Another Intelli-shop rant...

Did an assignment for them recently. Received a 9 out of 10. The only comments I received were:

"Your report has been finalized. Thank you for submitting it with all the required information. It was well written with good supporting comments. Keep up the nice work!"

So why the heck did I get a 9 instead of a 10? I'm convinced these editors are worried about job security or something and refuse to give 10s.

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jpgilham Wrote:
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> I don't stress about ratings. So long as it's
> high enough to keep shopping, I'm happy!


True, but if you received a 90% on a test at school instead of 100% and there were no errors marked, wouldn't you wonder?
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Nope phoebe your wrong
Your ratings at intelli shop are not known at any other msc and has no effect on your ability to do shops at other msc.
If you don't like the way they rate don't do shops for them
That simple
Even if you got an explanation about why your score was lowered, it would not be clear and easily understood.....I've found Intelli's feedback comments worse than none at all.....
I totally understand your frustration. The feedback sounds like it should be a 10.

But don't stress about ratings. They're overly subjective and not worth worrying about.

---
Shopping away in Ontario, Canada!
Those ratings make me crazy.

My last shop for them, I wrote my little brains out, deliberately trying to get a 10, because I had gotten 9s on similar shops the last three times. I quite honestly spent hours on the report. They gave me an 8.
Phoebe70 Wrote:
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> Did an assignment for them recently. Received a 9
> out of 10. The only comments I received were:
>
> "Your report has been finalized. Thank you for
> submitting it with all the required information.
> It was well written with good supporting comments.
> Keep up the nice work!"
>
> So why the heck did I get a 9 instead of a 10?
> I'm convinced these editors are worried about job
> security or something and refuse to give 10s.

I got the exact same wording. Same score. Auto stamp?
I stopped shopping for them when I became convinced they wanted aspiring novelists as their shoppers. Well that and the coffee grounds shop.
I just have to echo what other people have said: don't worry about the ratings. I have had the exact same feelings as you. You can wonder why you got a 9 instead of a 10, but at the end of the day it doesn't matter. A 9 will continue making you eligible for any shops that they have. Since so many shoppers have the same complaint as you do about the ratings realize a 9 is not a reflection on you.
Ok, I've had the same kind of frustrations with them and I have received the same rating as yours. The
Board has told me time and again, nothing to worry about. Now that I stopped worrying, I received 10s.
I did not do the reports any differently but there you are. Rating is subjective.
Self-removed to avoid wanting to visit this thread and its vitriolic turn.

Edited 2 time(s). Last edit at 04/06/2013 12:37PM by elcarev68.
notmyname Wrote:
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> Nope phoebe your wrong
> Your ratings at intelli shop are not known at any
> other msc and has no effect on your ability to do
> shops at other msc.
> If you don't like the way they rate don't do shops
> for them
> That simple

No, NotMyName. It is not Phoebe who is wrong.

Just as in many other aspects of life, there are things that each of us does not like in the mystery shopping world. Not everything is 100% glittery unicorns and rainbows. If we all held out for that standard, none of us would be mystery shopping.

So to suggest that it is "simple" to walk away from opportunities that are of financial benefit to a shopper and/or their families is dismissive of the topic at hand and those involved in that discussion. Everyone has the right to express their frustration with MSCs such as IntelliShop that employ such ineffective meaningless dispiriting practices that do absolutely nothing to ensure improved future performance.

_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
Warning: This User Has Been Banned or Is No Longer Active
Shopgal wrote

"Everyone has the right to express their frustration with MSCs such as IntelliShop that employ such ineffective meaningless dispiriting practices that do absolutely nothing to ensure improved future performance."

Sorry YOU ARE WRONG.
100% WRONG

YoU are NOT obligated or required to shop for this MSC.
They are not obligated to offer you shops or certain scores.
If you don't like the way they score
CHOOSE NOT TO SHOP FOR THEM

it is THAT SIMPLE!

A right to express frustration over a score??
CHILDISH!!
And a waste of time that HELPS NO ONE

Here are the only aspects that matter
1) WILL I BE PAID FOR THE SHOP!
2) WILL I BE PAID FOR THE SHOp!
3) WILL I BE PAID FOR THE SHOP

If you want more than that YOU ARE IN THE WRONG LINE OF WORK!

If they are sending the report back to you and asking for endless non senseical revisions that were already covered to get paid.
THAN you have a right to express your frustration

If you put in a report that is resulting in NON PAYMENT for non explained reasons.
THAN you have "DISPIRITNG PRACTICES"
and THAT is relevant

If you don't like the way they score, GROW UP and DON'T SHOP FOR THEM

Tell me, WHAT are you going to do with that score??
What does it get you??


