Service Metrics Group?
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AustinMom Wrote:
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> Thank you for sharing your viewpoint. I like to
> see different viewpoints when considering the
> viability and reputation of a new-to-me MSC. I
> noticed you have been a member of the forum for a
> year and the only posts you have made concerned
> Freeman. Last June2012 you posted to a Freeman
> thread and again in July 2012. The same day as
> your July post, you deleted both your Freeman
> posts. It makes me curious whether you were
> providing information about Freeman's nonpayment
> in those posts. One of the posts, of course, was
> deleted the same day you posted, but the other
> stayed posted for 2 weeks and was deleted at the
> same time as the second post. Was that
> information posted and deleted before or after
> your visit with the Freeman Group? Again, thanks
> for sharing your experience with us.
AustinMom...Those two posts that you refer to, were written prior to being contacted or my visit to the Freeman Group headquarters and meeting Bill Freeman. Both of those posts were written in anger. I can't remember the specifics or when I deleted what. But in both cases, I decided that I did not want to get involved with the rants and raves of everyone who had been duped by the company. Instead, I chose to forget what everyone else was doing or saying. I merely wanted to worry about my own situation. And I figured that having those two posts on this board would do nothing to help me get the results that I was very fortunate to end up with. Who knows, maybe whoever was monitoring the boards from Freeman at that time, noticed what I had done. And maybe that is why I ended up being contacted by Bill Freeman.
To answer the person who asked me to explain Bill Freeman's explanation of what went so wrong with his company, I'll just say this (because I figure anyone who is still owed money, is probably not going to accept any explanation as anything but BS). I was told that a couple of years ago, a personal tragedy in Bill's life took him out of the picture physically and emotionally. By the time he returned to the controls, the individual left in charge had soaked the company dry and skipped town/country. Despite all possible efforts to dig out of the hole, well, everyone knows the story. So, did Will and Rob know what was going on at the time it was happening? Who cares? I'll bet 50% of us out there, have worked (as employees) for companies that are no longer in business due to financial failure. Are we bad people because we stuck around even after the rumors or trouble started?
I hope I answered the questions.
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> Thank you for sharing your viewpoint. I like to
> see different viewpoints when considering the
> viability and reputation of a new-to-me MSC. I
> noticed you have been a member of the forum for a
> year and the only posts you have made concerned
> Freeman. Last June2012 you posted to a Freeman
> thread and again in July 2012. The same day as
> your July post, you deleted both your Freeman
> posts. It makes me curious whether you were
> providing information about Freeman's nonpayment
> in those posts. One of the posts, of course, was
> deleted the same day you posted, but the other
> stayed posted for 2 weeks and was deleted at the
> same time as the second post. Was that
> information posted and deleted before or after
> your visit with the Freeman Group? Again, thanks
> for sharing your experience with us.
AustinMom...Those two posts that you refer to, were written prior to being contacted or my visit to the Freeman Group headquarters and meeting Bill Freeman. Both of those posts were written in anger. I can't remember the specifics or when I deleted what. But in both cases, I decided that I did not want to get involved with the rants and raves of everyone who had been duped by the company. Instead, I chose to forget what everyone else was doing or saying. I merely wanted to worry about my own situation. And I figured that having those two posts on this board would do nothing to help me get the results that I was very fortunate to end up with. Who knows, maybe whoever was monitoring the boards from Freeman at that time, noticed what I had done. And maybe that is why I ended up being contacted by Bill Freeman.
To answer the person who asked me to explain Bill Freeman's explanation of what went so wrong with his company, I'll just say this (because I figure anyone who is still owed money, is probably not going to accept any explanation as anything but BS). I was told that a couple of years ago, a personal tragedy in Bill's life took him out of the picture physically and emotionally. By the time he returned to the controls, the individual left in charge had soaked the company dry and skipped town/country. Despite all possible efforts to dig out of the hole, well, everyone knows the story. So, did Will and Rob know what was going on at the time it was happening? Who cares? I'll bet 50% of us out there, have worked (as employees) for companies that are no longer in business due to financial failure. Are we bad people because we stuck around even after the rumors or trouble started?
