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One Chip Retrieval Shops...$$$$$$

November 16, 2023 04:57PM
@ServiceAward wrote:

I e-mailed Tom, and within an hour both of my expense reports were updated to approved. Now, I guess I'll wait another 3 weeks for the checks.

Shouldn't be that long. They cut checks on the 5th, 15th and 25th each month.

Have synthesizers, will travel...
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November 29, 2023 10:49PM
How are the payments coming along? I have been waiting onone since 11-10. Anyone else? I would love to do more jobs if I could get reimbursed faster.
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November 29, 2023 11:57PM
I was paid for my early Oct shop last week. I then sent them a check for what I owed from my advance.
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November 30, 2023 12:16AM
They just approved mine from 10/31, so hopefully within another week they will get yours approved. Mine from early November aren't approved yet.
@ShopperGirly wrote:

How are the payments coming along? I have been waiting on one since 11-10. Anyone else? I would love to do more jobs if I could get reimbursed faster.
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November 30, 2023 12:19AM
I just got an email about mine from 10/29, but nothing so far for the one I did a week prior to that one. At least there's some movement.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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November 30, 2023 05:52AM
@ServiceAward wrote:

I'm waiting on my last check, which was cut 11/21. I hope it gets here in the next few days.
My 11/21 check arrived today.

I'm still waiting on nearly $5,000, which I will likely have to pay to the credit card before the check arrives.
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November 30, 2023 06:04PM
@ShopperGirly wrote:

How are the payments coming along?

One check is on the way. Still waiting on a fairly old one. Will have to follow up if it the status doesn't change on the website.

There are still some locations with product out there.

I was offered a really remote job requiring an all-day drive. Probably would've done it if I weren't traveling this weekend for a family celebration.

Have synthesizers, will travel...


Edited 1 time(s). Last edit at 12/05/2023 02:48PM by CoolMusic.
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November 30, 2023 08:17PM
Mine were all approved today.

Edited 1 time(s). Last edit at 12/03/2023 03:17AM by mjt9598.
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December 02, 2023 09:49PM
@ServiceAward, you make some good points.

I wonder why they do ACH for the smaller advances yet they send big checks through the mail? Looking at one of the checks in the window envelope, it just screams "CHECK" because it's on blue marbled paper and if it shifts to the right just slightly you see the letters:

THE
DER
OF

Hmm, I wonder what this could be?

Where I live mail theft is a big problem. They really need to rethink their payment process.
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December 02, 2023 11:05PM
Also, I don't understand why they can't combine expenses reports. They owed me $2k and I owed $1k because they applied an advance to the wrong set of chip shops. Seems really inefficient to everyone to send multiple checks.
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December 03, 2023 12:07AM
@ServiceAward, exactly. Here's your $200 advance via ACH... and here's your very obvious check for $2,000 or $3,000 or $5,000 one poster was waiting for.
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December 03, 2023 02:05AM
I feel bad for anybody who'll end up getting stuck paying interest on a credit card because of how long the payments are taking.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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December 03, 2023 06:46PM
Did anyone have a check dated 11/21/23 from RQA that was actually delivered? Like many, I'm waiting on a large amount of money from them and was relieved to see a check date finally listed...but concerned the check never arrived. I'm a 2 day mail journey from their offices, so should have been here a long time ago. And there seems to be no accounting department email address listed.
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December 03, 2023 08:08PM
I received a check last week.

This company has been around a long time - at least 10 or 15 years, they do other projects (possibly through another company name) but things like food taste tests and such. I used to live near their home office. I do agree with many of you that the payment processing, sending checks back, getting checks in the mail, etc. is a pain but I hope some of you will be reassured that they are legit and not likely to go out of business. I'm guessing this project was just more haphazard than expected.
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December 03, 2023 08:30PM
Companies that have been around for years go out of business every day. I get what you’re saying, but look at the track record of MSCs that have gone under and left shoppers holding the bag.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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December 04, 2023 01:51AM
@LindaS wrote:

@ServiceAward, exactly. Here's your $200 advance via ACH... and here's your very obvious check for $2,000 or $3,000 or $5,000 one poster was waiting for.

