Intellishop Scoring

Anyone else no longer receiving a score after completing a shop with them? I want to know that it's not just me.

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Just did a shop on 2/5 and got my score the next day.

It's just you.

Seriously, who knows what really happens with these guys. They put the mystery in mystery shopping.

Sometimes yes...sometimes no score/no feedback.

Personally, I would consider myself lucky if on occasion I didn't receive some of their vague feedback and incomprehensible scoring.

_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl

Ever since I made a small mistake on one of their shops a couple months ago, I have never received a shop rating. I still receive feedback, just not a score. It's bizarre.

Are you doing the same type(s) of shops as you did before for them? If you feel fine about your average and last shop ratings, I suggest you not let this bother you.

I did a shop yesterday - got a "9" today and I'm annoyed.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

If the scoring and feedback from this MSC were provided in a manner that would be useful in improving future reporting performance, I could take it seriously. However, there seems to be no relevant and/or consistent basis for these ratings and comments, so hitting "delete" as quickly as possible is the best way to avoid becoming thoroughly annoyed.

Exactly.

I pay attention to my score only if it's not a "10." If it's lower than a perfect score, I read the feedback carefully to see what I did wrong or how I can improve. If the feedback doesn't contain any constructive criticism, I don't let the score bother me.

I used to get really agitated but don't get all worked up anymore now that I realize I can't take Intellishop's scores too seriously.

Usually from this company I get 9s and 10s, with the occasional 8. When I do get less than 10, the notes are always like this:

"Thank you for your review. Based upon your feedback you have received a score of 9, losing a point for minor spelling and grammar errors. Have a nice day."

That isn't helpful. It doesn't NOTHING to motivate me or help me improve. Tell me what I'm doing wrong and I'll work to fix it in the future. And I swear I've turned in nearly identical shops and gotten different scores from different editors.

They frustrate me.

To me, that's helpful feedback. I save copies of my reports. When I see that kind of feedback, I go back to my copy and proofread it carefully. If I do find errors, I am grateful for the feedback and will be extra careful in the future. If I repeatedly get the same feedback and can't find anything wrong with my reports, then it is more difficult.

IMO, it is not an editor's job to point out the specific errors in my reports, explain why they were errors, or teach me how to correct those errors. An editor does not get paid to do those things. If an editor takes the time and effort to do those things, that is going above and beyond the scope of the editor's duties.

I've done mostly the same type of shops. None of them received a rating, which doesn't bother me because I can maintain my average rating and not have to worry about the inconsistent editors.

I never pay attention to my scores, not since about the first month I shopped. Occasionally when I go to my board I notice the "last shop rating" but I ignore it. I don't think I've ever had below a 9 on any Sassie shop and I don't stress about just WHICH typo slipped past me. They're not paying me enough to proofread as if it was going to be published and a lot of "grammar errors" are a matter of opinion and local custom.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

I got a "1' and wasn't paid. Oh well. supposed to shop after 3 pm and erroneously input 10 AM. I corrected the error when I was emailed for clarification but to Noah Vale. I don't know him. Still getting their shops, need my oil changed again.

sportsed1 Wrote:
-------------------------------------------------------
> Tell me what I'm doing
> wrong and I'll work to fix it in the future. And I
> swear I've turned in nearly identical shops and
> gotten different scores from different editors.
> They frustrate me.

Same here. I even tested my theory out on two assignments that I reported almost identically. The scores and feedback were completely different. It's a joke.

Editors are mostly independent and I am sure that the mscs that they edit for do not override their decisions. It is subjective.

BusyBeeBuzzBuzzBuzz Wrote:
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> If the feedback doesn't
> contain any constructive criticism, I don't let
> the score bother me.
> I used to get really agitated but don't get all
> worked up anymore now that I realize I can't take
> Intellishop's scores too seriously.

I think the problem is that IntelliShop takes itself too seriously. It advertises itself as holding its shoppers to higher quality standards than other MSCs, but there is no evidence that they are doing anything to improve future reporting performance. Numbers and comments are thrown out in a seemingly random and meaningless manner to supposedly provide feedback. Sorry, but that kind of practice does not make an MSC superior to others.

That IS a problem. I just take that as a separate issue.

I suspect bias is also an issue. Some editors would look at a shopper's ratings and try to conform, either intentionally or subconsciously. So, if a shopper got a less-than-perfect score (deserved or not), the same editor and other editors may feel more comfortable giving other less-than-perfect scores. Then, it can get worse and worse.

One of the reasons some MSCs don't let their shoppers see ratings is they don't want to deal with shoppers challenging ratings or asking for tips for improvement. =(

BusyBeeBuzzBuzzBuzz Wrote:
-------------------------------------------------------
> I suspect bias is also an issue. Some editors
> would look at a shopper's ratings and try to
> conform, either intentionally or subconsciously.
> So, if a shopper got a less-than-perfect score
> (deserved or not), the same editor and other
> editors may feel more comfortable giving other
> less-than-perfect scores. Then, it can get worse
> and worse.

Interesting point, Buzz. And very plausible. People do have an overwhelming tendency to conform to the crowd, whether they are aware of it or not. I hadn't considered this aspect before. Unfortunately, this probably is much more prevalent than we realize.

OP- I had the same thing happen to me. 2 shops with no score and no comments. The next shop after that I had a score and a comment. Must be an editor I did not have before. I think that every editor has their own style and this one prefers not to score. Perhaps it is easier or quicker for them to do their job when they have a lot of other reports to read.

wonderbread, I don't think it's any particular editor. I've done 15 different shops under four different clients and none of my shops were given a score. But oh well, as long as I'm being paid, I'm not going to worry about it any longer.

Very curious.

I've done more than 50 shops for Intellishop (for a wide variety of clients) and every one has been scored.

shopgal Wrote:
-------------------------------------------------------
> If the scoring and feedback from this MSC were
> provided in a manner that would be useful in
> improving future reporting performance, I could
> take it seriously. However, there seems to be no
> relevant and/or consistent basis for these ratings
> and comments, so hitting "delete" as quickly as
> possible is the best way to avoid becoming
> thoroughly annoyed.

I totally agree! I am beginning to believe the editors/evaluators are useless to the scoring process. 2 exact reports (I was testing to see if they really do pay attention to the reports) and two vast different scoring and comments! I guess there are no guidelines.

BusyBeeBuzzBuzzBuzz Wrote:
-------------------------------------------------------
> IMO, it is not an editor's job to point out the
> specific errors in my reports, explain why they
> were errors, or teach me how to correct those
> errors. An editor does not get paid to do those
> things. If an editor takes the time and effort to
> do those things, that is going above and beyond
> the scope of the editor's duties.

I very much respect the time and efforts of the editors who work so hard to make our reports shine, and agree that it might not be fair to ask them to spend even more time working on said reports. However, I do think it would be helpful to be able to see the revised versions of the reports. That would provide the shopper the opportunity to compare the original and revised versions, allowing us to learn from our mistakes without requiring additional commentary from the editor.

I would be grateful for that opportunity to improve as a writer, while hopefully making the editors' jobs easier.

Excellent idea and easily accomplished. Do MSCs have a problem with us seeing our reports post-edit?

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

Omgee's idea makes too much sense to probably ever happen. But if an MSC was serious about setting itself above the competition with standout reports, it's an idea that would work.

Finalized reports are posted for review for assignments with The Brandt Group. I appreciate the fact that they allow shoppers to see their reports after being edited. Not sure if other companies do.

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