1. Forums
  2. Mystery Shopping Discussion

You'd think it would be a requirement of the job...

December 23, 2025 11:25AM
for schedulers to use auto-reply when they are out of the office.

I will not name names to protect the guilty, but one of the biggest players in the biz apparently does not follow this best practice for time-sensitive issues such as mystery shops that need to be rescheduled.

Instead of an auto-reply directing me to contact someone else, I wound up wasting considerable time as multiple emails went unanswered before the shop automatically dropped off my board. Within a couple of minutes the project manager contacted me to check on the cancel and I informed them I had already gone back in and reclaimed it.

YEESH!

Have synthesizers, will travel...
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

December 23, 2025 03:33PM
I mean there are jus some companies in general where you can’t reach a single soul and sometimes it’s so frustrating.
Reply
December 25, 2025 06:53PM
Actually I'm a bitter old person of 66. I feel the younger generation, insert your own definition of it, just doesn't get it.

And I'm not just talking about mystery shops. Just every day interactions with the younger generations. Some parents taught their kids what I consider right, but too many young kids are clueless in the service industry. But that's where they usually get their first jobs.

I really find it sad

Edited 1 time(s). Last edit at 12/25/2025 07:03PM by wrosie.
Reply
December 26, 2025 02:47AM
Oh, that's wildly true. I manage teenagers and common sense is very uncommon.
Reply
December 26, 2025 03:51PM
One of the things that shocks me is the constant profanity workers use on the job in front of customers in restaurants, gas stations, etc.
@wrosie wrote:

Actually I'm a bitter old person of 66. I feel the younger generation, insert your own definition of it, just doesn't get it.

And I'm not just talking about mystery shops. Just every day interactions with the younger generations. Some parents taught their kids what I consider right, but too many young kids are clueless in the service industry. But that's where they usually get their first jobs.

I really find it sad
Reply
December 27, 2025 03:10AM
Speaking as another bitter old person, nearly as old as rosie, I agree.

The young folks, hell, even the old folks here, have never been taught what common courtesy is. They'll walk right up between your car and theirs in a parking lot and open the door as you're pulling out. They'll drive right past, with only inches to spare, behind you rather than stop to let you finish pulling out of the space.

But I have to say that "out of the office" automated replies bug me, I hate them. I'm less offended if they give me someone else to contact in their absence, and/or gives me a date that they will return and contact me.

As far as profanity goes.. I don't believe in it. Words are just words, and I'm a mechanic by trade. There are words that other folks find offensive that will fall out of my mouth, almost constantly. There are very few sentences that don't contain words that other folks get offended by when I speak. They can get over themselves. I'm old, bitter, sometimes cranky, and always in pain.
Reply
Sorry, only registered users may post in this forum.

Click here to login