I hope I answered the questions.
Who cares? The shoppers who, unlike you, did not receive their money. They also have a right to know. Of course the average employee is not culpable in a situation like this. However, if these people were not just employees and were in fact principles of the company, then there would be culpability. While an employee cannot be held responsible, a principle should not be able to walk away and never look back.
Actually this line really fits with something else you said in your post. You deleted previous posts because you did not want to get wrapped up in other people's problems. You dealt with your issue successfully and have no reason to stand in the way of other shoppers who would like their money back. You also have no reason to insult others by referring to their complaints as "rants and raves."
Here is the real question. Why do you care what anyone does at this point?
"slibby1995 Wrote:
So, did Will and Rob know what was going on at the time it was happening? Who cares?"
Actually this line really fits with something else you said in your post. You deleted previous posts because you did not want to get wrapped up in other people's problems. You dealt with your issue successfully and have no reason to stand in the way of other shoppers who would like their money back. You also have no reason to insult others by referring to their complaints as "rants and raves."
Here is the real question. Why do you care what anyone does at this point?
"slibby1995 Wrote:
So, did Will and Rob know what was going on at the time it was happening? Who cares?"
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Lisa, I think that you are reading way too much into my post. Don't make me out to be a bad guy here. I've already stated that I do not normally participate in these discussion boards. However, a couple of the very few times that I ever did, I was one who ranted and raved. I was not insulting anybody here. I simply said that I deleted two posts because I wrote them in anger (towards Freeman Group), and then decided that it was not in my best interest to get involved in that sort of reprisal.
As for my comment about Will and Rob, I am going on the assumption that they were employees, plain and simple. One was in sales. One was in IT. I have never seen anything that would suggest that either of them were principles in the company.
You asked why I cared what anyone does at this point. Your very question just reminded me why I usually avoid writing anything on these boards. But to answer your question, I noticed the discussion about Service Metrics Group last week. I thought that I might be able to share the little bit of first-hand information that I had with those who have been affected by the fall of Freeman Group.
As for my comment about Will and Rob, I am going on the assumption that they were employees, plain and simple. One was in sales. One was in IT. I have never seen anything that would suggest that either of them were principles in the company.
You asked why I cared what anyone does at this point. Your very question just reminded me why I usually avoid writing anything on these boards. But to answer your question, I noticed the discussion about Service Metrics Group last week. I thought that I might be able to share the little bit of first-hand information that I had with those who have been affected by the fall of Freeman Group.
Sorry Jacob but in this case you are wrong. I have worked for them and their previous company name fort least 8 years and have never had a problem.
You say they have the same clients and again you are wrong. They have the same customers, and you can count them on the fingers of one hand and still have fingers left over.
Oh ya, if that is not enough they are a very honest Canadian companies.
If you still have a problem post the URL you have and I wi
ll check it and advise you.
steve
JacobJ Wrote:
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> Service Metrics Group,
>
> I am sure you understand that we are very
> skeptical of any company that was started by
> former employees of the Freeman Group. After all,
> the Freeman Group was stealing from mystery
> shoppers for over 2 years. Now, it appears the
> same people have started a new business with the
> same clients. All while the old business owes many
> people a lot of money. While the clients of
> Freeman Group may have enjoyed working with the
> team, the mystery shoppers who were conned
> certainly did not.
>
> Are you able say who has ownership in Service
> Metrics Group?
>
> If you want to protect your reputation, this is
> something that needs to be cleared up.
You say they have the same clients and again you are wrong. They have the same customers, and you can count them on the fingers of one hand and still have fingers left over.
Oh ya, if that is not enough they are a very honest Canadian companies.
