nycrocks Wrote:
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> I actually read this whole thread due to it being
> on the forum appearing as a current thread. I
> haven't been paid for a few shops where either I
> screwed up (it's so easy to forget one little
> thing!) or it just didn't work out. I only
> protested once, the MSC listened, resolved my
> concerns and I got paid, which was really nice!
> This shop also involved shopping targeted
> employees, whom, in my case, didn't show up and
> nobody bothered to verify when or if they were
> going to be working. I don't really like shopping
> targeting employees much in the first place
> because you always have to make up some vague
> story as to how you heard about them. I certainly
> would never accept a shop where I had to give as
> much personal information as this shopper was
> asked for, whether the fee was $100 or 15. No
> client is getting my phone number, address,
> birthday, AND SS number. But, knowing that caller
> IDs couldn't be hidden to make the calls did
> appear to make it very likely that the shopper
> would not have been able to continue the shop and
> call another person to get the quote needed to
> complete the shop without being outed as a mystery
> shopper, unless anyone thinks nobody in the office
> talks to each other, in which case she wouldn't
> have been paid anyway. So ... it seems to me the
> shopper was caught between a rock and a hard
> place, and I believe the client should've paid the
> money, since it was their fault the targeted
> employee couldn't give the information required.
> The client should absolutely know, when they ask
> for an employee to be specifically targeted for
> mystery shopping, that the employee knows the
> information they are asking a mystery shopper to
> get. I believe the scheduling company should've at
> LEAST gone to bat for the shopper instead of
> wimping out over a quote that couldn't be obtained
> because the client asked the shopper to target the
> wrong employee.
>
> Another post that caught my attention came from a
> scheduler saying schedulers "don't get paid
> enough" to verify targets with clients, and
> clients are often too busy with other more
> important matters to make sure a targeted employee
> actually is the right person to shop when the
> client creates a job for a mystery shopper, was
> rather disturbing. I've seen plenty of shops with
> targeted employees where everything went smoothly
> because clients conveyed the correct information
> to schedulers and the shopper. I don't think I'd
> work for BRG knowing they'd request mystery
> shoppers for a job without doing their part.
> Summit Scheduling has always been okay with me,
> although I'm not terribly fond of independent
> schedulers, only because they are working for a
> lot of MSCs and are generally not as committed as
> the schedulers who only work for one MSC.
>
> Sorry to beat an old dead horse, but it was a new,
> live horse to me!
good thoughts...thanks