Seriously MarketForce?
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Did you happen to print our your CPI?
They can't do that and if you challenged them in court they would lose.
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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Of course I printed out the CPI. Plus, I have it in Quickbooks is what I do my accounting in.
I understand completely changing the fee for the ones NOT completed. But doing it after the fact is fraud.
To add insult to injury, modifying the CPIs on the website after it was digitally signed for is willful fraud.
I'm not one to be an "OMG i hate you attorney general time!!!", but this is a clear attempt to defaud businesses and consumers.
Edited 2 time(s). Last edit at 07/13/2012 07:14PM by starblazr.
I understand completely changing the fee for the ones NOT completed. But doing it after the fact is fraud.
To add insult to injury, modifying the CPIs on the website after it was digitally signed for is willful fraud.
I'm not one to be an "OMG i hate you attorney general time!!!", but this is a clear attempt to defaud businesses and consumers.
Edited 2 time(s). Last edit at 07/13/2012 07:14PM by starblazr.
MarketForce is a $54 million dollar company.
This is clearly a breach of contract.
Your CPI *IS* a legal document.
They need to suck this one up and pay out the previously agreed upon fee.
SO GLAD I don't shop for this bunch of ex-Bain Capital jerks anymore!
Edited 1 time(s). Last edit at 07/13/2012 07:19PM by MissyH71.
This is clearly a breach of contract.
Your CPI *IS* a legal document.
They need to suck this one up and pay out the previously agreed upon fee.
SO GLAD I don't shop for this bunch of ex-Bain Capital jerks anymore!
Edited 1 time(s). Last edit at 07/13/2012 07:19PM by MissyH71.
I agree completely. I'm just stunned how they can think they can do this. The sad thing is that a little tact could have saved their rears. Maybe a "Hey, $IC, We screwed up, would you accept a reduced payment of $Y for your completed shop because we made a mistake? We're sorry for screwing up and we promise to make it up in the future and be more careful."
If they would have sent that, then they could have had a bunch of people agreeing to the new fee and then after that, reducing the fee. Perfectly legal. Two sides agreeing to it. If the person would have sent back "No, sorry, You agreed it, you must pay it", then suck it up and chalk it up to employee error. Also completely legal.
Edited 1 time(s). Last edit at 07/13/2012 07:21PM by starblazr.
If they would have sent that, then they could have had a bunch of people agreeing to the new fee and then after that, reducing the fee. Perfectly legal. Two sides agreeing to it. If the person would have sent back "No, sorry, You agreed it, you must pay it", then suck it up and chalk it up to employee error. Also completely legal.
Edited 1 time(s). Last edit at 07/13/2012 07:21PM by starblazr.
Hello Starblazr,
We are absolutely mortified by this human error that caused the wrong shopper fee to be posted on this shop and sincerely apologize for all of the confusion. Unfortunately we do make mistakes and we try to handle our mistakes as diplomatically and fairly as possible and certainly want to always ‘do the right’ thing by our shoppers. If you wouldn't mind sending an email to helpdesk@marketforce.com, as several people have already done, we would be more than happy to adjust the shopper fee on this shop accordingly. Please include your shopper ID and assignment ID.
Again, we are terribly sorry for this mistake.
Thank you!
We are absolutely mortified by this human error that caused the wrong shopper fee to be posted on this shop and sincerely apologize for all of the confusion. Unfortunately we do make mistakes and we try to handle our mistakes as diplomatically and fairly as possible and certainly want to always ‘do the right’ thing by our shoppers. If you wouldn't mind sending an email to helpdesk@marketforce.com, as several people have already done, we would be more than happy to adjust the shopper fee on this shop accordingly. Please include your shopper ID and assignment ID.
Again, we are terribly sorry for this mistake.
Thank you!
So, here's a question:
Why make the shoppers (who signed a legal, binding agreement with MarketForce) come begging for their $36 back in the first place?
Probably 90% of the shoppers with the original $40 CPI agreement won't read this forum, and won't take it through the channels suggested above.
MF prides itself on its "superior analytics" - is it THAT difficult to return those shoppers' fees to the correct amount?
Of course it isn't.
Asking the shoppers to contact YOU is incredibly cynical - you know that 90% of them won't.
