Hello, hoping someone can advise me on this

I did a shop for Jancyn last evening and input the report on Gigspot. I completed it all except downloading the receipt (very last thing to do on report) I got a swirl and "You do not have enough permissions to access this location". It is still on that screen as of now. I emailed scheduler last evening with a description of problem and pic of the screen. She came back this morning to say to submit it via Gigspot on laptop, which is what I did, and wrote back to say this. I have not heard from her in 7 hours. I do not want to input the report again. I've had glitches with this platform before, but it was always fixed and I didn't lose data.