I did a Bank shop for Maritz and will never do another one. It was a two part shop for $12.50. (1)I called the bank and had them send me some information about getting an account. (2)I visited the branch and got information about opening an account. I was to scan the brochures I received with my report. Most of the information was duplicated (mail & branch). I scanned the pieces and attached them to my reports as instructed. (8 scans).

John from Maritz called and said they had some problems with my scans. Even though the pieces were the same they wanted them individually scanned and not the same scan used twice. He also sent me an email after our conversation confirming what he wanted. It did not make any sense but I did it and emailed them to him as he had instructed. I did this the same day I spoke with him. I got up the next morning and looked to see if my shop had been updated and it had not. I figured they just had not updated it yet. I looked again later that morning and the shop had been removed. I did not get a call, email, or anything. It was just removed. I called and never really go any kind of explanation. Has this ever happened to anyone else? First of all $12.50 for all that work is ridiculous anyway. Secondly they could have told me and not had me do all of that extra work if they were not going to use it. I feel they probably did use it and just didn't pay me.

Did you put the individual shop id # on the pieces? and scan each piece individually? Even if you get the same brochure from two branches, each has its own job id #, and should be photographed and sent individually.

(spoken voice of experience)

Maritz is not a rip off. They want what they want and they're going to get it. Sorry it didn't work out for you, but this is a very good company and they work with their shoppers. Somehow, communications broke down here. They have a lot of other work besides banks, and they're a big national company. You may want to try one of the other programs, but you'll find all of them have strict requirements. Most of them in my area are outside work and they don't pay as well as the banks for the time and effort involved. The banks are a quick shop and a quick report. Can't say the same for the other programs.

I used to do the banks, and because of a communications mishap I'm barred from doing them at all now. They were quick and easy but extremely boring for me and I wanted to take a break from the banks. I thought I had clicked "no" on all the reshop options, but some of these came up on my work list and I got in touch with the company and told them I needed a break and I didn't want to do those banks. I never thought another bit about it until I called them recently and said I'd like to have access to the available bank list again. They would still be boring, but it's summer here and they would be air conditioned. That's when I found out the message was "Sorry, Mary, but you didn't go through with some scheduled banks and we had to relist them. No, we never make an exception once you're removed. That's final. I can put you in touch with some of our other programs."

Raising H or dropping the banks if you have more banks scheduled might not work well some time in the future. I shop a lot for Maritz on several other programs, but I hate it that I screwed up the banks, whether I actually want to do them or not. Just telling you my personal screw up experience in case you might be able to pick up some helpful information from my mistakes.

Maritz is a decent company and I've had no problems working with them. I'm sure they did not use your report if you were not paid. That said, I agree that $12.50 is not enough payment given the shop requirements. I pick and choose the jobs I will accept, for Maritz and for every other company. I did Maritz's customer bank platform shops at $15 before the contract ended. The bank shops they currently have require much more work and pay less. I have never accepted those shops and I am surprised you did, feeling as you did that the money was not enough ..... I'm amazed they seem to be able to get those jobs done .... too much work for too little money. As an IC, you should not accept any job you believe does not pay enough. But I don't believe Martiz used your work and did not pay you for it.

Maritz is a great company. I highly recommend them. I have not any problems with them and if there was any it was resolved right away. They are professional and pay on the dot.

Maritz is a good company but I refuse to do that shop for so low a payment. They had called me and I told them that. I guess they don't need me as they always get people to do it at that amount. I have always wondered why people do them for so low a pay????

How do you know the shop was removed? If there is a hold and you submit the pictures you need to submit, the job just disappears from your list when they accept it.

I do lots of the gas stations. Once I had a photo hold. I submitted the correct photo. The shop remained on my list showing a hold for another day...and then disappeared when it was processed and accepted. Of course I got paid for it.

MDavisnowell Wrote:
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> they work with their shoppers.

Often, not always.

Someone from Martiz called me after I had left word and said they removed it and reassigned it. I never got an explanation. A woman had called me and asked me to send a copy of the email so she could see the pictures. I did forward the email and spoke with her to confirm that she did receive the photos. She said she did receive the photo and had turned it over to someone else. The "someone else" called and just said they did take the shop without further explanation.