Why make the shoppers (who signed a legal, binding agreement with MarketForce) come begging for their $36 back in the first place?
Probably 90% of the shoppers with the original $40 CPI agreement won't read this forum, and won't take it through the channels suggested above.
MF prides itself on its "superior analytics" - is it THAT difficult to return those shoppers' fees to the correct amount?
Of course it isn't.
Asking the shoppers to contact YOU is incredibly cynical - you know that 90% of them won't.
MFI,
Here's the issue. Those assignments were placed on the board the 4th week of June. They could not be scheduled until the first week of July. That gave MFI roughly two weeks to find and fix the error. Even after the shopping period started, it took MFI a week to find out what happened. That's just unacceptable considering you give us ICs 48-72 hours to fix our mistakes without being penalized.
One saying comes to mind... "Treat others like you would like to be treated".
ALSO, considering MFI maliciously changed my digitally signed CPI after the fact shows the level of integrity your company has. Do anything we want and we will deal with the aftermath with each individual person if they complain.
I'm sorry, that's just bad business. Like I stated earlier, ASK those who completed the work earlier to see if they will accept a lower fee. NOTIFY those who have not completed it of the error and give them the chance to cancel without penalty. REVIEW what is posted online for accuracy and most important of all, do NOT commit fraud trying to save $36.00 a shop.
Edited 1 time(s). Last edit at 07/13/2012 08:00PM by starblazr.
Here's the issue. Those assignments were placed on the board the 4th week of June. They could not be scheduled until the first week of July. That gave MFI roughly two weeks to find and fix the error. Even after the shopping period started, it took MFI a week to find out what happened. That's just unacceptable considering you give us ICs 48-72 hours to fix our mistakes without being penalized.
One saying comes to mind... "Treat others like you would like to be treated".
ALSO, considering MFI maliciously changed my digitally signed CPI after the fact shows the level of integrity your company has. Do anything we want and we will deal with the aftermath with each individual person if they complain.
I'm sorry, that's just bad business. Like I stated earlier, ASK those who completed the work earlier to see if they will accept a lower fee. NOTIFY those who have not completed it of the error and give them the chance to cancel without penalty. REVIEW what is posted online for accuracy and most important of all, do NOT commit fraud trying to save $36.00 a shop.
Edited 1 time(s). Last edit at 07/13/2012 08:00PM by starblazr.
MissyH71,
We are not asking our shoppers to beg. We value our shopper community and we need to know who still wants this adjustment. We have made adjustments for several people, but have also heard from several long-term shoppers who understand that we made a mistake and knew that was far over the normal rate for a phone shop.
Again, we apologize for this mistake and ask anyone with concerns to please reach out to helpdesk@marketforce.com.
Thank you!
We are not asking our shoppers to beg. We value our shopper community and we need to know who still wants this adjustment. We have made adjustments for several people, but have also heard from several long-term shoppers who understand that we made a mistake and knew that was far over the normal rate for a phone shop.
Again, we apologize for this mistake and ask anyone with concerns to please reach out to helpdesk@marketforce.com.
Thank you!
Wow - so MarketForce digitally altered your CPI *after* the fact?
I missed that part of the story.
Bad, very, very bad.
That's not "human error" or an "understandable typographic error" - that's FRAUD.
Just as I thought that the bottom had been reached, a new low arises (pun intended)
I missed that part of the story.
Bad, very, very bad.
That's not "human error" or an "understandable typographic error" - that's FRAUD.
Just as I thought that the bottom had been reached, a new low arises (pun intended)
Marketforce, you should take the stand and just pay everyone the $40 regardless of whether as you claim some are willing to accept a 90% cut in pay on the shop.
Shop fees vary widely and some can be very high if you need to get them done quick. So as a shopper I wouldn't think anything of the higher shop fee especially since you had weeks to figure it out. Unethical on your part. period.
and just to add...who wants to see in a week or two if you get the higher shop fee, you are magically deactivated in a week or two.
Edited 1 time(s). Last edit at 07/13/2012 08:14PM by techman01.
Shop fees vary widely and some can be very high if you need to get them done quick. So as a shopper I wouldn't think anything of the higher shop fee especially since you had weeks to figure it out. Unethical on your part. period.
and just to add...who wants to see in a week or two if you get the higher shop fee, you are magically deactivated in a week or two.
