit hot under the collar when their livelihood is threatened, but let's keep it in perspective. This is MSing, and we are all underpaid...including the schedulers. Lives are not at stake, just $5 or $10.
Laurie you are a ass. Share that with all your other schedulers.
Well different strokes for different folks. You don't have to agree with me. I never said lives were at stake nor did I say I would of threaten to kill her so I don't know where that came from.
I think the scheduler was unprofessioal and sounded threatening (I will tell everyone) and sarcastic ("mental, not physical"
.
Her follow-up email makes her sound even more petty and unprofessional. Her insinuation that she was doing a good deed by telling her colleagues so the shopper wouldn't be bothered is pure BS.
.
Her follow-up email makes her sound even more petty and unprofessional. Her insinuation that she was doing a good deed by telling her colleagues so the shopper wouldn't be bothered is pure BS.
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