Yep. I once went back and forth with a scheduler trying to clarify the reimbursement for a bar shop (not integrity, but the restaurant is also shopped). She would always end up telling me the reimbursement for two guests, but I was planning to go alone. At least, when I got paid, it was the reimbursement she had told me. I guess no one switched it to a solo shop.
I would have equated it to the nearest brand I can brew at home. I like Folders and Maxwell House just fine but I really like Nabob. I don't like Starbucks. So I would use those as a spectrum. If they wanted me to describe it like a critic describing wine, they aren't going to get it.
I believe that the problem with the schedulers is that they themselves have NEVER done any form of mystery shop, They cannot answer your questions because they do not understand the job.
Most of them are hired to just schedule and many do not have knowledge of any of the guidelines required for the different shops they are offering.
Shopping Southern Georgia, Valdosta, Waycross, Quitman, Thomasville and North Central Florida I-10 & I-75.
I recently tried to do a bank and the address given was not shown. New strip malls with no address and mixed numbers, so how long do I drive around (1/2 hour), and called to be told, NO, you cannot call for address, client does not want phone calls, fine, then you do it, and I cancelled.
I’ve done one several time and in big bold highlights it says to call AT LEAST 3 days in advance but the instructions say UP TO 3 days in advance. I didn’t get a valid answer when I asked. I called when it was good for me. :-)