As itsasecret said, one is a shop rating while the other is your auditor rating. The auditor rating is not some average of your individual shop scores or mine would be about 150. From all appearances the auditor rating is simply based on the number of successfully completed shops versus invalidated or cancelled shops. I think it based more on reliability.

The shop rating will not be more than 5, because 5 is the top rating. It takes a while to reach 5, but you will not pass 5. I have been getting 5 on my shops for years and my rating is 5.

Nobody knows what math they are using to adjust the shopper rating. I can't figure out what math you're using either. The "5" you get on your report has nothing to do with the "5" the shopper ratings appear to be heading toward. Why do you think you should gain a half point (from 4.8 to 5.3) for doing one more shop?

Go fry your fish and don't lose any sleep over it.

Hi Guys!
Just wan to throw an example out. It seems if we start off with a 3, we need to add that as an averaged number. For example, if you completed 5 shops, and received a 5 on each, you are actually averaging 6 shops, due to the start off "shop"
3+5+5+5+5+5=28
28/6=4.66
The number will never be greater than 5, but will eventually be so close, that it will be called a 5 (or if they only average the last 100 shops, the 3 will have fallen out of the average formula).
I think this might explain the confusion.
JR

You start at 3, and with each shop, if you get a 5, it climbs. 3 plus 5 /2 = 4. It takes a while, but getting to 5 is easy.

My overall score is 4.4 and has been for awhile due to some shops not being accept as I was turned in for interfering with customer when all I did was ask if they minded me taking a picture with them not in it at a gas station. This was a reveal shop. Under a four rating you can assign 5 shops, under 4.5 you can self assign up to 10 shops. When I had a 5 pt rating, I could self-assign up to 18 shops.

I am at 4.2 with 2600 shops done. Not a typo...twenty six hundred. Rescheduling for any reason seems to be the downfall. I have never flaked on a job. Also, the errors that come back stating "We did not receive of photo of pump #xxx". They ding you for stuff like that. Maybe not an actual ding, but it counts somehow.

itsasecret Wrote:
-------------------------------------------------------
> Nobody knows what math they are using to adjust
> the shopper rating. I can't figure out what math
> you're using either. The "5" you get on your
> report has nothing to do with the "5" the shopper
> ratings appear to be heading toward. Why do you
> think you should gain a half point (from 4.8 to
> 5.3) for doing one more shop?
>
> Go fry your fish and don't lose any sleep over it.
>

Holy Moses! What's going on here, it'sasecret?

As somebody said, if we start at 3, then having done 8 at 5, I came up with 5.3. I am not thinking that
I should get it but just quickly doing a very simple grade school math. Not aiming to reach 5 soon since there is not that many shops CORI offers in my neck of the woods with acceptable pay. Just joining in the conversation, if you don't mind.

I did not read your explanation before. I just understood it from Lisa that the auditor's ratings are different from shop rating after I have posted. Why should I lose sleep over it just because my advanced math in graduate school is no help at all with CORI?

You can't do the equation if you don't know what the variables are.

I was referring (with smilie inserted, in case you missed that) to the comment about having bigger fish to fry that was made twice. I was making a joke. Not trying to insult you. Agreeing with you that this is not something to get upset about.

What you are missing is that the grade of 5 for the shops is not factored into the math for the grade for the SHOPPER. What math are you using to take 8 shops at 5 and combine them somehow with the 3 to arrive at 5.3? I don't have an advanced degree in math but I do understand basic math and algebra and I do not see the relationship. 5.3 is 2.3 bigger than 3. What figure, divided by 8 shops, would yield a change of 2.3?

There is 2.0 between 3 and 5. If that means 20 perfect 5 shops, then it would seem our grade would go up .1 for a successful shop and maybe lose a .1 for an imperfect shop and maybe lose more for a flake. But I'm at 4.7 and have only done five shops. So I know that's not it. I'm at 4.7 after 5 shops, you're at 4.8 after 7 shops. janalou is at 4.2 after 2600. Doesn't compute, unless there are other factors such as a "difficulty" factor that only they know. And I had to do one over because I lost or never got a receipt.

Bottom line, it's their formula and we'll probably never figure it out. As long as I can get jobs I don't care.

I also at 4.2 and know the reason why. Back when a lot of scheduling was actually done by the schedulers, there were several instances where we were changing dates on the fly and the wrong date was entered on their end. A few of them resulted in the shop being automatically dropped from my queue which cause a drop of either 1.0 or .5. For most of them I sent an e-mail and it was corrected. One was missed and since my rating was still over 4 I never bothered. Eventually the number will rise, but there is some type of average and having performed such a high number of shops means it might take years. The rating does not bother me because it has had no effect on my relationships with schedulers and being able to get whatever jobs I want. It is one of those cases where trying to correct it would be more effort than it is worth.

I am using Windows 7 and Explorer 8. I also clicked on the compatibility icon. I can sign on and submit with this combination.

