I have worked for NSS for the past 4 years or so and have completed at least 3 or 4 shops( not many shops near me, but I justmoved and theer are TONS near me now). I completed a [client edited out for ICA violation] competitor shop on Thursday and was looking at the site this weekend and saw the same shop posted again for this month. I search around to find out anything about the shop I submitted and all I see is the word " deleted". I have been a mystery shopper for about 10 different companies for 6 years and I have NEVER EVER heard of this!!! I have never not been contacted by email or by phone to fix or change spomething wrong with a shop and I have never had a report deleted or rejected. I am apalled by this and have sent emails to a few people about this to find out why it was not accepted. I have read posts on other boards and have seen this has happened to others? Why is their customer service so horrible? Why would you treat shoppers like this?

I had this happen with Sinclair, during the time of a large storm in the northeast. Although I completed and submitted the shop two days after the storm and the malls had been open for both days, our particular area only lost power for eight hours, and life was back to "normal", the client wanted a re-shop. I should mention that the shop was originally scheduled for the day of the storm.

I got the idea from my scheduler that the client wanted all their locations re-shopped due to the storm, though it could have been a challenge because there were several negatives in my report.

Though the report was deleted, I got paid for the shop.

Was your shop at about the same time as the "Blizzard of 2013" or some other natural "catastrophe" ?

I did quite a few shops for them and never had an issue getting paid or having shops deleted. However, they dropped me cold. They said that I had been identified as a shopper. I was "dumped/fired" 2 days after giving a negative review of one of the PAP shops. After that, they called me and wanted me to sign back up under my daughter's name. I thought that was pretty shady so I decided not work for them at all any more.

No not during a storm. And no notification from them!

First let me say that I love the schedulers. They tried, as best they could, to walk me through software problems that turned a $10 shop into a 90 minute reporting nightmare. Had to take the quiz 4 times in order to log in, false error messages all over the place so that I could not submit the assignment and POV only in JPEG.

GAShopper Wrote:
-------------------------------------------------------
> I did quite a few shops for them and never had an
> issue getting paid or having shops deleted.
> However, they dropped me cold. They said that I
> had been identified as a shopper. I was
> "dumped/fired" 2 days after giving a negative
> review of one of the PAP shops. After that, they
> called me and wanted me to sign back up under my
> daughter's name. I thought that was pretty shady
> so I decided not work for them at all any more.

UGH talk about an "iffy" company.......I haven't shopped for them in quite a while. And it's "OK" to lie on your sign up but be truthful with your shops????

Edited 1 time(s). Last edit at 02/19/2013 01:00PM by nanabelle.

I get paid, but (for now), they lost their large retail and only pay 10.00 for the rest....very low for the size of the report.
The Schedulers are the best, as is the owner.....hoping they rise to the top!!

The shopper’s assignment that is in question was not preformed in accordance with the mystery shopping guidelines. The shoppers assigned competitor shop is instructed to be completed as a Delivery only. The shopper didn’t follow the guidelines set forth and completed the assignment as a Carry Out, so unfortunately the report was deleted. The shopper has been in email communication with our help desk regarding the shop.

We at National Shopping Service strive to provide the best possible customer service to shoppers and clients. We would like to resolve any concerns that dkushner may have with this shop. We will have a representative contact them soon to clarify any other concerns or questions that they may have at this time.

GAShopper - When our client identifies a shopper we must prevent them from doing future shops as the client is aware of whom the shopper is now and voids the shopper’s anonymity. Shoppers can be identified in many different ways and many times it is not intentional by the shopper. There most likely could have been something in the report with detailed information on a specific situation that could have triggered a memory from the store or the employee that could have led to the client discovering a shopper. It is in no way intended to be a negative reflection on the shopper.

I have always had a positive relationship with NSS. The reason the shop gets posted again may be because they do multiple shops at the same store. It may not have anything to do with you. I love working with them.

I have had shops that I get less money. I've found that the company I do the most work with will try to help you, it didn't feel like that at the time but they have given me second and third chances. I'd like to stay with them.

NSS has a hold button when they need something else from you. They don't email or call. I always check a few days
later to see if I'm clear, if not, I call to find out the problem. I had to cancel two shops recently, and they were great.
I felt bad, they should have be upset, but since I have a good record, they were nice about it. I can't think of a nicer Co.
or schedulers, so, I guess everyone has their own preferences. I do think many times new shoppers for an MSC don't
understand the way their run and misunderstand what they want.

I have only completed a handful of assignments for this company, and I agree with the comment about the base pay being far too low for the length of time required for the visit plus the report. However, I have only ever accepted assignments via phone call from one of their schedulers, and they have always bonused them for me. I also agree with the positive comment about their schedulers - they are friendly, professional, and trustworthy. So far, so good for me.

NSS and I have a long history. They are a wonderful company. You can get a live person to handle any issue during business hours. I would always recommend them

I felt awful when I totally forgot one of my carry out competitor pizza shop because I was distracted with an unexpected visitor last Sunday. I like this company I hope I won't get penalized for this.

ntony9...you'll be o.k., just try and re-do it. They are very understanding.

I have done many NSS shops and yes, I have had some issues like: I went to do a shop and the place was closed. I didn't have my camera to take pictures. Had I took pictures, I would have been paid.
I once had a check issue. However, it was the way paypal did the entry that made it confusing to me. That turned out ok.

NSS is one of my best companies.

So, my opinion is very positive for NSS.

I also like NSS very much. Any time I had a question during normal business hours I was either able to get someone on the phone or leave a message and received a quick call back.

NSS is definitely back, paying what they once did. Have been doing their shops monthly and they are on my top three list.
I have not experienced deleted shops, but I guess the client can do that for their own reasons. These problems within the
MSC and client are not for shoppers to know, so we get paranoid....don't take it personally, it's a business decision.

I dislike this company a lot.. They had technical issues when I performed perfume shops for them. I spent over an hour typing up amazing responses to their 70+ question survey and then I hit submit and it was all lost. Never got paid for the shop. Never again. Great though to those of you who have had good experiences. I'll respectfully continue to put their job offers in my junk mail.