for schedulers to use auto-reply when they are out of the office.
I will not name names to protect the guilty, but one of the biggest players in the biz apparently does not follow this best practice for time-sensitive issues such as mystery shops that need to be rescheduled.
Instead of an auto-reply directing me to contact someone else, I wound up wasting considerable time as multiple emails went unanswered before the shop automatically dropped off my board. Within a couple of minutes the project manager contacted me to check on the cancel and I informed them I had already gone back in and reclaimed it.
YEESH!
Have synthesizers, will travel...