I'm on the East Coast and I get emails for shops from Abby Morgan as well as both Nikki and Elise.@wrosie wrote:
. . . Nikki does the East Coast and someone else, possibly Robin, does the West.
@kathygry wrote:
To those of you who have had issues with these two schedulers, does it only happen when you need to cancel or reschedule? I have worked with both and have never had a problem, But, I have never had to ask to reschedule or cancel a shop. I'm certainly not questioning the validity of the complaints, just wondering if there is a common theme?
@ColoKate63 wrote:
@kathygry wrote:
To those of you who have had issues with these two schedulers, does it only happen when you need to cancel or reschedule? I have worked with both and have never had a problem, But, I have never had to ask to reschedule or cancel a shop. I'm certainly not questioning the validity of the complaints, just wondering if there is a common theme?
My issues with the scheduler that I referenced centered around payment. My experience was that AFTER the assignments had been submitted, graded and approved for the client, the bonuses disappeared.
I have had it explained to me that it’s pretty common for schedulers get a “bonus account” - for example, $2500 - to pay out in order to get those last difficult shops filled. If they can get those orphan locations completed without dipping deeply into the bonus money, they get to keep all or most of that account as their reward for pushing the project across the finish line.
In other words, there’s a lot of incentive for a dishonest scheduler to make bonuses disappear after the work is submitted. Keep screenshots, emails, and receipts until you get paid, folks.
@wrosie wrote:
Wouldn't this be fraud on a scheduler's part? But then who do you report it to, which, I think, is what the original poster asked.
@sil2222 wrote:
I recently had to cancel a shop because i had a scheduling conflict that I could not fix. So I sent them an email asking them to cancel the shop, but I still had 2 other shops scheduled a restaurant and a retail store. To my surprise all my other shops got cancelled. Then I got an email from the scheduler asking me for a reason why I cancelled my shops. She was requesting a written response, but I had not cancelled all my shops only 1 shop. So I decided it was best not to engage and make the problem worse. I was expecting payment for 2 retail store shops I had completed last month and on 3/20 they were labeled as paid. I did not receive any payment. I emailed them and I am still waiting to get the payment resolved. I only worked the shops they offer for fun because its never a lot of money. In fact the money I was not paid is about 30 something dollars. I always enjoyed doing the retail store , but now with these issues I cant work those anymore. Sad. I really dont understand why they cancel all the shops because you miss 1 . I think over the years Ive successfully completed a lot of shops them usually at base pay.
@patman9760 wrote:
The posts about schedulers are a bit ironic in light of a recent email received from IPSOS. I’m quite sure others received an email including the phrase: “Effective immediately, this program will solely be available on iSF. Waste no time and swiftly self-assign these highly coveted shops before it's too late! If you require travel assistance, ensure it's reasonable before submitting your direct route requests to mystery.shopping@ipsos.com.” I’ve seen more emails from the generic address and fewer from actual people over the last couple of months.
I recall a post from @ColoKate63 about a year ago stating that one day the schedulers would be replaced with computer generated scheduling (or robots…don’t remember the exact terminology but it got the point across).
Are we getting there yet, IPSOS?
@KarenSchedulesForIpsos wrote:
They are close
@French Farmer wrote:
All of this commenting about RBG inspired me to open my remote hard drive and search for shops I had performed for that so named MSC.
It was almost 10 years ago that I fired the Reality Check MSC. I had asked for a $15 additional incentive for performing a shop for an unnamed business. I was denied with the scheduler advising that I was asking more than usual.
So there it sat.
BTW, as I remember those shops, they took at least 1 hour at the business, interacting with a named employee in each department. The report itself, took another 30 minutes.
I walked away, proud of myself for firing them, never looking back at those hooligans masquerading as an MSC.
Cheers and Happy St Patrick's Day to my partner and how we shall celebrate and to those who also do - as we look out onto our fields of the deep, deep last of winter's snow.