I am ONLY concerned about MSC that DO NOT PAY as promised.
AND MSC that expect to much for reports for the pay offered.
Easy does it.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
I recently received an 8. Since they had to contact me, I think it was fair. Don't sweat the small stuff. I see the rating systems as a way to help us improve. Sometimes it is hard to let it go, because we all want to be a 10, but the only way to get there is to let it go. We cannot do our jobs properly if we go all "glass half empty"and worry about things we cannot control. If you really feel it was an error, you can bring it to their attention, but if you have even the slightest doubt, just breath deep and release it.
Rose colored glasses,,, CHECK!
smiling smiley
JR
Warning: This User Has Been Banned or Is No Longer Active
NEWS FLASH PEOPLE
UNLESS they are using the remarks to DEDUCT PAY or delay payment!!!
well.... THEY HAVE THE RIGHT TO SAY WHAT EVER THEY WANT
they are paying you.

If the commentary they return is going to bend you out of shape, Don't shop for them
YOU have no obligation to shop for them.
They have NO OBLIGATION to give you assignments.
I think the Fates played a hand just now in my responding to NotMyName's posting. I was almost finished with my reply when my computer had a glitch and I lost it. Truly, I am sure that as with all things, there is a reason things happen the way that they do.

In this case, it was most probably to give me the opportunity to rethink my reply. As my current sig line states, "Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom."

After reviewing that quote, it helped me to develop a completely different outlook on NMN's contribution to this thread. As a very recent comer to this community, it is remarkable how quickly he has delineated (a) what should or should not be discussed on the forum, (b) what topics are useful, (c) what viewpoints are considered worthwhile, (d) what the expectations of a shopper should be,(e) under what conditions should a mystery shopper work for an MSC, as well as other unique insights.

Even more noteworthy is the passion in which NMN expresses himself about the topic. In order to make his points to the rest of us that have been communicating without purpose before his debut here on the forum, NMN does not stint on employing an arsenal of punctuation such as all caps and exclamation points. Nor do they shy away from labeling. Obviously since we've been behaving wrongly on the forum for so long, NMN feels it is necessary to utilize such heavy-handed and discourteous tactics to ensure we fall in line.

However, we've been going along in this manner for so long now that it is doubtful that we can or will make the changes NMN feels are necessary. So I am forced to conclude that NMN should consider taking his own advice...if you don't like it, leave. To paraphrase some of NMNs own statements, getting frustrated over how others feel about the practices of an MSC "doesn't get you anywhere." It could also be construed as being "childish" and "a waste of time that helps no one."

This is bound to happen time and time again, NotMyName, as so many of us are used to being able to discuss pretty much any topic in any way as long as we maintain civility and courtesy. You've only wasted a month or so of your time here so far. No reason to waste a moment more.

_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl


Edited 1 time(s). Last edit at 04/07/2013 02:32PM by shopgal.
Notmyname, we can disagree with one another in an agreeable manner.

Most of us have experienced less than perfect grades from Intellishop editors, and sometimes we receive vague comments from editors too pressed to furnish details. A recommendation to leave the company can sound hostile depending on how it is presented. We like to communicate about our experiences with companies but that doesn't mean we think the issues are major. It is always better to have more companies than to have less companies.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
Notmyname,

Telling people they are "wrong," and "childish," and having a "childish bruised ego rant" isn't paticularly helpful or kind.

And why does this topic seemingly make you so angry?

For me, one of the great things about this board is it let's us shoppers blow off steam about frustrations that we have no control over. That strikes me as actually being pretty healthy. Many of the posters on the board have been shopping a lot longer than I have. I value their opinions.
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Mdavisnowell
I appreciate your comment.
In reference to shopgal comment that Intellishop is dispiriting shoppers by their grading is a joke.
The original poster said nothing about not being paid for her efforts or shop fee being reduced.
So let me ask the question
If some agrees to do a shop , will get paid on time for the agreed amount....
Why should they gripe about the commentary?
Are they being told they can not accept shops anymore?
We're they deactivated or denied payment?
I am sorry but these msc have the right to send back what ever commentary they want as long as you are paid for a properly submitted shop.
If you don't like the way this msc does business do not do shops for them.
Saying they are dispiriting shoppers serves
No purpose and is demeaning to the Msc.
I stand by my comments, if your a person whose ego is going to bruised by these useless grades they give you should not be shopping for them.
notmyname: are you employed with Intelli-shop?