I am angry that I did what was asked of me and they had obviously decided to take the shop before I did the extra work. Why didn't they just tell me rather than have me do the extra work? Is an email too much to ask? I did put the job number on all of the scans. I really don't think the extra work was even looked at.

I have had a not-so-great experience with Maritz myself and swore them off before taking the advice of other subscribers to this forum. Have you called them? I e-mailed, moaned and groaned on forums, etc., but all was resolved with a single, short phone call. They are really helpful, friendly, and easy to work with. I would try calling them directly before you write them off. They are a good company with a good reputation. Just remember (as I have had to remind myself a few times!!) everyone has great experiences with bad companies and a few bad experiences with good companies. I would rather saddle up with a good company and work through a couple of bumps than cross my fingers, throw salt over my shoulder, and pray that a bad company will actually pay me. That's just me....everyone has their own level of tolerance.

Maritz is great, but if there is a problem I would call instead of email as they don't respond to emails.

I'm one of those who have done 100s of the bank shops. Why, you ask? Because they are so dang easy! The phone call takes an minute, two max. The in branch takes 10 min 80% of the time. A few times I had waited 10-20 minutes, but rarely. There's no report to speak of and scanning takes 6 min. Do the report and hit submit, the next page all 8 uploads show up and you upload them all at one shot.

Maritz is a great company to work for. Understanding, polite, treat you like a person instead of a robot. We all have our up and down days, we should expect that from any Company Employee regardless.

I've worked with Maritz, and they are a very good company to work with. The actualy shoppoing part of the bank shops are easy to do and don't take much time at all. However, the most work comes when the materials having to be logged, scanned, and size-changed, so that is why I don't do those shops anymore. The pay for these shops is low for all of the work that needs to be done, but I still would do shops with Maritz in a heartbeat if other ones come up in my area besides the bank ones and the gas station ones.

Barbara,

I also completed one some of those shops. Maritz's client are picky so they are strict on what they want. My first shop I hade issues as well, that is why I only take one shop at first. The shop information outlined in the guidelines covers everything. My experience with the schedulers and quality editors that work at Martiz, they great. They work with you and do what they can to get the assignment done. You have to remember if they dont pay you, they have to list the assignment again. They want the job done according to the guidelines, that all they ask.

My problem is not with the fact that I didn't have exactly what they wanted. My problem is they told me what to do and I did it. I told them I would make the adjustments, and I did, the same day.I think someone just dropped the ball. When I spoke with the lady that called she asked me to send her a copy of the email I sent with the corrections. (I always keep a copy of my emails)I sent it confirmed with her that she received it. She told me she gave it to someone else and had not heard back from them. Later someone else called me and did not acknowledge that they received the revisions. It just seems to me if they told me what to do and I said I would do it. The least they could have done is contact me before taking the account and telling me why.

A habit I have is I try to work with the same person. I request their name and extention the works. Then if something like this arises I call that person and we get it worked out. Did they say they rejected it. I know these shops take a while and Maritz has it where they drop or no longer show up on your account after, I believe its 10 days. I would call back and talk the the person you was orginally talking with.

vbarbara Wrote:
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> I did a Bank shop for Maritz and will never do
> another one. It was a two part shop for $12.50.
> (1)I called the bank and had them send me some
> information about getting an account. (2)I visited
> the branch and got information about opening an
> account. I was to scan the brochures I received
> with my report. Most of the information was
> duplicated (mail & branch). I scanned the pieces
> and attached them to my reports as instructed. (8
> scans).

I perform bank shops (both ODP and Combo) for Maritz on a monthly basis and I find them quick and easy. But I must point out to the OP that the in branch visit of the Combo shop is to inquire about credit card options, not opening a new account. Maybe they have different requirements in your area but I have a feeling that is not the case since this is a national account.

Maybe that is why your report was rejected. You didn't receive the correct materials for the in branch scenario. And the other posters are correct in saying that you can't use the same materials in duplicate photos. (This is stated right in their guidelines.) Some of the materials are printed with dates on them so that would be a big mistake.

They called me for a gas station saying someone flaked. Had a bonus. I resisted and the bonus went up. I went out of my way and station was closed. No pay zero. They said I should have called first. Instructions did not require it.

