Just saw this. Nice to see TXRH efforts are being rewarded. They invest in monitoring their service levels and making sure staff is doing what they should be doing. Meanwhile, the pasta place is lucky to do a few mystery shops each year.
I was never a big fan of the pasta place. Whenever someone has to say "unlimited breadsticks and salad" first as their description, that doesn't sound appealing to me.
One thing I notice about TXRH is that their management is actively checking ALL tables. I was just at another restaurant over the weekend and watched the manager observe from a distance. This manager could have visited tables and interacted with guests, but did not. Most casual dining places do not have active managers like TXRH. Maybe some don't want to be bothered, but I appreciate the manager stopping by to let me know he at least is faking an interest at worst.
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