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Dee,
I didn't make this public, AustinMom did when she elected to post information about our company that was not true. For example, her comments that our the reimbursement for our steakhouse shop is insufficient to cover the expenses.
You seemed to jump all over Kris for the timing of her post which convey a good experience with us, but I don't see you questioning AustinMom or Mommyto6 about their unsubstantiated attack on my company's integrity.
A shopper does not have the right to come into a public forum like this one, disparage a company by spreading lies and remain anonymous. I don't get how you can defend that type of action. I'm sorry that you feel your experience with our company here was "negative". We didn't start this thread, but you damned right that we are going to jump in and be heard when lies are being told.
You don't seem to have a problem calling me out for my comments, so I'll ask again, where is the accountability for AustinMom, Mommyto6 and barbage? There's a double standard at work here that makes this forum less than credible.
Over the last six months, we invested a great deal of time and money to launch many shopper centered improvements to our website, shopper preparation process, shopper support and information sharing. We work very hard to be fair and do the right thing. It's no fun to reject a shop, but it becomes even hard when the shopper won't accept responsiblity, freaks out, becomes accusatory or even threatening. I don't think you have a realisitc idea of what we deal with everyday. You are a good shopper, Dee. The problem is that AustinMom, Mommyto6 and barbage are not good shoppers and that your unwillingness to call them out in this forum can be interpreted as agreement or support. Say what you want about the other major shopper forum, but at least irresonsible shoppers get held accountable there.
dee shops Wrote:
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> Dave,
> I have to disagree with you on your post. I do
> not know the reasons why someone posted what they
> did, or why your company rejected shops, other
> than what you state and the other posters retort.
> I never do. Including the few instances when mine
> have been rejected-I rarely know more than the two
> lines of standard feedback a company gives my
> reports, good or bad. I do understand that flakes
> hurt BOTH me and you, and that the entire MS
> industry is perched upon a precipice it might not
> have balanced upon before the economic crises we
> see now. As a person who served in high tech and
> biotech as an HR director in the Silicon Valley
> before returning to school for my MFA, I also
> understand the cost of doing business, and the
> cost of lost business opportunities that can not
> be regained, like a shopper canceling too close to
> the due date, or someone lying on a report.
>
> I want to repeat, my own experience shopping for
> your firm was positive.
>
> My experience here was negative, as I saw what
> should have been private between an MSC and a
> shopper turn into what amounted to public warfare.
> And when posts were deleted, only the ones that
> shoppers complained about were, not all were.
>
> It is not our job as shoppers to police what
> others post. They post what they will. It is our
> job as shoppers to do what companies request of us
> within the timelines asked, and as well as is
> humanly possible. I try my best to do this, and
> sometimes, I fail. As a more experienced shopper,
> with limited time on my hands as a FT college
> prof, I some days give advice, some days sit back
> and listen, and some days kick up some dirt (when
> I personally think it is warranted.) It is all of
> my own volition, all for my own reasons.
>
> I have not asked for respect here, nor demanded
> it. I am not going to try and guess what newb is
> accurate and what newb is not. I ignore newbs
> until they have a track record. If you feel that
> your firm has been unfairly racked over the coals,
> you are warranted in defending your firm. It does
> mean your firm should make private info, such as
> shoppers names, public, nor try and out them for
> their faults. You are incorrect if you think that
> even newbs cannot discern malice on the part of
> some posters.
>
> I wish you only the best, and I enjoyed the shop
> or two I did for your firm. I hope you get more
> in my area.
>
> However, I hope you realize that shoppers are
> individuals, with free will and thought, and do
> not blindly believe a stray thought or two posted
> somewhere, positive or negative.