If you still have a problem post the URL you have and I wi
ll check it and advise you.
steve
JacobJ Wrote:
-------------------------------------------------------
> Service Metrics Group,
>
> I am sure you understand that we are very
> skeptical of any company that was started by
> former employees of the Freeman Group. After all,
> the Freeman Group was stealing from mystery
> shoppers for over 2 years. Now, it appears the
> same people have started a new business with the
> same clients. All while the old business owes many
> people a lot of money. While the clients of
> Freeman Group may have enjoyed working with the
> team, the mystery shoppers who were conned
> certainly did not.
>
> Are you able say who has ownership in Service
> Metrics Group?
>
> If you want to protect your reputation, this is
> something that needs to be cleared up.
@Steve
I'm pretty sure you are talking about a different MSC. Yours is Canadian and has been around for a while. This one is a new, American MSC.
I'm pretty sure you are talking about a different MSC. Yours is Canadian and has been around for a while. This one is a new, American MSC.
No idea how this post ended up on this thread, I was commenting on Market Force..... Disregard.
Edited 1 time(s). Last edit at 11/20/2012 05:57AM by itsasecret.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Edited 1 time(s). Last edit at 11/20/2012 05:57AM by itsasecret.
Before I ever heard of MS, I worked for a non-MS company for about four months. I started working for this company because my old company/employer was sold and my old boss was kind enough to try to find new jobs for all his employees. (He was a very good man.) My new employer was a customer of my old employer.
When I realized my new employer was unethical toward its vendors, employees and customers, I tried to do what I could to stop some of the unethical/questionable practices, with little success. When I realized the corruption came from the owner and he was not about to change, I started looking for another job. It was not easy. It was a tough job market. This was also before whistleblower laws offered some protection for ethical employees.
As soon as I landed another job, I quit the corrupt company. I did not participate in any unethical/questionable/illegal practices my unethical boss wanted me to. As a result, the owner and his right-hand person (and possibly mistress) did everything they could to make my work life a living hell while I worked there.
My new job was in a totally different industry and I did not take any client with me. However, if I did, I would hate to be subject to some of the accusations SMG's owners are subject to in this thread.
By all means, be vigilant. Be suspicious, even.
Please also be fair.
Edited 1 time(s). Last edit at 11/20/2012 12:27AM by BusyBeeBuzzBuzzBuzz.
When I realized my new employer was unethical toward its vendors, employees and customers, I tried to do what I could to stop some of the unethical/questionable practices, with little success. When I realized the corruption came from the owner and he was not about to change, I started looking for another job. It was not easy. It was a tough job market. This was also before whistleblower laws offered some protection for ethical employees.
As soon as I landed another job, I quit the corrupt company. I did not participate in any unethical/questionable/illegal practices my unethical boss wanted me to. As a result, the owner and his right-hand person (and possibly mistress) did everything they could to make my work life a living hell while I worked there.
My new job was in a totally different industry and I did not take any client with me. However, if I did, I would hate to be subject to some of the accusations SMG's owners are subject to in this thread.
By all means, be vigilant. Be suspicious, even.
Please also be fair.
Edited 1 time(s). Last edit at 11/20/2012 12:27AM by BusyBeeBuzzBuzzBuzz.
Busy Bee's story drives home the point that I was trying to make. Kudos to you, Busy!
I can't imagine that the demise of Freeman was a shock to anyone who was working there.
I'm not discounting the possibility that some potentially horrific event took place in Bill Freeman's life, but there are a number of other factors that don't add up....and others that just don't matter in this case. If you put your business in another person's hands and they drive it into the ground, it's still your mistake and you are responsible.
If the business was potentially profitable, then why did the situation continue to worsen with Bill back at the helm? Why did employees of Freeman lie to shoppers about the pay schedule and stability of the company? Why were reimbursement funds co-mingled with operating capital?
Any employee that took part in the scheme to defraud shoppers knowing they could not possibly be paid as promised is guilty IMHO. More so if they took a paycheck while doing it.
The responsible thing to do would have been to shutter the company when less shoppers were owed money...not to continue operations until the debt grew so massive that it overtook the company and left a larger number of shoppers in debt.
