We are truly masters of customer service, most of us that have been doing this for any length of time have seen the full spectrum of (CS) from very poor to excellent and beyond. We are experts and we should all pat ourselves on the back for providing this valuable service to whom ever requests it. What we do may seem measly to some, but what we do is so important to most companies that care about the customer experience. When we report our results a company can make changes and or reward and praise. Our jobs truly provide crucial data to the companies that the MSC we sub-contract for.
A relative who introduced Mystery Shopping to me said this, "I get to go out chat with people, and it makes me feel good to be able to give them a good report." I love her positive outlook. I haven't done this long, but the majority of employees I've dealt with have ranged from good to excellent. Oh, yes, there have been a couple of sad cases, but I enjoy most of the interactions. I feel kind of guilty when someone who works on commission (such as a car salesman) spends an hour or so with me and I know they won't be getting any money out of it. That's where being able to show their employer what a good job they are doing (when they are) eases my guilt. I'm finding already that I'm more aware of customer service everywhere, even when I'm not on a job! Sorry if this got a little off topic!
This bears repeating. Commissioned sales associates often have to take time to attend training and meetings. As someone who has been in sales, no amount of training classes can compare to real world experience and that experience can't be gained by things like role playing. We are offering them a training experience worth the time it takes.
Our job is also to be sure we do not take up more time than is absolutely necessary to accomplish the task at hand. We are not on shops to tour a dozen new homes or have associates demonstrate every car on the lot. A good rule to remember is "pick and stick." In other words, if the car they have is blue you just love blue cars. If the only apartment available is a one bedroom, you will make it work. Love something and give them one or more opportunities to ask for the sale. If making an objection is part of your scenario choose something possible for them to overcome. Once you have given them their opportunities it doesn't matter if they take advantage or not, be prepared to make a graceful, and assertive if necessary, exit.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.