Maritz is a good company that I have been with for many years. I had a problem with a weekend employee not noting the right information in my file when I needed to reschedule a shop that caused me to lose my self-assign privilege, but I kept taking shops until just the other day I found out it had been restored. This has taken almost four years to resolve even though everyone I spoke with told me they had no problem with me or my work. I would just request the assignment on the website and call to let them know they were there so I could be assigned before someone else took them.

As far as the bank shops, I had the strangest thing happen to me a couple of months ago. I called four banks on the same day and went through the senario but received NOTHING from any of them although I gave them my name and CORRECT address. I completed the in-branch shops and included the information about not receiving the information in the mail in my report. I got one email inquiry from Maritz asking me to explain what happened and what address I gave the banks. I emailed them back with the information and got paid for all of them. To this day, however, I don't know why I didn't receive the information from the banks.

So Cal... banks with different branches share info....my guess is you were "spotted"

This is a rip off. "Don't worry about the instructions, just use your crystal ball." It makes me wonder if they would have paid you anything for the phone call. Some companies expect us to do all this research for them for absolutely nothing. If they want to clean up the client's list by having phone calls made they can either pay us or pay someone in their office to make calls. There is no reason for us to volunteer our time to increase a corporation's bottom line.

CANADAMOMMY Wrote:
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> They called me for a gas station saying someone
> flaked. Had a bonus. I resisted and the bonus went
> up. I went out of my way and station was closed.
> No pay zero. They said I should have called first.
> Instructions did not require it.

>
> As far as the bank shops, I had the strangest
> thing happen to me a couple of months ago. I
> called four banks on the same day and went through
> the senario but received NOTHING from any of them
> although I gave them my name and CORRECT address.
> I completed the in-branch shops and included the
> information about not receiving the information in
> the mail in my report. I got one email inquiry
> from Maritz asking me to explain what happened and
> what address I gave the banks. I emailed them
> back with the information and got paid for all of
> them. To this day, however, I don't know why I
> didn't receive the information from the banks.

I have noticed that the last two months, the branches no longer mail out the material. It all comes from a central location, so I wonder if there was a glitch that particular date.

I went out to a location..bonused...that ended up being closed. I submitted the pictures they ask for to prove the location is closed and I got paid. Wonder if the poster did that....




LisaSTL Wrote:
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> This is a rip off. "Don't worry about the
> instructions, just use your crystal ball." It
> makes me wonder if they would have paid you
> anything for the phone call. Some companies expect
> us to do all this research for them for absolutely
> nothing. If they want to clean up the client's
> list by having phone calls made they can either
> pay us or pay someone in their office to make
> calls. There is no reason for us to volunteer our
> time to increase a corporation's bottom line.
>
>

I appreciate what you are saying, but they told her she should have called first yet the instructions did not state a phone call was to made before the visit. Maybe all that is client specific.

One client does say to call to make sure address is correct, and one doesn't. The one I had was a "don't call" that had rebranded to a "do call for address."

i think maritz appears to be a good company but i am very skeptical based on what i've read from these people. it's good for me to get a feedback from others

Johnkane - Maritz is one of the best companies to work with. You will read negative posts about most companies on this forum, and you shouldn't let that scare you off a company unless they don't pay or the job is reported to be outrageous by many shoppers. Consistent reports of "no pay" from many different shoppers is the only thing I pay much attention to.

I've messed up with companies due to my own screw ups and I'm not going to hold them responsible. Sometimes the companies are responsible, but in my case it was me and the way I handled it every time. Apply logic to everything you read. Shoppers have issues and we post them and talk about them. It's always good to know someone else's opinion, but I would recommend you don't start marking off companies because you read negative posts.

It's part of your job to read everything you can, and it's part of your job to weigh the merit of what you read.

Karen IL YES I DID submit a pic. They did not care. No pay for a closed location.
Ironically they called about six months later for the same spot. Still closed and I knew that and reminded them. They said well go anyway. I said if they are closed will you pay. Well no they say.

Maritz is a wonderful company and no one should be scared off working with them. They are slow in changing closed or inaccessible locations. The large bank client has two employee only locations (guards and gates) and the first time I was turned away and they paid me. The second time I called and told them, but they said to go anyway and turn in the report. Did that and was paid. It took them another two months before they took that employee only branch off their rotation.