Has anyone done the Hardee's Shop where you have to ask for their name?

I have avoided the Hardees shops for this reason, but they sent out an email this week and with what you are to do, but didn't mention having to ask for a name until I accepted the assignment. I took it, thinking that must no longer be a requirement since it wasn't mentioned. If any of you have done this shop, how did you go about asking the order taker for their name at the drive-thru without it being awkward?

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I wondered if they still had that requirement on the current Hardee's shops. You answered that question. There was a pretty extensive conversation on the issue not long ago. It might show up in a search. I think it is on a lot of folks' ten-foot-pole list, which is likely why they quit being up front in their emails about the requirement. That doesn't answer your question, but you answered mine.

How many legs does a dog have if you call the tail a leg?
"Four. Calling a tail a leg doesn't make it a leg."
-- Abraham Lincoln
@GinnyLynn wrote:

I wondered if they still had that requirement on the current Hardee's shops. You answered that question. There was a pretty extensive conversation on the issue not long ago. It might show up in a search. I think it is on a lot of folks' ten-foot-pole list, which is likely why they quit being up front in their emails about the requirement. That doesn't answer your question, but you answered mine.

Glad I answered your question! Lol! I figured they were doing a bait and switch, because in the email it was calling off other things that were required, but totally left that out until it was accepted. I have a feeling if I go, I'll be too scared to ask their names and will end up not getting reimbursed for this meal,so I just may cancel it.
I hear you on that. Shops that require you to behave in ways that people do not normally behave make me nervous. This company is better than that, or they should be.

How many legs does a dog have if you call the tail a leg?
"Four. Calling a tail a leg doesn't make it a leg."
-- Abraham Lincoln
I emailed the scheduler and asked her the question of: Does the order taker say their names in their greeting? As the suggestions
says to say, "what is your name again"? I can't use the word "again" if they
never say their names.
Do you have any suggestions to casually asking for their names if they don't
initially say it? If not, I don't feel that I would successfully be able to
complete this shop and may need to cancel it.

She emails back and say, "You can say, "What is your name again?" Even if he did not say it. Or you
can ask, "What is your name, I would like to compliment you."

Which wasn't very helpful. I will go ahead and try it, but I'm not going to like it and you're right people don't normally do this and I'm an awkward person as it is, so I am definitely going to be nervous. I may just say, they didn't give me their name after I asked.
Not everyone is named John or Mary. So many times you can't even understand their name even if you ask, and it puts shoppers in such an awkward position. What are we supposed to do, ask them to SPELL their names?
Lol! I know right! I don't even know why it matters that they get a name of the order taker. Oh well, I'm dreading this so will leave to do it in 2 hours and I'll let you guys know how it went. This will be the first and the last time I shop Hardees.
The compliment idea is good.

I usually go with the following.

“What’s your name? You sound like someone I used to work with at (insert restaurant name)”. When they tell you, have a good laugh and say aww it was someone else but you sound just like them.

Or even simpler, “what’s your name please”.
I haven’t touched one of these shops and I hope that those of you who are taking them are getting more than the $6 fee that is advertised. It is absurd to be required to act out of normal character (for most humans) and an insult to lose money while doing it! tongue sticking out smiley
What's your name, please? That's usually all it takes unless someone questions it. At that point you can say you look like someone I knew from school, work, church, etc.

As far as the spelling goes. I would never ask someone to spell their name. I would take my best guess. The client knows who's working. As long as you're close, you're normally fine from an MSC perspective. The only time spelling normally matters, is if they're wearing a name tag and then you have to spell it like it is on the name tag.
So I did the shop. Yes, it was $6 fee plus reimbursement. How I did it was when he said would that be all, I said "Yes, and what is your name again?" and he gave me his name and then I said Thanks, (his name)!

It was easier than I thought, but he was so nice, he made it easy for me to ask. I'm not going to do another though unless than pay a lot more than $6.

Edited 1 time(s). Last edit at 10/02/2022 11:10PM by blackgold78.
I just ask their name. Most people won't think twice about telling you. Then I just say "Thank you, XXXXX." Everyone likes to hear their name.

I don't think I've ever had anyone ask why I wanted to know.

Did you ever notice on the phone shops, there is a question, did the employee use your name at least x number of times during your conversation.
My husband asks everyone their name. He's not a mystery shopper. It's ordinary behaviour for many people.
If he is talking to someone at a call centre, satellite TV service, etc., he asks their name, where they are and probably which hockey team they cheer for. He has no idea why I sometimes find it hard to ask people their name. LOL

Sounds like you did great.

Edited 3 time(s). Last edit at 10/04/2022 03:55AM by prince.
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