Luckily mine ($5000) is going to a Post Office Box. Fed Ex delivers there too, fortunately.

I'm OK with waiting, just not thrilled with paying the Visa with my own funds. This project pushed me over the 135,000 points that I needed for the Southwest Airlines Companion Pass.
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December 04, 2023 07:25PM
OMG. I think I've been incredibly patient with this company...until today. I've had A LOT of money change hands with them over the chip project, with few problems. For one location, I owed them a small amount (~35) due to an advance. I got a notice to pay, and then a phone call. I was told they could not deduct the amount I owed them from what they owed me (~2400) and I would need to send a check. I said that they would get their 35 after I got my 2400. I was paid and then promptly sent them a check two weeks ago, providing the necessary info they asked for on the check. I then got a second notice and a few days ago a "FINAL DEMAND" for payment. They still have not cashed the check. Yes, it's possible, though unlikely, the check was lost in the mail. More likely is that they are as backlogged in processing payments as they are in making them. When I tried to log on today to see the status I was blocked and could not access the site. Unbelievable. Good riddance.
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December 04, 2023 11:18PM
Must be a Nigerian prince on their payroll.

Edited to add: It's a Christmas miracle. I finally have a check date.

If your path dictates you walk through hell, do it as though you own the place. -unknown


Edited 1 time(s). Last edit at 12/05/2023 12:55AM by drdoggie00.
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December 07, 2023 03:53AM
Is anyone still doing the pickups or are we all just waiting on payments?
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December 07, 2023 11:05AM
@ServiceAward wrote:

@Cassiespark wrote:

Did anyone have a check dated 11/21/23 from RQA that was actually delivered?

Yes, mine that came on Friday (12/1) was dated 11/21/23, and it was for jobs the first week of October. So...two months.

I also received my check dated 11/21. I still have one batch of locations from early October that hasn't even been sent to Accounting yet. However, they did give me an advance that covered the out of pocket.

I still love this company, even though there are several things about their payment process that need revising.
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December 07, 2023 06:11PM
My rep rating just says "Meets Expectations". Should I be worried?
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December 07, 2023 07:07PM
@ShopperGirly wrote:

My rep rating just says "Meets Expectations". Should I be worried?

@ShopperGirly, no you do not need to worry. I've done a decent number of jobs for them and all of mine are "Meets" so you should be good.
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December 08, 2023 12:20AM
No, that is what they all say. The only ones I've ever received an "exceeds expectations" were consumer retrievals where I left immediately to do urgent out-of-town pickups of mice in beverages. People understandably wanted to get the dead mice out of their freezers.
@ShopperGirly wrote:

My rep rating just says "Meets Expectations". Should I be worried?
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December 08, 2023 02:03AM
@LindaS wrote:

@ShopperGirly wrote:

My rep rating just says "Meets Expectations". Should I be worried?

@ShopperGirly, no you do not need to worry. I've done a decent number of jobs for them and all of mine are "Meets" so you should be good.


Just struck me as funny. In my corporate career, "meets expectations" really meant "start looking for another job". LOL
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December 08, 2023 01:46PM
@Cassiespark wrote:

Did anyone have a check dated 11/21/23 from RQA that was actually delivered?.

Mine arrived a week later.

Currently waiting on my check cut on 12/5, and expecting it early next week.

I'm still waiting on one last expense report that was held up by errors on both ends. They failed to properly input data for one stop, and I double-entered a reimbursement amount. Got it solved quickly once it was brought to my attention. As mentioned previously, reaching support can be an issue, but when a connection is made, communication is prompt, friendly, professional, and, most importantly, effective.

This last one will be the first time I've had a credit card payment due before receiving adequate funds from the company. Luckily I've got cash flow from other areas to cover the balance.

Have synthesizers, will travel...
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