Intellishop does have a reputation here but I wanted to give a shout out to Heather. I recently did a pizza shop and followed the guidelines to the letter - and received feedback that I'd made several errors! After a couple days of emailing with her she allowed me to submit additional photos directly to her, pushing the shop through! I hope they make clear with their editors to read the guidelines as thoroughly as we do. Getting that first correction request email was quite a shock!
This is my first time posting on this website, but I just had to throw this out there.