Stacy, CORI is easy to work with. They have live chat & you can always call them. My score recently fell from 4 to 2.3 bcause I missed 3 shops - dumb me - just missed doing them. Anyway, I'll build it back up in no time. I just went to live chat this morning, explained the situation and within a few minutes, the scheduler assigned me the shops I needed. CORI has some weird ways and rules, but overall they're easy to work with.