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Edited 1 time(s). Last edit at 07/13/2012 08:14PM by techman01.
MarketForceHelpDesk Wrote:
-------------------------------------------------------
> Hello Starblazr,
>
> We are absolutely mortified by this human error
> that caused the wrong shopper fee to be posted on
> this shop and sincerely apologize for all of the
> confusion. Unfortunately we do make mistakes and
> we try to handle our mistakes as diplomatically
> and fairly as possible and certainly want to
> always ‘do the right’ thing by our shoppers. If
> you wouldn't mind sending an email to
> helpdesk@marketforce.com, as several people have
> already done, we would be more than happy to
> adjust the shopper fee on this shop accordingly.
> Please include your shopper ID and assignment ID.
>
> Again, we are terribly sorry for this mistake.
>
> Thank you!
Read between the lines!
The problem is that they may give you the $36 if you ask for it then get "ELEPHANT SYNDROME" THEY WILL NEVER FORGET! Gradually they will give you less shops and shops you can not possibly do for the fee out of state in the back woods where no one goes just to make it look like they are offering you shops.
They are sore loosers. win the argument, lose the war!If they pay you the $36. the $36 is a nice going away present. If they withdrew the shops and reposted them before the shopper performed the shop they reserve the right to do so. Read their slimy paperwork.
You may have taken the time off your calendar and could have had other shops but for them stealing your time and you may have lost money. They do not care. You are a "Human Resorce." if you do not shop for them others will. It is the "Golden rule" He or she that has the gold makes the rules.
-------------------------------------------------------
> Hello Starblazr,
>
> We are absolutely mortified by this human error
> that caused the wrong shopper fee to be posted on
> this shop and sincerely apologize for all of the
> confusion. Unfortunately we do make mistakes and
> we try to handle our mistakes as diplomatically
> and fairly as possible and certainly want to
> always ‘do the right’ thing by our shoppers. If
> you wouldn't mind sending an email to
> helpdesk@marketforce.com, as several people have
> already done, we would be more than happy to
> adjust the shopper fee on this shop accordingly.
> Please include your shopper ID and assignment ID.
>
> Again, we are terribly sorry for this mistake.
>
> Thank you!
Read between the lines!
The problem is that they may give you the $36 if you ask for it then get "ELEPHANT SYNDROME" THEY WILL NEVER FORGET! Gradually they will give you less shops and shops you can not possibly do for the fee out of state in the back woods where no one goes just to make it look like they are offering you shops.
They are sore loosers. win the argument, lose the war!If they pay you the $36. the $36 is a nice going away present. If they withdrew the shops and reposted them before the shopper performed the shop they reserve the right to do so. Read their slimy paperwork.
You may have taken the time off your calendar and could have had other shops but for them stealing your time and you may have lost money. They do not care. You are a "Human Resorce." if you do not shop for them others will. It is the "Golden rule" He or she that has the gold makes the rules.
MissyH71 Wrote:
-------------------------------------------------------
> Wow - so MarketForce digitally altered your CPI
> *after* the fact?
Yep, I signed onto the site after I got the e-mail.... $40.00 turned into $4.00 for my already completed shops.
PhD: Everything in life is a risk and a gamble. Would I have brought this up if I was given the choice? Actually, I wouldn't have. I would have simply said "No, I'll take what I'm entitled to" and walked away. Let them gamble on the other hundred shoppers that might not care or are willing to forgive them.
They act like a big relentless company when they are in the right and the hammer MUST come down on the shopper because our contract says so, but when the shopper is in the right.... oh PLEASE PLEASE PLWEAAAASE forgive us!!! I'm sorry, but you are only receiving what you have given me, which is blind inflexibility.
Edited 1 time(s). Last edit at 07/13/2012 08:33PM by starblazr.
-------------------------------------------------------
> Wow - so MarketForce digitally altered your CPI
> *after* the fact?
Yep, I signed onto the site after I got the e-mail.... $40.00 turned into $4.00 for my already completed shops.
PhD: Everything in life is a risk and a gamble. Would I have brought this up if I was given the choice? Actually, I wouldn't have. I would have simply said "No, I'll take what I'm entitled to" and walked away. Let them gamble on the other hundred shoppers that might not care or are willing to forgive them.