This story is becoming too familiar and I've heard similar tales from many companies that have gone under, it seems. This is not just the case of another business venture that failed. It involved great amounts of deception and arrogance on the part of those continuing to operate the company while knowing the finical duress it was under. That's just plain shady.
I can't imagine that the demise of Freeman was a shock to anyone who was working there.
I'm not discounting the possibility that some potentially horrific event took place in Bill Freeman's life, but there are a number of other factors that don't add up....and others that just don't matter in this case. If you put your business in another person's hands and they drive it into the ground, it's still your mistake and you are responsible.
If the business was potentially profitable, then why did the situation continue to worsen with Bill back at the helm? Why did employees of Freeman lie to shoppers about the pay schedule and stability of the company? Why were reimbursement funds co-mingled with operating capital?
Any employee that took part in the scheme to defraud shoppers knowing they could not possibly be paid as promised is guilty IMHO. More so if they took a paycheck while doing it.
The responsible thing to do would have been to shutter the company when less shoppers were owed money...not to continue operations until the debt grew so massive that it overtook the company and left a larger number of shoppers in debt.
This story is becoming too familiar and I've heard similar tales from many companies that have gone under, it seems. This is not just the case of another business venture that failed. It involved great amounts of deception and arrogance on the part of those continuing to operate the company while knowing the finical duress it was under. That's just plain shady.
Okay so my questions is what's the pay schedule? When do you get paid?
Jumping jelly fish I'm a video shopper!
PV 500 EVO button and glasses
PV 500 EVO button and glasses
mshoulders Wrote:
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> Okay so my questions is what's the pay schedule?
> When do you get paid?
When do you get paid for the work that isn't even being offered to shoppers here? Never....
That question wil be more appropriate when they have traditional MS assignments and have completed their website, I would think. The question at hand is does anyone want to support a company that potentially sprung forth on the backs of unpaid shoppers?
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> Okay so my questions is what's the pay schedule?
> When do you get paid?
When do you get paid for the work that isn't even being offered to shoppers here? Never....
That question wil be more appropriate when they have traditional MS assignments and have completed their website, I would think. The question at hand is does anyone want to support a company that potentially sprung forth on the backs of unpaid shoppers?
I saw an email about an audit...it was gone by the time I got on the site to check it.
Karen IL Wrote:
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> I saw an email about an audit...it was gone by the
> time I got on the site to check it.
I think you are talking about a different company. These guys don't seem to have an online job board yet.....
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> I saw an email about an audit...it was gone by the
> time I got on the site to check it.
I think you are talking about a different company. These guys don't seem to have an online job board yet.....
Hmmmm.....The name of the company was Service Metrics Group. Let me find the link: Yup...it's [smg.shopmetrics.com]
Looks to me to be the same group, unless two groups have the SAME identical name! Check it out.
Looks to me to be the same group, unless two groups have the SAME identical name! Check it out.
It's not the first time two companies in different states or countries have identical names. There are also many companies with nearly identical names. The similar/identical names may be accidental or intentional.
People-----People-----Call [ ]and put the fear of GOD! into [ ]-----Also call [ ] and see if you can get a free hotel night for all this [ ] we went for
BusyBee...I would think that too, except that the email address given in the job listing had the domain name servicemetricsgroup.com, same as was posted.
Isn't SHOPMETRICS a shopping platform, like Sassie 0r Prophet, that alot of scheduling companies sign up with? Isn't Mystery Job Board their major client? I have shopmetrics as one of my reporting online site. I go thru each individual company and not the MSJB. Some their clients are Stragetic reflection, QAMS, Training Factor, MCP, Shop with Angels and a few more. Unless the MJB has folded I don't see any similarites.
Service metrics group came on board this forum shortly after the desingation of the Freeman Group. I shopped for some of the above companies but not for Freeman.
Service metrics group came on board this forum shortly after the desingation of the Freeman Group. I shopped for some of the above companies but not for Freeman.
Yes, Shopmetrics is a platform. The SMG before it stands for Service Metrics Group.