notmyname Wrote:
-------------------------------------------------------
> Mdavisnowell
> I appreciate your comment.
> In reference to shopgal comment that Intellishop
> is dispiriting shoppers by their grading is a
> joke.
> The original poster said nothing about not being
> paid for her efforts or shop fee being reduced.
> So let me ask the question
> If some agrees to do a shop , will get paid on
> time for the agreed amount....
> Why should they gripe about the commentary?
> Are they being told they can not accept shops
> anymore?
> We're they deactivated or denied payment?
> I am sorry but these msc have the right to send
> back what ever commentary they want as long as you
> are paid for a properly submitted shop.
> If you don't like the way this msc does business
> do not do shops for them.
> Saying they are dispiriting shoppers serves
> No purpose and is demeaning to the Msc.
> I stand by my comments, if your a person whose ego
> is going to bruised by these useless grades they
> give you should not be shopping for them.
This post is now going no where very fast and IMO is getting personal. Yes, a shopper has the right to choose which MSC's they want to work with and to stop working with them if they are not happy. Yes, a shopper has the right to vent if they are not happy with an MSC and still do work for them. People in jobs complain all the time and don't quit. I thing we should just move on and try not to make the posts seem personal.

Edited 1 time(s). Last edit at 04/06/2013 07:43PM by jwolpert.
notmyname, you are missing one vital point about the forum. Mystery shoppers work alone. We are not in an office surrounded by others with similar problems and questions. In addition to providing information on mystery shopping and MSCs, the forum serves as that break room where we can grouse about scores, express our feelings and blow off steam. For everyone but the most casual of shopper, there are going to be stressful days and situations. Who else are we going to talk to when things seem out of whack? Only another mystery shopper is going to understand the frustration and only another shopper will be able to offer solace and a potential solution.

So a thread like this can serve a purpose, but if you feel it has no intrinsic value you also have a choice to simply ignore the thread.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
It costs nothing to be kind to each other.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
I see @#$%& has competition.

:
:
==============================================================
I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Steering this thread back,

I almost started a thread on this myself recently.
I am quite sure Intellishop editors don't read the reports, or just assign scores arbitrarily.
At the very least, the are highly inconsistent and could use some training. I recently submitted to fast food reports that were almost the exact same, one received a 6 with a lengthy report of their own on the reasons why, the other received a 10.
----------------------------------------------------------------------------------------------------------------------
I was able to dispute one report to my scheduler went in and gave me two points back. I really appreciated that.
Example below:

"A point was deducted for contradicting answers. You first put that it took a long time to receive your food because there was only one employee working up front. Then in another spot you put that it took a long time because the team members did not seem to be hustling as fast as they should have been. Please make sure that the answers you give in reports match up."

I e-mailed my scheduler and said my comments explained that the employee was alone AND that she was not hustling, he said he couldn't control what the editors did but agreed with me and gave me the point back.

I really feel the editor only skimmed it or he would have seen the part where I explain that. I say skimmed instead of not read at all because he still caught a punctuation error I made (supposedly).

Edited 1 time(s). Last edit at 09/16/2014 11:23PM by SodaJerk.
I'm happy to see that SodaJerk guided this thread back to the relevant topic, and I, for one, appreciate it. I also was very interested to find out that an evaluator brought this issue to the attention of someone at IntelliShop and was able to get some measure of satisfaction. With so many threads devoted to our frustration and disappointment with this MSCs ratings and feedback, it's nice to see a positive resolution, however rare.

_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
I understand your frustration. While a higher score might not get more jobs or change the shopper's status, to get a score of 9 with excellent comments is confusing because it is somewhat contradictory. It suggests that it's a great report, but also that there is 10% room for improvement. Whether or not that is really true, who knows, but the MSC is the one who set up the system and goals, so it is reasonable to expect that that reaching the highest level (10) is achievable and the means to get there is communicated/understandable. I have read that shoppers have emailed Intellishop on what they could have done to receive a 10 and they get no response.

It doesn't matter if some people don't think these things are important and all they care about is their paycheck. Some of us strive to do the best possible and if we see an area that can be improved upon, we want to rise to that level. Also, some MSC reps actually read these forums. Since it is in their best interests to not alienate the best shoppers (or clients who may not want to hire MS companies with lots of negative feedback and/or who sound like they should be shopped themselves!), perhaps some of them will make changes based on feedback they read here.
It's too bad, Intellishop doesn't read here and take advantage of the free feedback from experienced mystery shoppers, huh? They could have the benefits of having their editors mystery shopped without paying for it!
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