I would ask the scheduler exactly why the client rejected the report. I have done many auto dealerships for Intellishop and although most of them have been positive I did complete one that was very negative. I made sure that the report provided clear details to back up everything negative that I said and I got paid with no questions asked.


Bailey2013 Wrote:
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> I received an 8/10 on a shop I completed two
> months ago, I was also told it was finalized. Just
> last week I receive a message that it could not be
> accepted and I would not be paid for the shop. It
> was a dealership shop, I did this very same
> dealership shop as a favor for a scheduler who
> called begging me to please take it. I was
> extremely busy that day, yet I did that one as a
> nice gesture. My first 3 shops all received a
> 8/10, 9/10, 9/10, then I do these two assignments,
> and both are now not being paid. I spent hours at
> least 6-7 total on both shops and the very long
> reports for a very small fee. Now I am not being
> paid for one of them. Any advice on how to handle
> this. I have already told the scheduler that it
> made no sense why I would not be paid for a shop I
> did everything right on. I was told the client
> rejected my report.
>
> Has anyone else experienced this with this
> company? I witnessed things when I did the
> assignment that would have made any customer run
> off quickly and head to competitor. I was
> completely honest in my report with everything.
> The only thing I can think of is that the client
> or manager was upset that it would make their
> company look bad, or that this MSC did not want to
> upset the client with what had actually taken
> place that day.
>
> Any advice or has anyone else experienced this
> with them? Almost two months after my shop was
> finalized it stayed there with an 8/10 rating. I
> just do not understand this and now will never
> perform another shop for this company again. I
> wasted so much time and effort on making sure
> everything was done correctly.

"John ignored me while I stood next to his kiosk. He continued his conversation with a 5'2", approximately 20 year old Latino. After waiting two minutes, I excused myself for interrupting and asked if they had the XYZ in stock."

This is what pro-shopper said was good in detail. From reading shop instructions I would avoid using the term Latino. I am just seeking input as a new shopper.

Also, way back on the thread a shopper said they were incensed that Intelli-shop asked for clarification and also noted do not change any other part of the report. I am guessing it is b/c they already signed off on that part. That is a good thing!

I agree with pony123Lucy. I always stay away from mentioning ethnicity unless the guidelines specifically ask for it.

I agree also... almost all instructions say to avoid mentioning race. Although, there are a few that do ask for "apparent race". If they don't say anything one way or the other about race, I would avoid mentioning it.

There is one where I am asked if they are "light, medium, or dark complexion". I guess that's a reasonable way to put it... especially now days when many are mixed races.

pro-shopper Wrote:
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> I shop for a lot of companies. I also edit for one
> (not Intelli-shop). I'm not sure if this will help
> but the scores that we give are not based on
> volume. You will definitely get a lower score if
> you give single sentence answers but that doesn't
> sound like your issue.
>
> The content is the most important part. For
> example:
>
> "John ignored me while I stood next to his kiosk.
> He continued his conversation with a 5'2",
> approximately 20 year old Latino. After waiting
> two minutes, I excused myself for interrupting and
> asked if they had the XYZ in stock."
>
> This is definitely different than "The guy ignored
> me until I asked about the product."
>
> The client is always looking for details.
> Sometimes it's so he can match it up with his
> security footage. Sometimes it's so she can
> properly approach the employee. Either way, we
> score depending on the actual content. Also,
> grammar and punctuation count. If I have to spend
> time correcting it, that lowers your score, too.
>
> And, in fact, some companies never give a ten.
> It's kind of like the teacher who never gave a 100
> because no one could actually know everything.
> It's demoralizing, but editors are people and
> people have their own issues.
>
> Finally, like several previous shoppers have said.
> as long as they keep hiring you and you keep
> banking their money, don't stress about the score.
> Anything 8 or over is considered very good.
>
> I hope I've helped.

Does anyone know what's the best email address to contact them? I received a low score and want to ask questions about it. I sent an email to proofreader with no reply.

I would start with the scheduler for that shop.