Are the Exxon shops considered a white glove inspection?
@jazzzyjd wrote:
woo hoo!! As for the shops -- they seem a bit overwhelming at first because it seems like there is so much to remember but after you do 5 or 6 they become super easy and the most annoying thing is how long a customer will spend at the pump when you need to get a picture of it. I once had a man fill his car and then 5 different gas cans and then sit in the car for about 7 minutes and then go and buy washer fluid and put that in his car and I only needed that one last photo.
@heywave wrote:
I am still trying to get my time down on these mystery shop + reveal. I recently did one that took me 55 minutes on site. Since the internet was spotty I did the picture upload at home. It was a small gas station and they were having problems. I was 15 minutes in and was still in line to make the small item purchase.
I had two drivers leave their cars in front of the pumps, so I had to wait for them to move them. Once they got back to their cars, they took their sweet time moving, of course.
What kind of times do you average for an Exxon -- on site and reporting? I might've gotten the time down to under 45 minutes on site without their internal issues and maybe under 40 without two drivers being super slow to leave, but this still seems high compared to what others have reported in the past.
Is there a way to attach the photos to the questions, but wait on the upload later until there is a better connection?
I'm amazed that you actually remember which shop you got a 9 on, and why.@ArkLaMissshopping wrote:
I was given a 9 once because one editor said . . .
@shopnyc wrote:
I'm amazed that you actually remember which shop you got a 9 on, and why.@ArkLaMissshopping wrote:
I was given a 9 once because one editor said . . .
I suppose so, if such things matter to you. I am usually given 10s, but once in a while I see a 9 or 8 and think, "Hmm, I wonder why." After that brief moment, I don't give those ratings a second thought! Of course I care about the job I do and strive to do my best, but what matters to me is getting paid. Remembering shop ratings, or trying to find out the reasons behind them, days or weeks later? Nah. Not worth the energy to try and figure it out or to take offense with it - unless maybe it was a 6, but that's never happened to me. They can take a point or two here and there if they want, as long as they pay me on time.@ArkLaMissshopping wrote:
It's easy to remember when you get dinged for something you never thought you would.