They act like a big relentless company when they are in the right and the hammer MUST come down on the shopper because our contract says so, but when the shopper is in the right.... oh PLEASE PLEASE PLWEAAAASE forgive us!!! I'm sorry, but you are only receiving what you have given me, which is blind inflexibility.
Edited 1 time(s). Last edit at 07/13/2012 08:33PM by starblazr.
Well, the stark beauty of the Internet is that everything you write is cached.
Given the revelation about the altered-after-the-fact CPIs, I took a screen shot of THIS dialogue. Just, you know, in case MarketForceHelpDesk starts rewriting history again...
Given the revelation about the altered-after-the-fact CPIs, I took a screen shot of THIS dialogue. Just, you know, in case MarketForceHelpDesk starts rewriting history again...
Market Force,
I urge you to pay all shoppers the full amount originally contracted, and to apologize for to changing the amount after the shops were completed, without agreement from all parties involved in the contract.
In addition, I urge you to assure the members of this community that something like this will never happen in the future, and that Market Force intends to faithfully honor all of it's contracts with shoppers.
Furthermore, I urge you to pay a bonus, beyond the $40 originally contracted, to everybody who's payment was 'adjusted', as compensation for their lost time in dealing with this situation, the stress involved in suddenly facing a loss of $36, and as a show of good faith that Market Force truly intends to honor all contracts in the future.
Sincerely,
I urge you to pay all shoppers the full amount originally contracted, and to apologize for to changing the amount after the shops were completed, without agreement from all parties involved in the contract.
In addition, I urge you to assure the members of this community that something like this will never happen in the future, and that Market Force intends to faithfully honor all of it's contracts with shoppers.
Furthermore, I urge you to pay a bonus, beyond the $40 originally contracted, to everybody who's payment was 'adjusted', as compensation for their lost time in dealing with this situation, the stress involved in suddenly facing a loss of $36, and as a show of good faith that Market Force truly intends to honor all contracts in the future.
Sincerely,
Hello All,
As we cannot apologize enough for this mistake, we have altered all fees back to the original $40 amount for those of you who accepted the shop with the incorrect fee showing. If you have any questions or concerns, please reach out to helpdesk@marketforce.com.
Thank you!
As we cannot apologize enough for this mistake, we have altered all fees back to the original $40 amount for those of you who accepted the shop with the incorrect fee showing. If you have any questions or concerns, please reach out to helpdesk@marketforce.com.
Thank you!
Now my question is what are you going to do about all the shoppers who cancelled their $40 assignments because of the new fee? Are you going to reinstate them with the original fee?
I understand that you may not have those records, but if the shopper sends helpdesk the original acceptance e-mail... could it be possible?
As a confirmation, my CPI now reads correctly at the original agreed upon price.
Edited 3 time(s). Last edit at 07/13/2012 09:16PM by starblazr.
I understand that you may not have those records, but if the shopper sends helpdesk the original acceptance e-mail... could it be possible?
As a confirmation, my CPI now reads correctly at the original agreed upon price.
Edited 3 time(s). Last edit at 07/13/2012 09:16PM by starblazr.
Oh what a tangled web we weave
When first we practice to deceive.
- Sir Walter Scott (Marmion, 1808)
When first we practice to deceive.
- Sir Walter Scott (Marmion, 1808)
never underestimate the power of twitter : )
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Applause, applause for Jacob! (And techman for using "the power of twitter!) If all of those fees are automatically being adjusted back, then no shopper should feel the guillotine. Apparently the rise in social media is giving shoppers more power than previously thought
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Kudos, MF Help Desk!
This SHOULD have been your FIRST response instead of the silly, "if you really wanted the $40 fee that we posted and you agreed to, performed the service, submitted your report, and signed the CPI, THEN e-mail us and we'll work something out."
Better late than never though!
MarketForceHelpDesk Wrote:
-------------------------------------------------------
> Hello All,
>
> As we cannot apologize enough for this mistake, we
> have altered all fees back to the original $40
> amount for those of you who accepted the shop with
> the incorrect fee showing. If you have any
> questions or concerns, please reach out to
> helpdesk@marketforce.com.