Karen IL Wrote:
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> >>>>>>>The SMG before it
> stands for Service Metrics Group.
I am not agreeing with you. SMG is also the intitals for Sentry Marketing Group. The scheduling company headed up be David A. For the past two years I have been shopping for different SHOPMETRICS clients, none have come across as being newly formed or working in the subdivison of the Freeman group.
Also STEVE BRUMMEL wrote------->>>>>Oh ya, if that is not enough they are a very honest Canadian companies.<<<<<<
I think somewhere, someone has messed up the initals and others are getting them confused.
Sometimes due to cyberspace, a name can be sent to us from outer space.
Maybe something got messed up while the computer was looking for other initals. Service Metric group pesonnel have been on the forum. Sentry Marketing Group personnel has been on the forum, and SHOPMETRIC personnel have been here. I just think cyber space is a world of wonder with many words/initals screwups. I am just saying..................
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> >>>>>>>The SMG before it
> stands for Service Metrics Group.
I am not agreeing with you. SMG is also the intitals for Sentry Marketing Group. The scheduling company headed up be David A. For the past two years I have been shopping for different SHOPMETRICS clients, none have come across as being newly formed or working in the subdivison of the Freeman group.
Also STEVE BRUMMEL wrote------->>>>>Oh ya, if that is not enough they are a very honest Canadian companies.<<<<<<
I think somewhere, someone has messed up the initals and others are getting them confused.
Sometimes due to cyberspace, a name can be sent to us from outer space.
Maybe something got messed up while the computer was looking for other initals. Service Metric group pesonnel have been on the forum. Sentry Marketing Group personnel has been on the forum, and SHOPMETRIC personnel have been here. I just think cyber space is a world of wonder with many words/initals screwups. I am just saying..................
Well, if you click the link you will notice the logo for Service Metrics Group. I stand corrected about them having a job board. There's just no link to it from their website so I missed it.
Sentry also does not use Shopmetrics.
Seems like these guys are engaging in some types of shops....
Sentry also does not use Shopmetrics.
Seems like these guys are engaging in some types of shops....
servicemetricsgroup.com <<<<<<<<this link does not show the same site as the one above. For Sentry, the initals are the same. The logo can say the service metric group but it does not appear to be affliflated with shopmetrics. It only appears to have that type sign on.
On this forum Service metrics group want us to know this about them----->>>>>>>
About me: Service Metrics Group is a Plano, Texas based company that measures experiences of customers, employees, and other stakeholders for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction tracking, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operational support staff worldwide. For more information, please visit servicemetricsgroup.com or call (972) 638-7429.
Busy BeeBuzz wrote------>>>>>It's not the first time two companies in different states or countries have identical names. There are also many companies with nearly identical names. The similar/identical names may be accidental or intentional.
I think it is confusing. service metric group is also not a "OPEN" site, shopmetrics is. so the smg can mean anything, I can get into my shopmetric sites but I can't get into service metrics. Strange but true.
On this forum Service metrics group want us to know this about them----->>>>>>>
About me: Service Metrics Group is a Plano, Texas based company that measures experiences of customers, employees, and other stakeholders for a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include mystery shopping/quality inspections, customer satisfaction tracking, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company with operational support staff worldwide. For more information, please visit servicemetricsgroup.com or call (972) 638-7429.
Busy BeeBuzz wrote------>>>>>It's not the first time two companies in different states or countries have identical names. There are also many companies with nearly identical names. The similar/identical names may be accidental or intentional.
I think it is confusing. service metric group is also not a "OPEN" site, shopmetrics is. so the smg can mean anything, I can get into my shopmetric sites but I can't get into service metrics. Strange but true.
From what I've seen so far, I think:
1. There's an established Canadian company with a good reputation. It's name is Service Metrics, not Service Metrics Group. It is not related to the American company recently started by two ex-Freeman employees. The newly formed American company has the name of Service Metrics Group.