Ok, one last response. As I said I did not factor in that the auditor's score is different from the shop rating, when I did a grade school calculation
[3+(5x8)]/8=5.37. For a while there I thought I was in the midst of the MSPA certification argument thread.
Good luck!

delete

Edited 1 time(s). Last edit at 04/07/2013 05:34AM by rainy.

That would be 43 divided by 9. You have nine scores - one given score of three and eight earned scores of five. Disregarding the first number as a score and adding it in as a number only is resulting in 43 divided by 8. If you divide 43 by 9, you get a calculated score of less than 5, or 4.77. I do not believe there is a secret formula. I believe they divide the aggregate total points for all shops, including the first given score, by a number equal to one plus all shops performed. Higher math skills will not work on sophisticated calculations of this nature. This kind of problem can only be figured out by those of us who attended Iamtelling U.

risinghorizon Wrote:
-------------------------------------------------------
> Ok, one last response. As I said I did not factor
> in that the auditor's score is different from the
> shop rating, when I did a grade school calculation
>
> [3+(5x8)]/8=5.37. For a while there I thought I
> was in the midst of the MSPA certification
> argument thread.
> Good luck!


Ah, now I see. I would probably have divided by nine in that case. But did that formula work with 7 shops to get you to the 4.8 you already have? 3 + 35 = 38, 38/7= nope. That's 5.4 not 4.8. That's why I couldn't wrap my brain around your math. I was comparing the result at 7 shops with your projected result with 8 shops. We could probably run a regression analysis and crack their code but sadly, I no longer remember how. I'm surprised I even remember the term "regression analysis." I vaguely remember having to do them in a prior life for work but I don't remember why.

I'm actually quite good at math, but you guys have given me a headache this morning

I got 4.8 as a total rating for about a year and then i had a shop that card readers were down inside store and at pumps. i emailed schedulers on a friday and help desk explaining i would have to use cash inside to purchase gas and asking them to please advise. I was answered on Monday morning and someone else had taken the shop but the worse part was they lowered my rating to 4.3. I did what I was supposed to do and still got kicked for it and when I emailed thescheduler about it I never received an answer.

Your rating was lowered because the shop was automatically dropped by the computer system. A phone call would have cleared it up. In fact, if I had been on-site during hours they work, I would have called them for the initial problem rather than rely on e-mail. In addition to normal business hours Monday through Friday, there is usually someone available at least part of the day on Saturdays.

Thank you for answering my post, who can I call? I usually try to email as i know you guys are going crazy with phone calls, so i have only called once in 2 years and realy do not make a habit of being a pain. Thanks! Let me know a number and I will call right now and I did notice I could reach someone till noon on Saturdays but I work a nite job and did not leave work until 1pm that saturday.

Their number is 419-422-3196.

I agree about not wanting to call incessantly. To me being on-site with a problem is certainly a legitimate excuse. It is better for them as well as us if the problem is addressed and the shop is completed on time. Something I really like is that most of their schedulers have worked on all of the various projects so if one isn't available another can always help.

Thanks so much, I guess this kind of prompt attention is why this makes CRI the top company I work for. I have to admit I make take my rating a little too seriously but I also take my job very seriously as I feel I should. Thanks again for the info!

Khealy -
I save all the numbers from all the calls I get from MSCs just so I can get a live person in case of emergency, and what you faced definitely would have warranted.
If they already reassigned the shop, I don't think you'll get the shop back, but you can ask what to do in the future to be sure it doesn't happen again (both the card readers down and how to contact help from the field when you're stuck.) You can also ask for the correction on your rating if that is a matter of integrity for you.

This has been suggested by at least one other person on at least one other thread. It would be such a simple thing to include an emergency phone number right on our paperwork, and it would save a lot of heartache for shoppers, potential missed deadlines for the MSC, and even $$ for MSCs who put dropped shops back on the board at a higher price. I only have two MSCs that include such a phone number. Why wouldn't they all?

IE 10 only works for CORI reports IF you are using Windows 8. If you have another operating system, such as Windows 7, and have upgraded your Internet Explorer to IE 10, then you can't complete their reports. You can submit the receipts, but you will receive Java scripting errors when trying to complete the reports.
Apparently, the CORI tech people haven't figured this out yet,and they do not know how to fix it. The schedulers are dumbified at the existence of the problem. Eventually CORI will have to wake up and bring their reporting system into the modern world...

I had a similar problem with Aboutface. I needed two proofs of visit. one was a picture and the other was a printout; and of course the guidelines said no exceptions. The place I shopped couldn't give me the printout. Aboutface provides a shopper ambassador number in their guidelines. I called and explained the situation. I was then connected to a scheduler who told me how to proceed. In situations like this always call. Do not rely on email.

I think it takes close to 50 shops all 5's before your rating becomes a 5. You might search for this, as it has come up before.