>
> Thank you!
This SHOULD have been your FIRST response instead of the silly, "if you really wanted the $40 fee that we posted and you agreed to, performed the service, submitted your report, and signed the CPI, THEN e-mail us and we'll work something out."
Better late than never though!
MarketForceHelpDesk Wrote:
-------------------------------------------------------
> Hello All,
>
> As we cannot apologize enough for this mistake, we
> have altered all fees back to the original $40
> amount for those of you who accepted the shop with
> the incorrect fee showing. If you have any
> questions or concerns, please reach out to
> helpdesk@marketforce.com.
>
> Thank you!
AndrewTX
Certifiable
Certifiable
i've learned over the last 18 months, no company wants to be subjected to a public lashing on twitter.
On facebook they dont care because only your friends see it. But on twitter, if you use the right hashtags, everyone will see it and it makes for bad business for the company.
On facebook they dont care because only your friends see it. But on twitter, if you use the right hashtags, everyone will see it and it makes for bad business for the company.
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
I'm surprised it took a public lashing for Market Force to do the right thing (which they should have done originally since they were CLEARLY in the wrong).
Techman, would you care to share your Twitter name with us?
techman01 Wrote:
-------------------------------------------------------
> i've learned over the last 18 months, no company
> wants to be subjected to a public lashing on
> twitter.
>
> On facebook they dont care because only your
> friends see it. But on twitter, if you use the
> right hashtags, everyone will see it and it makes
> for bad business for the company.
techman01 Wrote:
-------------------------------------------------------
> i've learned over the last 18 months, no company
> wants to be subjected to a public lashing on
> twitter.
>
> On facebook they dont care because only your
> friends see it. But on twitter, if you use the
> right hashtags, everyone will see it and it makes
> for bad business for the company.
There is nothing surprising about that. A couple of years ago they posted some jobs at a relatively high rate for them. I was among many who signed up for these audits which required about 4-6 pictures. About a week after they started those of us who had not completed jobs were informed of changes being made. The changes resulted in 5 additional pages of paperwork and a minimum of 18 photos. All without any increase in the fee.
jrwb6e Wrote:
-------------------------------------------------------
> I'm surprised it took a public lashing for Market
> Force to do the right thing (which they should
> have done originally since they were CLEARLY in
> the wrong).
jrwb6e Wrote:
-------------------------------------------------------
> I'm surprised it took a public lashing for Market
> Force to do the right thing (which they should
> have done originally since they were CLEARLY in
> the wrong).
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
starblazr Wrote:
-------------------------------------------------------
> Now my question is what are you going to do about
> all the shoppers who cancelled their $40
> assignments because of the new fee? Are you going
> to reinstate them with the original fee?
>
> I understand that you may not have those records,
> but if the shopper sends helpdesk the original
> acceptance e-mail... could it be possible?
>
I accepted three of these jobs at $40 apiece but had not completed them yet. MF emailed me to say that they were adjusting the pay to $4, and I could either do them for $4 or cancel without penalty. I chose to cancel, as I absolutely refuse to do a phone shop for $4. I would LOVE to have my shops reinstated at the original $40. Particularly since I already printed my CPIs showing the $40 fee. Unfortunately since I already chose to cancel, I am probably out of luck (and $120).
-------------------------------------------------------
> Now my question is what are you going to do about
> all the shoppers who cancelled their $40
> assignments because of the new fee? Are you going
> to reinstate them with the original fee?
>
> I understand that you may not have those records,
> but if the shopper sends helpdesk the original
> acceptance e-mail... could it be possible?
>
I accepted three of these jobs at $40 apiece but had not completed them yet. MF emailed me to say that they were adjusting the pay to $4, and I could either do them for $4 or cancel without penalty. I chose to cancel, as I absolutely refuse to do a phone shop for $4. I would LOVE to have my shops reinstated at the original $40. Particularly since I already printed my CPIs showing the $40 fee. Unfortunately since I already chose to cancel, I am probably out of luck (and $120).
Score for the shopper community. Justice. Great teamwork!
I have never had any problems with Market Force and they will correct if there is a problem. This was a mistakes and they will let you know if there is a mistake. A shopper for over 15 years.
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