2. Shopmetrics is a platform, just as SASSIE and Prophet are platforms. Shopmetrics is not related to Service Metrics Group other than having Service Metrics Group as a client. Just as many (too many, IMO!) MSCs have "Service" or "Secret" in their names and it is only logical (but not creative) for a company in our industry to have those words in their names, it is also logical for companies (be they MSCs or reporting platforms) to have "metrics" in their names.
3. The Shopmetrics link Karen cited was for a "Service Metrics Group." I don't know if it is the same Service Metrics Group with Freeman connections, but I would not be surprised if that turned out to be the case.
4. The Shopmetrics link Karen cited had/has nothing to do with Sentry Marketing Group. Having the same initials means nothing when "Service Metrics Group" is clearly displayed at Karen's link.
5. If the job posting (which I did not see) listed both the Shopmetrics link and the freeman-related Service Metrics Group's URL, then it's presumptive proof that we are looking at the same company.
1. There's an established Canadian company with a good reputation. It's name is Service Metrics, not Service Metrics Group. It is not related to the American company recently started by two ex-Freeman employees. The newly formed American company has the name of Service Metrics Group.
2. Shopmetrics is a platform, just as SASSIE and Prophet are platforms. Shopmetrics is not related to Service Metrics Group other than having Service Metrics Group as a client. Just as many (too many, IMO!) MSCs have "Service" or "Secret" in their names and it is only logical (but not creative) for a company in our industry to have those words in their names, it is also logical for companies (be they MSCs or reporting platforms) to have "metrics" in their names.
3. The Shopmetrics link Karen cited was for a "Service Metrics Group." I don't know if it is the same Service Metrics Group with Freeman connections, but I would not be surprised if that turned out to be the case.
4. The Shopmetrics link Karen cited had/has nothing to do with Sentry Marketing Group. Having the same initials means nothing when "Service Metrics Group" is clearly displayed at Karen's link.
5. If the job posting (which I did not see) listed both the Shopmetrics link and the freeman-related Service Metrics Group's URL, then it's presumptive proof that we are looking at the same company.
sojo, Shopmetrics is just another reporting platform like Sassie. MSJobBoard.com is to companies using Shopmetrics what Jobslinger is to companies using Sassie. It is not their client, it is just a centralized place for their jobs to be posted. Neither Shopmetrics or Sassie or their affiliated job boards is any indication of reliability and legitimacy or a lack there of.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Ok Is this not the MSC that we have been talking about on this forum? Their website is in production apparently. Did they not say that they were fully staffed with shoppers in a niche market. They have about 30 shops in my area: Emergency
contraception pharmacy shops 18-22 years. The guidelines are very spare.
I am fairly sure that it entails trying to purchase this product, checking id for age and seeing the outcome. But the guidelines do not indicate that.
Didn't MCP or someone have these shops fairly recently?
contraception pharmacy shops 18-22 years. The guidelines are very spare.
I am fairly sure that it entails trying to purchase this product, checking id for age and seeing the outcome. But the guidelines do not indicate that.
Didn't MCP or someone have these shops fairly recently?
That is the same posting that I saw which was gone before I could see it on the site. I would post the email, but I know that those can be confidential. The SMG.shopmetrics.com website and the email address posted in the same spot was @servicemetricsgroup.com. It was one post for emergency contraception purchase.
I look forward to reading feedback on the company after some of us have done the shops.
Well, that certainly qualified as a niche market! It's not exactly a high end hotel...and no loss on my part for not being willing to work wit them until I know more.
To be clearer: I do not want to trash anyone who is trying a start up biz. We need more not less. But I am curious why they stated the were full up with shoppers if they are looking for 30 just in my area. And also the thing about not disclosing the entire guidelines for the Emergency Contraception shop. Just saying.
With all due respect Mike, you're speaking as someone who RECEIVED his money owed! If we could all survive on "the benefit of the doubt" I'm sure we would. The bottom line is FreemanGroup was paid for services WE performed, now we should be paid! This is an injustice and should not be overlooked.
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